476 episodes

Joseph Michelli is an organizational consultant, professional speaker and New York Times #1, Wall Street Journal, USA Today and Businessweek Magazine bestselling business author. He has consulted with and written books about leadership and customer experience at brands like Starbucks, Mercedes-Benz, The Ritz-Carlton Hotel Company, Zappos, and the Pike Place Fish Market. This podcast offers practical leadership tips gained from great businesses - large and small. It will spark you and your company to drive engagement loyalty and advocacy among your people and customers. More info on Dr. Michelli and his company The Michelli Experience can be found at www.josephmichelli.com

Customer Experience University - Winning Loyalty & Engagement One Customer at a Time Dr. Joseph A. Michelli

    • Business
    • 4.4 • 7 Ratings

Joseph Michelli is an organizational consultant, professional speaker and New York Times #1, Wall Street Journal, USA Today and Businessweek Magazine bestselling business author. He has consulted with and written books about leadership and customer experience at brands like Starbucks, Mercedes-Benz, The Ritz-Carlton Hotel Company, Zappos, and the Pike Place Fish Market. This podcast offers practical leadership tips gained from great businesses - large and small. It will spark you and your company to drive engagement loyalty and advocacy among your people and customers. More info on Dr. Michelli and his company The Michelli Experience can be found at www.josephmichelli.com

    How to Craft a Legacy - Taking Your Impact to the Next Level

    How to Craft a Legacy - Taking Your Impact to the Next Level

    Integrating the perspective of various authors, Dr. Michelli champions the importance of crafting and posting a legacy statement.

    • 2 min
    How to Create WOW - Five Ingredients for Customer Delight

    How to Create WOW - Five Ingredients for Customer Delight

    Using research from the Verde Group, Dr. Michelli outlines five elements that contribute to customer delight. 

    • 3 min
    How to Actually Shock Customers - Give Them Authentic Attention

    How to Actually Shock Customers - Give Them Authentic Attention

    Dr. Michelli explores the importance of providing "undivided attention" and Ritz-Carlton's Three Steps of Service to every customer interaction. 

    • 2 min
    Pause, Reflect and Learn – How Looking Back Actually Helps You Surge Forward

    Pause, Reflect and Learn – How Looking Back Actually Helps You Surge Forward

    Leveraging insights from research on "learning agility," Dr. Michelli offers 9 dimensions to consider for organizational growth in 2023.

    • 3 min
    How to Deliver Customer Experience Excellence in 2023 - Invest in Artificial Intelligence

    How to Deliver Customer Experience Excellence in 2023 - Invest in Artificial Intelligence

    Dr. Michelli demonstrates the current power of AI technology in response to an inquiry he made concerning 2023 customer experience trends. 

    • 2 min
    Being Present Means More than Presents - How to Absolutely Delight in Holiday Moments

    Being Present Means More than Presents - How to Absolutely Delight in Holiday Moments

    Dr. Michelli offers several reminders for getting the most out of this holiday season.

    • 3 min

Customer Reviews

4.4 out of 5
7 Ratings

7 Ratings

Matthew Pertz ,

Brilliant!

Short, sweet, and to the point

Lord gains ,

G

G

MPWho ,

Surprise and Delight

This is a very well produced 'cast. Each segment presents a management nugget in a concise, entertaining style. You won't earn an MBA by listening, but it will refresh and reenergize you. Overall, it's the best 5 minutes of iPod time I spend each week.

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