CXOTalk: Leadership, AI, and the Digital Economy

Michael Krigsman
  • 4.8 (36)
  • BUSINESS
  • UPDATED WEEKLY
CXOTalk: Leadership, AI, and the Digital Economy

In-depth conversations on technology and business with senior leaders from top global companies. Hosted by industry analyst Michael Krigsman.

  1. Building an AI Startup: What's Different in 2025? | #871

    MAR 6

    Building an AI Startup: What's Different in 2025? | #871

    Discover the future of AI startups and enterprise adoption with Arvind Jain, Founder and CEO of Glean, in CXOTalk episode 871. Arvind explains: How AI startups differ from traditional software companiesStrategies for rapid revenue scaling in AI-native businessesKey considerations for CIOs evaluating AI solutionsManaging AI ethics, security, and transparency risksPractical advice for entrepreneurs starting AI venturesThe evolving landscape of AI integration in enterprise workflows Learn why centralizing AI strategy, focusing on small wins, and prioritizing security are crucial for successful AI implementation. Arvind emphasizes the importance of solving real business problems and adapting to the rapidly changing AI landscape. Whether you're a CIO, entrepreneur, or business leader interested in AI's transformative potential, this episode offers actionable insights to guide your AI journey. 🔔 Don’t forget to like, subscribe, and share for more thought-provoking conversations with top industry leaders.🔔 🔷 Newsletter: www.cxotalk.com/subscribe🔷 Read the summary and key points: https://www.cxotalk.com/episode/building-an-ai-startup-whats-different-in-2025 🔷 LinkedIn: www.linkedin.com/company/cxotalk 🔷 Twitter: twitter.com/cxotalk

    57 min
  2. Telecom industry: Disruption, transformation, and customer experience with AT&T | #870

    FEB 26

    Telecom industry: Disruption, transformation, and customer experience with AT&T | #870

    In CXOTalk episode 870, we present an exclusive interview with Jenifer Robertson, the Executive Vice President of Mass Markets at AT&T. With oversight of $100 billion in revenue and 60,000 employees, Jenifer recounts her journey from systems analytics and coding to her current leadership position. The discussion emphasizes AT&T's customer-centric strategies, advancements in AI, and the company's response to disruptions in telecom. Jenifer also discusses the significance of convergence between fiber and wireless technologies, the customer demands shaping the telecom industry, and how to balance technological innovation with customer needs. Additionally, the episode offers insights into female leadership in technology and the philosophy of 'humble confidence' in leadership roles.🔔 Don’t forget to like, subscribe, and share for more thought-provoking conversations with top industry leaders.🔷 Newsletter: www.cxotalk.com/subscribe🔷 Read the summary and key points: https://www.cxotalk.com/episode/at-t-consumer-chief-leading-a-90b-business-through-market-disruption🔷 LinkedIn: www.linkedin.com/company/cxotalk🔷 Twitter: twitter.com/cxotalk00:00 Introduction to Episode 87000:23 Jenifer Robertson's Career Journey00:44 Managing a Large Organization02:13 Customer-Centric Disruptions in Telecom05:22 Leveraging AI for Customer Service06:55 Driving Internal Change09:24 Customer and Internal Relationships13:04 Innovations and Market Impact16:38 Balancing Technology and Customer Needs22:55 The Converged Network Strategy24:09 Challenges of Customer Focus26:13 Investing in New Technology27:45 Data-Driven Customer Insights45:36 Women in Leadership48:19 Conclusion and Final Thoughts#customerexperience #telecom #womenintech #cxotalk

    53 min
  3. Building trust in AI: A CIO's perspective | CXOTalk #869

    FEB 18

    Building trust in AI: A CIO's perspective | CXOTalk #869

    Join Michael Krigsman on CXOTalk as leading CIO advisors Tim Crawford and Isaac Sacolick unpack actionable strategies for Chief Information Officers to thrive in the AI era. This episode dives into critical challenges and opportunities, offering insights on:Governance & Data Strategy: Prioritize robust AI governance frameworks and invest in clean, scalable data to drive reliable innovation. Sacolick stresses early integration of compliance and ethics, while Crawford underscores the need for a holistic data strategy to avoid “garbage in, garbage out” pitfalls.Change Management: Proactively educate teams and collaborate with HR (CHRO) to secure training budgets, empowering employees to adapt as AI reshapes workflows in IT, sales, and customer support.Innovation vs. Efficiency: Focus on AI initiatives that transform business models and customer experiences—not just productivity gains. Align pilots with clear OKRs, balancing agility with measurable outcomes to escape “pilot purgatory.”Collaboration & Risk Mitigation: Engage legal and audit teams early, building cross-functional councils to navigate regulatory demands and ethical AI use.Cultural Shifts: Embrace automation and upskilling, balancing Shadow IT’s creativity with security guardrails to fast-track innovation responsibly.This discussion is perfect for IT leaders navigating digital transformation and equips CIOs to harness AI’s disruptive potential. Like, subscribe, and share your questions in the comments to join the conversation shaping the future of enterprise AI!🔔 Don’t forget to like, subscribe, and share for more thought-provoking conversations with top industry leaders.🔷 Newsletter: www.cxotalk.com/subscribe🔷 Read the summary and key points: https://www.cxotalk.com/episode/cio-ai-lessons-from-early-adopters-in-the-enterprise🔷 LinkedIn: www.linkedin.com/company/cxotalk🔷 Twitter: twitter.com/cxotalk

    56 min
  4. An Advanced Look at AI Agents, Part 2 | #868

    FEB 12

    An Advanced Look at AI Agents, Part 2 | #868

    In CXOTalk Episode 868, host Michael Krigsman interviews Praveen Akkiraju, Managing Director at Insight Partners, to explore the world of agentic AI. Praveen explains AI agents, their reliance on large language models (LLMs), and how they differ from traditional applications. He discusses AI agents' current state and reliability, explains the layered architecture involving user interfaces, reasoning, and dynamic querying, and highlights the importance of evaluation loops and human-in-the-loop systems for consistent output. The episode also discusses practical use cases in various sectors like coding, customer support, and IT operations. It explores the complex economics, security considerations, and future trajectory of AI agents in both startups and large enterprises.🔔 Don’t forget to like, subscribe, and share for more thought-provoking conversations with top industry leaders.🔷Newsletter:www.cxotalk.com/subscribe🔷Read the summary and key points: https://www.cxotalk.com/episode/agentic-ai-what-is-it-does-it-matter-part-2🔷LinkedIn: www.linkedin.com/company/cxotalk🔷Twitter:twitter.com/cxotalk Chapters00:00 Introduction to AI Agents00:37 Understanding AI Agents01:26 Role of Large Language Models (LLMs)02:38 Layers of AI Agents06:19 Current State and Challenges07:09 Spectrum of AI Agents09:42 Design Considerations for AI Agents16:53 Human Element in AI18:03 Training and Evaluation of AI Agents23:50 Addressing Bias in AI26:50 Navigating Constant Change in Business28:08 AI's Impact on Fortune 500 Companies29:21 The Evolution and Integration of Large Language Models30:33 Introducing the AI Agent Market Map34:20 Key Use Cases for AI Agents40:19 Economics of AI Agents43:52 Security Concerns with AI Agents47:43 Future of AI Agents and Their Evaluation50:41 Final Thoughts and Farewell

    54 min
  5. AI Snake Oil: Princeton Professor Exposes AI Truths | #867

    JAN 28

    AI Snake Oil: Princeton Professor Exposes AI Truths | #867

    In CXOTalk episode 867, Princeton professor Arvind Narayanan, co-author of AI Snake Oil, reveals why many AI products fail to deliver on their promises and how leaders can distinguish hype-driven solutions from those that create value. Exploring the landscape of AI advancements, deceptions, and limitations, Narayanan explains how to detect genuine AI innovations from overhyped and potentially harmful applications. We discuss real-world examples, ethical concerns, and the role of policy and regulation in mitigating AI snake oil. Tune in to learn actionable insights for consumers and businesses and explore how AI reshapes industries while posing unique challenges and opportunities. #enterpriseai #cxotalk #aihype #aiethics 🔔 Don’t forget to like, subscribe, and share for more thought-provoking conversations with top industry leaders. 🔷 Newsletter: www.cxotalk.com/subscribe 🔷 Read the summary and key points: https://www.cxotalk.com/episode/ai-snake-oil-exposed-princeton-researcher-busts-ai-hype 🔷 LinkedIn: www.linkedin.com/company/cxotalk 🔷 Twitter: twitter.com/cxotalk 00:00 Introduction to AI Snake Oil 01:26 Deceptive AI Practices 03:16 Evaluating AI Products 04:38 Predictive vs Generative AI 06:06 Positive Applications of AI 09:30 Consumer Rights and AI 19:07 AI and Privacy Concerns 24:41 AI in Education 28:55 Integrating Causal Inference in Machine Learning 29:21 Misuse of Student Dropout Prediction Software 30:59 Academia's Role in AI Accountability 34:48 Hype and Reality of AI Agents 39:08 Superintelligence and Human-AI Collaboration 42:10 Institutional Flaws and AI Snake Oil 45:00 Policy and Regulation of AI 55:02 Creating AI-Ready Organizations 57:06 Conclusion and Final Thoughts

    58 min
  6. Enterprise AI: A Board of Directors Perspective | #866

    JAN 17

    Enterprise AI: A Board of Directors Perspective | #866

    How are boards of directors navigating the complex world of enterprise AI and AI adoption? Join Michael Krigsman in conversation with independent board member Adriana Karaboutis (former technology leader at Dell, Biogen, National Grid) as they dissect the current state of AI adoption across industries. Discover the key drivers and roadblocks, the tension between innovation and risk, and what to do when board members lack tech understanding. This is a must-watch for CEOs, CIOs, and anyone who shapes their organization's AI strategy. 🔔 Don’t forget to like, subscribe, and share for more thought-provoking conversations with top industry leaders. 🔷 Newsletter: www.cxotalk.com/subscribe 🔷 Read the summary and key points: https://www.cxotalk.com/episode/enterprise-ai-adoption-a-board-members-perspective 🔷 LinkedIn: www.linkedin.com/company/cxotalk 🔷 Twitter: twitter.com/cxotalk #enterpriseai #boardofdirectors #cxotalk #aileadership #aiadoption

    56 min
  7. AI Ethics and Trustworthy AI: Navigating Truth and Deception | #864

    12/27/2024

    AI Ethics and Trustworthy AI: Navigating Truth and Deception | #864

    Artificial intelligence is reshaping the world, but how can we trust it and build ethical AI? In this episode of CXOTalk, we explore the dual nature of AI—its potential to build trust and its risks of enabling deception. Join host Michael Krigsman and our expert guests: 🔹 Dr. Anthony Scriffignano – Expert in data integrity and AI detection systems 🔹 Dr. Anastassia Lauterbach – Authority on AI governance frameworks and risk management 🔹 Dr. David Bray – Visionary on societal impact and digital transformation This discussion covers: ✅ What makes AI trustworthy—and where it can go wrong ✅ Real-world examples of AI deception (deepfakes, misinformation, and biases) ✅ The societal, business, and ethical implications of AI ✅ Actionable strategies for building trust and safeguarding against AI risks Whether you're a business leader, policymaker, or technologist, this episode offers practical insights into navigating the complex world of artificial intelligence. #AI #ArtificialIntelligence #TrustworthyAI #Ethics #Leadership #CXOTalk #Technology #digitaltransformation 🔔 Don’t forget to like, subscribe, and share for more thought-provoking conversations with top industry leaders. 🔷 *Newsletter:* www.cxotalk.com/subscribe 🔷 *Read the summary and key points:* https://www.cxotalk.com/episode/ai-and-trust-navigating-truth-deception-and-human-impact 🔷 *LinkedIn:* www.linkedin.com/company/cxotalk 🔷 *Twitter:* twitter.com/cxotalk

    57 min
  8. Securing Critical Infrastructure: Precision AI for OT Environments | #865

    12/17/2024

    Securing Critical Infrastructure: Precision AI for OT Environments | #865

    How can AI protect critical infrastructure from cyberattacks? Discover practical solutions for securing operational technology (OT) and IT systems in this insightful conversation with Anand Oswal, SVP and GM of Network Security at Palo Alto Networks. Learn why over 70% of industrial organizations faced cyber-attacks last year and how precision AI is revolutionizing OT security. Oswal reveals strategies for: • Protecting legacy industrial systems • Managing remote access securely • Implementing zero trust in OT environments • Using AI-driven threat detection • Meeting new compliance requirements Essential viewing for technology leaders responsible for securing manufacturing facilities, utilities, oil & gas operations, and other critical infrastructure. Learn how AI-powered security solutions can protect your operations while enabling digital transformation. CXOTalk Website: www.cxotalk.com Subscribe to Our Newsletter: www.cxotalk.com/subscribe Read the full transcript and episode summary: www.cxotalk.com/episode/securing-critical-infrastructure-precision-ai-for-ot-environments #cybersecurity #AI #criticalinfrastructure #OTsecurity #industrialsecurity #zerotrust #digitaltransformation #CXOTalk

    17 min
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4.8
out of 5
36 Ratings

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In-depth conversations on technology and business with senior leaders from top global companies. Hosted by industry analyst Michael Krigsman.

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