Customer success delivering outcomes | Dave Duke, MetaCX Gain Grow Retain

Jay joins Dave Duke of MetaCX around how customer success teams can help deliver outcomes for customers:Talk for a few minutes about how MetaCX helps align to outcome delivery for customer success teamsData and analytics becomes a major point in this discussion to tie the strategy to outcomesCollaboration with customers Is a major asset to a customer success team - there needs to be a transparencyCustomer success plays like the go-to-market function more than we like to admit; they need to tie delivery to outcomes--This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retention strategies. Learn more at https://customerimperative.com/Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach