CXOTalk: Leadership, AI, and the Digital Economy

Michael Krigsman
  • 4.8 (36)
  • BUSINESS
  • UPDATED WEEKLY
CXOTalk: Leadership, AI, and the Digital Economy

In-depth conversations on technology and business with senior leaders from top global companies. Hosted by industry analyst Michael Krigsman.

  1. Will AI Change Customer Service Forever in 2025? | CXOTalk #879

    MAY 8

    Will AI Change Customer Service Forever in 2025? | CXOTalk #879

    Join GoTo and CXOTalk for a deep dive into the world of AI and the virtual workforce. Learn about AI receptionists, agentic AI, and how AI agents dramatically improve customer service for small and mid-sized companies. Our guest is Damon Covey, General Manager of UCC at GoTo. Learn more at: www.goto.com 🔔 Don’t forget to like, subscribe, and share for more thought-provoking conversations with top industry leaders. 🔷 Newsletter: www.cxotalk.com/subscribe 🔷 Read the summary and key points: https://www.cxotalk.com/episode/ai-receptionists-transforming-customer-service 🔷 LinkedIn: www.linkedin.com/company/cxotalk 🔷 Twitter: twitter.com/cxotalk 00:00 AI's Role in Customer Communication 01:19 Examples and Benefits of AI in Small Business 05:49 AI Receptionist and the Future of Virtual Workforce 08:33 Benefits of AI Receptionists and Virtual Workforce 11:27 Deployment and Integration of AI Systems 17:11 Collaboration Between AI and Human Workforce 20:00 Ensuring Privacy and Security in AI Systems 21:16 The Future of AI: Personalization and Actionability 22:28 Closing Thoughts and Mission Statement

    23 min
  2. AI Agents for Small Business: What You Need to Know | CXOTalk #878

    MAY 6

    AI Agents for Small Business: What You Need to Know | CXOTalk #878

    Join Andrew Wesbecher (Powered_By) and Michael Krigsman on CXOTalk episode 878 to discuss how AI agents can help small businesses succeed in 2025. Learn from industry experts and discover the benefits of using AI technology for your SMB to stay ahead of the competition! Learn more from www.poweredby.agency =================== 🔔 Don’t forget to like, subscribe, and share for more thought-provoking conversations with top industry leaders. 🔷 Newsletter: www.cxotalk.com/subscribe 🔷 Read the summary and key points: https://www.cxotalk.com/episode/ai-agents-for-small-business-winning-in-2025 🔷 LinkedIn: www.linkedin.com/company/cxotalk 🔷 Twitter: twitter.com/cxotalk 00:00 Democratizing AI for Small to Medium-Sized Businesses 02:38 Technical Architecture and AI Agent Implementation 07:59 Use Cases and Ethical Considerations 11:14 The Evolution and Capabilities of AI Agents 13:27 Practical Use Cases and Optimization of AI Agents 18:43 ROI and Democratization of AI Agents for SMBs #aiagents #smb #smallbusiness #cxotalk

    23 min
  3. What If AI Could SPEED UP Clinical Trials by 90%? | CXOTalk #877

    MAY 1

    What If AI Could SPEED UP Clinical Trials by 90%? | CXOTalk #877

    Learn about the impact of AI in healthcare in CXOTalk episode 877 on AI in clinical trials. Discover how artificial intelligence is revolutionizing clinical trials and the potential benefits for the healthcare industry. AI promises faster, safer clinical trials and better patient experiences. Clario's EVP & Chief Information Technology & Product Officer, Jay Ferro, joins CXOTalk host Michael Krigsman to explain how his team unifies IT, product, data, security, and marketing under one roof, giving sponsors, sites, and patients a single, seamless platform. He outlines responsible AI governance with legal, medical, privacy, and security leaders. He shows how predictive tools speed recruitment, sharpen protocol design, cut dropout risk, and support image interpretation while physicians keep the final judgment. Watch to learn • How a unified tech-product structure cuts cost and removes friction • Steps for enterprise-wide AI oversight in a regulated environment • Real use cases for AI in recruitment, imaging, and trial optimization 🔔 Don’t forget to like, subscribe, and share for more thought-provoking conversations with top industry leaders. 🔷 Newsletter: www.cxotalk.com/subscribe 🔷 Read the summary and key points: https://www.cxotalk.com/episode/ai-in-clinical-trials-what-you-need-to-know 🔷 LinkedIn: www.linkedin.com/company/cxotalk 🔷 Twitter: twitter.com/cxotalk 00:00 🧬 The Role of AI in Clinical Trials 01:18 🔗 Unified Roles and Seamless Experiences 10:45 📉 Customer Concerns and Future Challenges 11:54 🔬 Navigating Uncertainty in Clinical Research 13:13 ⚖️ Balancing Priorities and Saying 'No' Strategically 18:02 🤖 AI's Role in Healthcare and Clinical Trials 24:07 🤖 Ensuring Responsible AI Development 27:19 🧪 AI's Role in Clinical Trials 32:23 📜 Navigating Regulatory Challenges and Organizational Readiness 36:24 🤝 Proactive Collaboration and Regulatory Compliance in AI Development 38:57 🌐 Transparency and Cross-Industry Collaboration in AI 42:12 🔗 Industry Similarities and the Role of Technology 44:40 💡 Purpose-Driven Technology and AI in Healthcare 50:15 🚀 Scaling AI Projects and Overcoming Adoption Challenges #AI #ClinicalTrials #DigitalHealth #CIO #cxotalk

    54 min
  4. Will AI Agents Replace Your Entire Workforce in 2025? | CXOTalk #876

    APR 17

    Will AI Agents Replace Your Entire Workforce in 2025? | CXOTalk #876

    Join this deep dive into Agentic AI with Phil Fersht of HFS Research on CXOTalk episode #876. Learn about the future of AI and how it impacts business strategies.🔔 Don’t forget to like, subscribe, and share for more thought-provoking conversations with top industry leaders. 🔷 Newsletter: www.cxotalk.com/subscribe 🔷 Read the summary and key points: https://www.cxotalk.com/episode/agentic-ai-in-the-enterprise-what-it-means-for-you 🔷 LinkedIn: www.linkedin.com/company/cxotalk 🔷 Twitter: twitter.com/cxotalk #agenticai #aiagents #industryanalysis #cxotalk cxotalk

    52 min
  5. AI Regulation & Innovation: Insights from the UK House of Lords | CXOTalk #875

    APR 7

    AI Regulation & Innovation: Insights from the UK House of Lords | CXOTalk #875

    How do top policymakers balance fostering technological advancement with necessary oversight? Join Michael Krigsman as he speaks with Lord Chris Holmes and Lord Tim Clement-Jones, members of the UK House of Lords, for a deep dive into the critical intersection of technology policy, innovation, and public trust. In this conversation, explore: -- The drive for "right-sized" AI regulation that supports innovators, businesses, and citizens. -- Strategies for effective AI governance principles: transparency, accountability, and interoperability. -- The importance of international collaboration and standards in a global tech ecosystem. -- Protecting intellectual property and creators' rights in the age of AI training data. -- Managing the risks associated with automated decision-making in both public and private sectors. -- The push for legal clarity around digital assets, tokenization, and open finance initiatives. -- Building and maintaining public trust as new technologies become more integrated into society. Gain valuable perspectives from legislative insiders on the challenges and opportunities presented by AI, digital assets, and data governance. Understand the thinking behind policy decisions shaping the future for business and technology leaders worldwide. Subscribe to CXOTalk for more conversations with the world's top innovators: https://www.cxotalk.com/subscribe Read the full transcript and analysis: https://www.cxotalk.com/episode/ai-digital-assets-and-public-trust-inside-the-house-of-lords 00:00 Balancing Innovation and Regulation in AI 02:48 Principles and Frameworks for AI Regulation 09:30 Global Collaboration and Challenges in AI and Trade 15:25 The Role of Guardrails and Regulation in AI 17:43 Challenges in Protecting Intellectual Property in AI 22:32 AI Regulation and International Collaboration 29:11 The UK's Approach to AI Regulation 32:00 Proportionality and Sovereign AI 36:28 Digital Sovereignty and Creative Industries 39:09 The Future of Digital Assets and Legislation 40:53 Open Banking, Open Source Models, and Agile Regulation 45:43 Ethics and Professional Standards in AI 47:22 Exploring AI and Ethical Standards 49:00 AI in the Workplace and Global Accessibility 51:40 Regulation, Public Trust, and Ethical AI #cxotalk #AIRegulation #AIInnovation #DigitalAssets #PolicyMaking #UKParliament #TechPolicy #Governance #PublicTrust #LordChrisHolmes #LordTimClementJones

