34 min
CX Ownership, Accountability, and Delivery with Bill Staikos, Medallia Flourish CX
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- Management
Does everyone in your organization, from an intern to the CEO, know how what they do on a daily basis affects your customers?
Bill Staikos, SVP, Evangelist, and Head of Community Engagement at Medallia, says understanding how you’re accountable to the customer is key to creating a truly customer-led culture.
In this episode, you’ll learn how to get everyone in your company engaged in CX and thinking with a “do right by the customer” mindset.
Does everyone in your organization, from an intern to the CEO, know how what they do on a daily basis affects your customers?
Bill Staikos, SVP, Evangelist, and Head of Community Engagement at Medallia, says understanding how you’re accountable to the customer is key to creating a truly customer-led culture.
In this episode, you’ll learn how to get everyone in your company engaged in CX and thinking with a “do right by the customer” mindset.
34 min