13 episodes

Since 1984, Customer Service Week has grown into a global celebration celebrated the first full week in October. Tune in to the Official Podcast of National Customer Service Week to hear senior leaders from top brands share stories and experiences on how they celebrate, appreciate, and lead their organizations to deliver exceptional customer experiences.

Join us and unite as a community in a purpose-driven way to raise the torch and help one another Ignite CX celebration all year.

Customer Service Weekly Jim Rembach

    • Management

Since 1984, Customer Service Week has grown into a global celebration celebrated the first full week in October. Tune in to the Official Podcast of National Customer Service Week to hear senior leaders from top brands share stories and experiences on how they celebrate, appreciate, and lead their organizations to deliver exceptional customer experiences.

Join us and unite as a community in a purpose-driven way to raise the torch and help one another Ignite CX celebration all year.

    Donald Hicks – Twitter: How to Make the Most Magical Experience for Every Customer

    Donald Hicks – Twitter: How to Make the Most Magical Experience for Every Customer

    In a world driven by content and social media, how do you allow diversity and discourse to happen while still being able to enforce a company’s values and drive its mission? In this episode of the Customer Service Weekly podcast, Donald Hicks, VP of Twitter Service, share his experiences in how he leads his team at Twitter to serve the global market and still Ignite CX Celebration all year long!

    • 39 min
    Mark Slatin – Sandy Spring Bank: Accelerating Change in a Rapidly Evolving Market

    Mark Slatin – Sandy Spring Bank: Accelerating Change in a Rapidly Evolving Market

    Massive change has been brought about by rapid advancements in technology, and people’s habits and behaviors have changed, specially in the way financial transactions are made. Add to that, the world was hit by a global pandemic that has disrupted personal lives and has brought, yet again, changes into people’s habits and behaviors. How does one keep up with this change, and how do you adapt to the changing demands of the customer?

    • 32 min
    Michael Pace – Virgin Pulse: Cultivating Healthy Habits in Customers

    Michael Pace – Virgin Pulse: Cultivating Healthy Habits in Customers

    With the change of lifestyle brought about by the global pandemic, coping up with the massive change has been a great challenge. Whether it's the customer or the agent, it's important to keep yourself mentally and physically healthy. In this episode of the Customer Service Weekly podcast, Michael Pace, Director of Global Services for Virgin Pulse, shares some of his insights in how to deal with the struggles and stress encountered both corporately and personally.

    • 47 min
    Colin Crowley – Freshly: Helping Customers Live Healthier Lives

    Colin Crowley – Freshly: Helping Customers Live Healthier Lives

    Customers are becoming more and more health conscious, and the demand for fast, fresh food is getting higher and higher. How do you keep up with the rising demand while still delivering a memorable Customer Experience? In this week of the Customer Service Weekly podcast, Colin Crowley, VP of Customer Experience at Freshly share strategies and tactics in how to deliver the best Customer Experience and Ignite the CX Celebration all year long.

    • 38 min
    Lauren Volpe – QuadPay: Introducing Customer Service Week to a FinTech Startup

    Lauren Volpe – QuadPay: Introducing Customer Service Week to a FinTech Startup

    How do you introduce Customer Service Week if you haven't celebrated it before? Fortunately for Lauren Volpe, Chief Experience Officer of QuadPay, celebrating the people behind the customer experience is already part of QuadPay's culture. Whether it has been formally celebrated before or not, you can still Ignite CX Celebration! Listen to this episode and get valuable insights on how Lauren and QuadPay celebrate Customer Service Week.

    • 27 min
    Raz Barnwell – Coca-Cola: Opening Happiness with Every Customer

    Raz Barnwell – Coca-Cola: Opening Happiness with Every Customer

    Most people think of Coca-Cola as just Coke, soft drinks, diet, etc., but Coca-Cola is more than that. Coca-Cola is dedicated to help promote health and wellness to each customer and to help them live positively in every aspect of their lives. In this episode of the Customer Service Weekly podcast, Raz Barnwell, Senior Director of The Center of Support (TCOS) for Coca-Cola, shares how she and her team delivers this value to their customers in order to truly open happiness in every customer's life.

    • 26 min

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