    57 min
  6. AI in Healthcare: Reality, ROI, and Patient Outcomes | CXOTalk #874

    APR 3

    AI in Healthcare: Reality, ROI, and Patient Outcomes | CXOTalk #874

    What's genuinely working with AI in healthcare? Join Michael Krigsman with experts Dr. David Bray (Stimson Center), Teresa Carlson (General Catalyst Institute), and Dr. David Reich (Mount Sinai Health System) as they cut through the hype. Discover practical insights on: -- Integrating AI into clinical workflows -- Calculating the real ROI of AI investments -- Overcoming data interoperability challenges -- The impact of policy and regulation -- Shifting towards value-based care with AILearn how artificial intelligence impacts decisions, data, and the future of patient care. 🔔 Don’t forget to like, subscribe, and share for more thought-provoking conversations with top industry leaders. 🔷 Newsletter: www.cxotalk.com/subscribe 🔷 Read the summary and key points: https://www.cxotalk.com/episode/ai-in-healthcare-choices-data-and-outcomes 🔷 LinkedIn: www.linkedin.com/company/cxotalk 🔷 Twitter: twitter.com/cxotalk #healthtech #cxotalk #healthcare #aiinhealthcare

    54 min
  7. Mastering 5G Network Security (AI, Zero Trust, and SASE) with Palo Alto Networks | CXOTalk #873

    MAR 18

    Mastering 5G Network Security (AI, Zero Trust, and SASE) with Palo Alto Networks | CXOTalk #873

    In episode 873, we dive deep into 5G security with Anand Oswald, Sr. VP and GM of Network Security at Palo Alto Networks. Explore the transformative impact of 5G on industries and how the convergence of technologies like AI and IoT drives 5G digital transformations. Learn about managing sophisticated threats, the importance of a zero-trust approach, and the difference between public and private 5G network security. Discover real-world examples of 5G technologies in action and get key advice for securing your enterprise-grade 5G infrastructure from the ground up. 🔔 Don’t forget to like, subscribe, and share for more thought-provoking conversations with top industry leaders. 🔷 Newsletter: www.cxotalk.com/subscribe 🔷 Read the summary and key points: https://www.cxotalk.com/episode/how-to-secure-5g-networks-with-ai-zero-trust-and-sase 🔷 LinkedIn: www.linkedin.com/company/cxotalk 🔷 Twitter: twitter.com/cxotalk 00:00 Introduction to 5G Security Challenges 00:37 The Convergence of 5G and AI 01:56 Complexities of 5G Security 03:02 Real-World Examples of 5G Transformation 05:52 Pressing Security Threats in 5G 07:11 Public vs. Private 5G Networks 08:33 Building Security into 5G Strategy 13:04 Introducing Prisma SASE 5G Solution 14:42 Technical Deep Dive into 5G Security 16:41 Comprehensive 5G Security Solutions 20:11 Final Thoughts on 5G and Cybersecurity

    22 min
  8. Ex Apple Engineers: The AI Future of Photography | CXOTalk #872

    MAR 17

    Ex Apple Engineers: The AI Future of Photography | CXOTalk #872

    In episode 872 of CXOTalk, we explore the capabilities of AI-powered smartphones in professional photography. Joining us are two former Apple engineers, Ziv Atar and Tom Bishop. They are the minds behind the iconic portrait mode on iPhones and are now the founders of GLASS Imaging. They discuss how neural networks are revolutionizing smartphone cameras, aiming to drive hardware changes resulting in smaller, cheaper, and higher-quality cameras. The discussion covers computational photography, the evolution and potential of AI in image processing, and whether smartphones can match or surpass traditional cameras. The episode includes insightful comparisons and examples demonstrating AI's incredible improvements to digital photography. 🔔 Don’t forget to like, subscribe, and share for more thought-provoking conversations with top industry leaders.🔷 Newsletter: www.cxotalk.com/subscribe🔷 Read the summary and key points: https://www.cxotalk.com/episode/ex-apple-engineers-ai-and-the-future-of-smartphone-photography🔷 LinkedIn: www.linkedin.com/company/cxotalk🔷 Twitter: twitter.com/cxotalk00:00 Introduction to AI-Powered Smartphones00:09 Meet the Innovators: Ziv Atar and Tom Bishop00:38 Revolutionizing Digital Photography with AI01:27 Understanding Computational Photography02:30 The Magic Behind Portrait Mode04:52 AI's Role in Enhancing Image Quality05:55 The Evolution of Computational Photography08:17 Glass Imaging's Innovative Approach12:57 Technical Deep Dive: Hardware and Software Integration22:24 Automating Image Quality Tuning24:18 Viewer Questions and Future Prospects29:10 Analyzing Image Hallucination31:17 Understanding Image Signal Processing32:33 Characterization and Calibration Techniques35:59 Real-World Examples and Comparisons38:43 Addressing Viewer Questions45:10 Future of Smartphone Photography53:10 Conclusion and Final Thoughts

    1 hr
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4.8
out of 5
36 Ratings

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In-depth conversations on technology and business with senior leaders from top global companies. Hosted by industry analyst Michael Krigsman.

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