Customer Success Playbook Season 2 Episode 14 - Kristi Faltorusso The Customer Success Playbook

Introduction:In Season 2, Episode 14 of the "Customer Success Playbook" podcast, Kristi Faltorusso, Chief Customer Officer at Client Success, shares her journey of developing a c community. Her candid discussion covers the initial aspirations, the stumbling blocks encountered, and the strategic pivot towards relaunching the community.Summary of Key Points:Initial Strategy and Challenges:Faltorusso envisioned a community exclusively for Client Success customers, aiming to foster connections an...