CXOTalk: Leadership, AI, and the Digital Economy

Michael Krigsman
  • 4.8 (36)
  • BUSINESS
  • UPDATED WEEKLY
CXOTalk: Leadership, AI, and the Digital Economy

In-depth dIscussions on technology and business with senior leaders from from the world's largest companies and most well-known brands. Hosted by well-known industry analyst Michael Krigsman.

  1. 12 HR. AGO · BONUS

    Zoho CEO Sridhar Vembu on Social Impact and Business Purpose

    This CXOTalk episode features an interview with Zoho CEO Sridhar Vembu, who discusses his company's unique approach to business.  Vembu emphasizes long-term thinking, rural development, and a strong company culture built on core values rather than formalized policies. He explains how Zoho's bootstrapped and privately held structure allows for sustained investment in R&D and employee development, fostering innovation outside traditional tech hubs.  His "transnational localism" strategy aims to create high-value jobs in rural areas, balancing economic development and addressing inequalities. The interview also explores the importance of practical skills, adapting to local markets, and maintaining profitability while prioritizing social impact. Note: This episode and description were generated completely with AI tools, based on a previous episode of CXOTalk. You can see the full episode here: Social Impact: The Philosophy of Zoho CEO Sridhar Vembu | CXOTalk

    12 min
  2. What is DevSecOps? (explained by GitLab) | CXOTalk #861

    NOV 26

    What is DevSecOps? (explained by GitLab) | CXOTalk #861

    AI is revolutionizing software development, but where do you start? Ashley Kramer, Chief Marketing & Strategy Officer and Interim Chief Revenue Officer at GitLab, joins CXOTalk to discuss how to integrate AI strategically into your DevSecOps process. Learn how to measure AI's ROI, increase developer productivity and happiness, and navigate the hype around AI-powered coding. Discover practical strategies for leveraging AI to build better software faster, improve security, and drive innovation. 🔷 *Subscribe:* www.cxotalk.com/subscribe 🔷 *Read the summary and key points:* https://www.cxotalk.com/episode/what-is-ai-powered-devsecops-explained-by-gitlab 🔷 *LinkedIn:* www.linkedin.com/company/cxotalk 🔷 *Twitter:* twitter.com/cxotalk #ai #DevSecOps #SoftwareDevelopment #DigitalTransformation #DevOps #CXOTalk #GitLab

    25 min
  3. Tough Talk: Ethical and Responsible AI in Finance | CXOTalk #859

    NOV 25

    Tough Talk: Ethical and Responsible AI in Finance | CXOTalk #859

    AI is transforming financial services, but are we building it responsibly? Dr. Scott Zoldi, Chief Analytics Officer at FICO, joins Michael Krigsman on CXOTalk episode 859 to discuss the importance of AI ethics in finance. Learn how to build trust, transparency, and accountability into your AI systems. In this episode, we cover: • The challenges of black box AI and the need for explainable AI (XAI) • Practical strategies for mitigating bias and ensuring fairness in AI-driven decisions • FICO's innovative use of blockchain to ensure responsible AI development • How to balance innovation with ethical considerations in financial services • Actionable advice for business and technology leaders Watch now to gain valuable insights into navigating the complex ethical landscape of AI in finance. Subscribe to CXOTalk for more conversations with leading experts on the critical issues facing business and technology leaders today. #ai #Ethics #FinTech #ArtificialIntelligence #Blockchain #CXOTalk #DigitalTransformation #Innovation #Leadership #responsibleai #cxotalk 🔷 Subscribe: www.cxotalk.com/subscribe 🔷 Read the summary and watch video: https://www.cxotalk.com/episode/tough-talk-ethical-and-responsible-ai-in-finance 🔷 LinkedIn: www.linkedin.com/company/cxotalk 🔷 Twitter: twitter.com/cxotalk

    56 min
  4. Seth Godin on Strategy - Hard Talk and Painful Truths (CXOTalk #858)

