88 episodes

Gavin Scott, charismatic customer service expert, hosts this weekly podcast where he shares his own experiences of being in the military, of business, of sport and of life, all through the magic of storytelling. Gavin's stories and humour are guaranteed to brighten your day.

Customer Service Gold Dust Podcast Gavin Scott

    • Business

Gavin Scott, charismatic customer service expert, hosts this weekly podcast where he shares his own experiences of being in the military, of business, of sport and of life, all through the magic of storytelling. Gavin's stories and humour are guaranteed to brighten your day.

    Ep88: Some Top 2022 Moments of Gold Dust

    Ep88: Some Top 2022 Moments of Gold Dust

    This compilation has been dug out of the Customer Service Gold Dust archive for your listening pleasure...In this episode, Gavin is joined firstly by Gregorio Uglioni - a Digital & Business Transformation Specialist and also the host of the CX Goalkeeper Podcast.Next, we hear Gavin share a wonderful exercise to help you focus on achieving your most important goals on a regular basis - the perfect time to revisit it with the end of the year approaching.Finally, Gavin is joined by Hrushi Ku...

    • 30 min
    Ep87: Gold Dust Archive - Customer Success Strategies with Ryan Noakes

    Ep87: Gold Dust Archive - Customer Success Strategies with Ryan Noakes

    This has been dug out of the Customer Service Gold Dust archive for your listening pleasure...In this episode, Gavin is joined by Ryan Noakes.Ryan is a Customer Success Manager for EMEA and the US at SAI360.We hear him discuss the importance of understanding the nuances of LinkedIn; he explains what Customer Success really means to him and why it has been such a core component of the bigger picture; and how, despite his tender age, he became "One To Watch".------You can find Ryan online at:Li...

    • 36 min
    Ep86: Gold Dust Archive - Riding the Waves with Natasha Ratanshi-Stein

    Ep86: Gold Dust Archive - Riding the Waves with Natasha Ratanshi-Stein

    This has been dug out of the Customer Service Gold Dust archive for your listening pleasure...In this episode, Gavin is joined by Natasha Ratanshi-Stein.Natasha is the Founder of Surfboard.We hear her describe how she came up with the idea for Surfboard and what solutions it aims to provide; the reason behind aiming to bring more humanity to issues like scheduling; and why the opportunity was there to offer a more refined and collaborative piece of technology in the CX industry.------You can ...

    • 30 min
    Ep85: Gold Dust Archive - Bright Ideas with Karl Sandland

    Ep85: Gold Dust Archive - Bright Ideas with Karl Sandland

    This has been dug out of the Customer Service Gold Dust archive for your listening pleasure...In this episode, Gavin is joined by Karl Sandland.Karl is the Founder and Chief Experience Officer at BrightCX LTD.We hear him discuss the importance of companies rediscovering the human touch in a post-COVID landscape; how a recent interaction with twocontrasting companies highlighted how to deal with a customer - butalso how to turn them off; and why asking what animal someone considersthemselves t...

    • 38 min
    Ep84: Gold Dust Archive - Constant Improvement with Rob Moon

    Ep84: Gold Dust Archive - Constant Improvement with Rob Moon

    This has been dug out of the Customer Service Gold Dust archive for your listening pleasure...In this episode, Gavin is joined by Customer Service and Sales Trainer, Rob Moon.Rob has years of experience training and is the Director of Rob Moon Training.We hear him highlight various ways to improve the experience between execs and customers; why the triangle between customer service, sales and marketing is so vital; and how software can enable training even if you are working from home.------Y...

    • 31 min
    Ep83: The Art of Listening with Alison Boyle

    Ep83: The Art of Listening with Alison Boyle

    Welcome to Episode 83 of the Customer Service Gold Dust Podcast.In this episode, Gavin is joined by Alison Boyle.Alison is an author, marketing strategist and funnel expert.We hear her talk about her initial experiences in customer service and what they taught her; why real listening is the most important aspect underpinning so many customer-facing roles; and how vital copy is to getting across your message to the right audience.------You can find Alison online at:LinkedInWebsiteLA Marketing ...

    • 30 min

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