Customer Service Gold Dust Podcast

Gavin Scott

0.0 (0)
CAREERS
UPDATED WEEKLY

Customer Service Gold Dust Podcast

Gavin Scott, charismatic customer service expert, hosts this weekly podcast where he shares his own experiences of being in the military, of business, of sport and of life, all through the magic of storytelling. Gavin's stories and humour are guaranteed to brighten your day.

01/04/2023

Ep88: Some Top 2022 Moments of Gold Dust

This compilation has been dug out of the Customer Service Gold Dust archive for your listening pleasure... In this episode, Gavin is joined firstly by Gregorio Uglioni - a Digital & Business Transformation Specialist and also the host of the CX Goalkeeper Podcast. Next, we hear Gavin share a wonderful exercise to help you focus on achieving your most important goals on a regular basis - the perfect time to revisit it with the end of the year approaching. Finally, Gavin is joined by Hrushi Kulkarni - a Certified CX Practitioner who discusses various aspects of predictive analysis. ------ You can find Gregorio online at: LinkedIn ------ You can find Hrushi online at: LinkedIn ------ FeedSpot - 30 Best Customer Service Podcasts ------ This podcast is hosted by Gavin Scott, an inspirational and entertaining professional speaker, facilitator and trainer using business success, sports experience and a genuine ability to win people over to deliver key messages. To get in touch with Gavin find him online or on social media at: Website LinkedIn

31 min
12/07/2022

Ep87: Gold Dust Archive - Customer Success Strategies with Ryan Noakes

This has been dug out of the Customer Service Gold Dust archive for your listening pleasure... In this episode, Gavin is joined by Ryan Noakes. Ryan is a Customer Success Manager for EMEA and the US at SAI360. We hear him discuss the importance of understanding the nuances of LinkedIn; he explains what Customer Success really means to him and why it has been such a core component of the bigger picture; and how, despite his tender age, he became "One To Watch". ------ You can find Ryan online at: LinkedIn ------ FeedSpot - 30 Best Customer Service Podcasts ------ This podcast is hosted by Gavin Scott, an inspirational and entertaining professional speaker, facilitator and trainer using business success, sports experience and a genuine ability to win people over to deliver key messages. To get in touch with Gavin find him online or on social media at: Website LinkedIn

37 min
11/30/2022

Ep86: Gold Dust Archive - Riding the Waves with Natasha Ratanshi-Stein

This has been dug out of the Customer Service Gold Dust archive for your listening pleasure... In this episode, Gavin is joined by Natasha Ratanshi-Stein. Natasha is the Founder of Surfboard. We hear her describe how she came up with the idea for Surfboard and what solutions it aims to provide; the reason behind aiming to bring more humanity to issues like scheduling; and why the opportunity was there to offer a more refined and collaborative piece of technology in the CX industry. ------ You can find Natasha online at: LinkedIn Website ------ FeedSpot - 30 Best Customer Service Podcasts ------ This podcast is hosted by Gavin Scott, an inspirational and entertaining professional speaker, facilitator and trainer using business success, sports experience and a genuine ability to win people over to deliver key messages. To get in touch with Gavin find him online or on social media at: Website LinkedIn

30 min
11/23/2022

Ep85: Gold Dust Archive - Bright Ideas with Karl Sandland

This has been dug out of the Customer Service Gold Dust archive for your listening pleasure... In this episode, Gavin is joined by Karl Sandland. Karl is the Founder and Chief Experience Officer at BrightCX LTD. We hear him discuss the importance of companies rediscovering the human touch in a post-COVID landscape; how a recent interaction with two contrasting companies highlighted how to deal with a customer - but also how to turn them off; and why asking what animal someone considers themselves to be can act as a wonderful gateway to finding out their true needs! ------ You can find Karl online at: LinkedIn ------ FeedSpot - 30 Best Customer Service Podcasts ------ This podcast is hosted by Gavin Scott, an inspirational and entertaining professional speaker, facilitator and trainer using business success, sports experience and a genuine ability to win people over to deliver key messages. To get in touch with Gavin find him online or on social media at: Website LinkedIn

39 min
11/16/2022

Ep84: Gold Dust Archive - Constant Improvement with Rob Moon

This has been dug out of the Customer Service Gold Dust archive for your listening pleasure... In this episode, Gavin is joined by Customer Service and Sales Trainer, Rob Moon. Rob has years of experience training and is the Director of Rob Moon Training. We hear him highlight various ways to improve the experience between execs and customers; why the triangle between customer service, sales and marketing is so vital; and how software can enable training even if you are working from home. ------ You can find Rob online at: LinkedIn ------ FeedSpot - 30 Best Customer Service Podcasts ------ This podcast is hosted by Gavin Scott, an inspirational and entertaining professional speaker, facilitator and trainer using business success, sports experience and a genuine ability to win people over to deliver key messages. To get in touch with Gavin find him online or on social media at: Website LinkedIn

32 min
11/09/2022

Ep83: The Art of Listening with Alison Boyle

Welcome to Episode 83 of the Customer Service Gold Dust Podcast. In this episode, Gavin is joined by Alison Boyle. Alison is an author, marketing strategist and funnel expert. We hear her talk about her initial experiences in customer service and what they taught her; why real listening is the most important aspect underpinning so many customer-facing roles; and how vital copy is to getting across your message to the right audience. ------ You can find Alison online at: LinkedIn Website LA Marketing Website ------ FeedSpot - 30 Best Customer Service Podcasts ------ This podcast is hosted by Gavin Scott, an inspirational and entertaining professional speaker, facilitator and trainer using business success, sports experience and a genuine ability to win people over to deliver key messages. To get in touch with Gavin find him online or on social media at: https://gavinscott.me/ https://www.linkedin.com/in/gavinscottltd/

31 min
11/02/2022

Ep82: Gold Dust Archive - Think Wow with Rebecca Brown

This has been dug out of the Customer Service Gold Dust archive for your listening pleasure... In this episode, Gavin is joined by Rebecca Brown. Rebecca is the Founder and Lead Consultant at Think Wow. We hear her discuss the journey of starting up a new CX business in lockdown and why, in some ways, the timing was beneficial; how CX is such a crucial part of customer service and the ways in which businesses can leverage it for their benefit; and why the issue of bullying is so close to her heart, leading her to become an advocate against it. ------ You can find Rebecca online at: LinkedIn Website ------ FeedSpot - 30 Best Customer Service Podcasts ------ This podcast is hosted by Gavin Scott, an inspirational and entertaining professional speaker, facilitator and trainer using business success, sports experience and a genuine ability to win people over to deliver key messages. To get in touch with Gavin find him online or on social media at: https://gavinscott.me/ https://www.linkedin.com/in/gavinscottltd/

32 min
10/26/2022

EP 81: Gold Dust Archive - The Benefits of Mystery Shopping with Elaine Lee

This has been dug out of the Customer Service Gold Dust archive for your listening pleasure... In this episode, Gavin is once again joined by Elaine Lee. Elaine is the Managing Director of ReynoldsBusbyLee. We hear her talk about how mystery shopping can be beneficial in both quantitative and qualitative scenarios; give some examples where companies have been made to realise customer pain points in the ordering process; and why it's so crucial to know who your customers are in order to cater to them effectively. ------ You can find Elaine online at: LinkedIn Website ------ FeedSpot - 30 Best Customer Service Podcasts ------ This podcast is hosted by Gavin Scott, an inspirational and entertaining professional speaker, facilitator and trainer using business success, sports experience and a genuine ability to win people over to deliver key messages. To get in touch with Gavin find him online or on Social Media at: https://gavinscott.me/ https://www.linkedin.com/in/gavinscottltd/

39 min

Gavin Scott, charismatic customer service expert, hosts this weekly podcast where he shares his own experiences of being in the military, of business, of sport and of life, all through the magic of storytelling. Gavin's stories and humour are guaranteed to brighten your day.

Creator

Gavin Scott
Years Active

2021 - 2023
Episodes

88
Rating

Clean
Copyright

© 2024 Customer Service Gold Dust Podcast
Show Website

Customer Service Gold Dust Podcast