    NOV 22

    Seth Godin on Strategy - Hard Talk and Painful Truths (CXOTalk #858)

    Are your marketing efforts falling flat? You're probably focusing on tactics, not strategy. Join marketing guru Seth Godin and Michael Krigsman on CXOTalk to dissect the critical difference between strategy and tactics, revealing why most companies miss the mark and how to build a winning, long-term approach. In this discussion, Seth exposes the pitfalls of chasing short-term gains and neglecting the underlying philosophy that drives successful marketing. He shares real-world examples of companies like Google, Yahoo, Netflix, and Starbucks, illustrating how a clear strategy can make or break a business. Discover how to: Define your core strategy: Move beyond vague mission statements and identify the fundamental "why" behind your business. Understand invisible systems: Learn to recognize the underlying forces shaping your market and how to leverage them for growth. Empower your team: Connect your strategy to everyday actions and inspire your team to contribute meaningfully. Embrace the smallest viable audience: Focus on building a passionate core audience to amplify your message. Leverage technology effectively: Avoid chasing the latest tech trends. Use technology strategically to advance your core strategy. Tell compelling stories: Connect with your audience emotionally and create resonating narratives. This episode is a must-watch for CEOs, CMOs, marketing professionals, and anyone looking to build a sustainable and impactful business. Don't just get the word out—make a real difference. 🔷 Subscribe: www.cxotalk.com/subscribe  🔷 Read the summary and key points: https://www.cxotalk.com/episode/strategy-with-seth-godin-hard-talk-and-painful-truths  🔷 LinkedIn: www.linkedin.com/company/cxotalk  🔷 Twitter: twitter.com/cxotalk Please like, share, and comment below if you found this video valuable. We'd love to hear your thoughts! #marketingstrategy #marketingtactics #businessstrategy #sethgodin #cxotalk #leadership #innovation #technology #digitalmarketing #storytelling

    58 min
  5. How to Get Customers with AI and Personalization | CXOTalk #857

    NOV 7

    How to Get Customers with AI and Personalization | CXOTalk #857

    AI is revolutionizing personalization, but are you using it effectively? David Edelman, author of "Personalized: Customer Strategy in the Age of AI," reveals how to leverage AI for genuine customer connection, not just intrusive marketing. In CXOTalk episode 857, Edelman, a senior advisor at Boston Consulting Group (BCG) and Harvard Business School professor, shares practical strategies for building a customer-centric organization and maximizing customer lifetime value. Discover the five promises of personalization and how to overcome common challenges like data silos. Learn how CMOs can lead the charge in AI-driven personalization, becoming strategic growth drivers. Watch now for actionable insights and real-world examples to transform your customer relationships in the age of AI. #AI #Personalization #CustomerExperience #CX #Marketing #DigitalTransformation #cxotalk

    57 min
  6. Unleashing Real AI with Top Data Scientists | CXOTalk #856

    OCT 21

    Unleashing Real AI with Top Data Scientists | CXOTalk #856

    AI and data science experts Dr. Anthony Scriffignano and Dr. Satyam Priyadarshy join Michael Krigsman for a candid discussion on the practical realities of AI implementation. They debunk the myth of AI as a magic bullet and explore what truly drives success in AI projects and the common pitfalls that lead to failure. Learn how to address critical challenges like confirmation bias, data quality issues, communication gaps between data scientists and business leaders, and the ethical considerations of synthetic data. Discover practical strategies for building a data-driven culture, managing computational costs, and maximizing the value of your data science initiatives. This episode is a must-watch for business and technology leaders seeking to leverage AI effectively. 🔷 Subscribe: www.cxotalk.com/subscribe 🔷 Read the summary and key points: https://www.cxotalk.com/episode/deep-dive-real-ai-with-real-data-scientists 🔷 LinkedIn: www.linkedin.com/company/cxotalk 🔷 Twitter: twitter.com/cxotalk Please like, share, and leave a comment below. We'd love to hear your thoughts!

    1 hr
  7. What is CX Automation? | CXOTalk #855

    OCT 14

    What is CX Automation? | CXOTalk #855

    In episode 855 of CXOTalk, we talk with Dan Bodner, Founder and CEO of Verint, to explore how artificial intelligence is transforming customer experience (CX) automation in contact centers. The conversation presents practical strategies for CX Automation: integrating AI to enhance customer satisfaction, reduce operational costs, and convert contact centers into revenue-generating assets. Dan shares real-world examples, such as automating call summaries with AI to improve efficiency and using AI-powered coaching bots to assist agents in real-time. By embedding AI into existing workflows, companies can augment their workforce seamlessly, leading to more effective operations and better customer experiences. Key Takeaways: Enhance Customer Experience and Efficiency with AI: Implement AI solutions to automate routine tasks, allowing agents to focus on delivering personalized service.Seamless Integration of AI Tools: Embed AI into current processes to assist agents without disrupting their workflow.Augment, Don't Replace, Human Agents: Use AI to support and enhance agent capabilities, fostering effective collaboration.Start Small and Scale Up: Begin with limited AI initiatives to quickly demonstrate value and expand based on measurable outcomes.About Dan Bodner: Dan Bodner is the Founder and CEO of Verint, a leading Customer Experience Automation company. Since starting Verint in 1994, Dan has been at the forefront of leveraging AI to revolutionize customer engagement, helping organizations enhance satisfaction while optimizing costs. Don't forget to subscribe to CXOTalk for more expert discussions on leadership, AI, and the digital economy! Subscribe: www.cxotalk.com/subscribe Read transcript and key points: www.cxotalk.com/episode/what-is-cx-automation LinkedIn: www.linkedin.com/company/cxotalk Twitter: twitter.com/cxotalk If you found this video valuable, please like, share, and leave a comment below. We'd love to hear your thoughts! #CXAutomation #AI #CustomerExperience #Verint #ContactCenter #CXOTalk #ArtificialIntelligence #BusinessGrowth #DigitalTransformation #CustomerSatisfaction

    32 min
  8. Inside the Advanced AI Lab: Agentic AI, Robots, and Levitating Trees | CXOTalk #854

    OCT 6

    Inside the Advanced AI Lab: Agentic AI, Robots, and Levitating Trees | CXOTalk #854

    Ready to explore the mind-bending world of Agentic AI and its impact on the future of work? In CXOTalk episode 854, Michael Krigsman talks with Babak Hodjat, Cognizant's CTO of AI, to unravel the mysteries of AI agents, evolutionary algorithms, and the potential for robot armies to reshape our world. Discover: What are AI agents, and why are they like mini robot armies? Learn how multi-agent systems are revolutionizing AI and offering advantages over traditional approaches.Can robots learn to walk in a world where trees float? Explore the fascinating world of evolutionary AI and its applications in website optimization, robot locomotion, and more.How do we prevent AI bias and ensure responsible development? Hodjat tackles the crucial ethical considerations of AI and the need for human-centric design.What does the future hold for businesses in the age of agentic AI? Get a glimpse into a future where interconnected AI agents collaborate to achieve complex business goals.Babak Hodjat, a pioneer in AI and one of the inventors of Siri's natural language processing, demystifies complex AI concepts and offers practical insights for business and technology leaders.  Don't miss this opportunity to explore the future of AI and its transformative potential! Subscribe to the CXOTalk newsletter to join our LIVE conversations: Episode page: https://www.cxotalk.com/episode/inside-the-advanced-ai-lab-agents-robots-and-levitating-trees Twitter: https://twitter.com/cxotalk LinkedIn: https://www.linkedin.com/company/cxotalk Facebook: https://www.facebook.com/cxotalk

    57 min
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4.8
out of 5
36 Ratings

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In-depth dIscussions on technology and business with senior leaders from from the world's largest companies and most well-known brands. Hosted by well-known industry analyst Michael Krigsman.

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