31 min
Dan Gingiss - Author, Experience Maker [Customer Experience] Press 1 For Nick
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- Management
Dan Gingiss is a customer experience speaker and coach with a 20-year corporate background at companies like McDonald’s, Discover, and Humana. He is an author, keynote speaker and podcast host, and most recently has a new book out called the experience maker.
1:40 Where Dan would eat for his last meal in Chicago
2:39 What is the most common response to a positive experience?
4:26 You mentioned in your book that the bar for customer experience is very low. Why is that?
8:46 Can companies achieve CX perfection? What should they do instead?
13:52 What does it mean to be wiser?
17:01 I didn’t expect witty in there? Why witty? What’s your favorite example of being witty?
24:03 What is the most important factor in a customer’s loyalty? (Reducing Effort)
25:34 Where are the pain points most likely in a customer’s journey?
28:35 Explain his new book in 30 seconds
Please fill out this survey: https://forms.gle/7ig267wFeyoLU2Xg7
Free Ebook
***
ABOUT NICK GLIMSDAHL
Subscribe to my weekly newsletter
Find me on Twitter
Find me on LinkedIn
***
LISTENER SUPPORT
Support this show through Buy Me A Coffee
***
BOOK RECOMMENDATIONS:
Learn about all the guests book recommendations here: https://press1fornick.com/books/
BROUGHT TO YOU BY:
VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/
This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/
SPONSORING OPPORTUNITIES:
Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/
---
Send in a voice message: https://podcasters.spotify.com/pod/show/press1fornick/message
Dan Gingiss is a customer experience speaker and coach with a 20-year corporate background at companies like McDonald’s, Discover, and Humana. He is an author, keynote speaker and podcast host, and most recently has a new book out called the experience maker.
1:40 Where Dan would eat for his last meal in Chicago
2:39 What is the most common response to a positive experience?
4:26 You mentioned in your book that the bar for customer experience is very low. Why is that?
8:46 Can companies achieve CX perfection? What should they do instead?
13:52 What does it mean to be wiser?
17:01 I didn’t expect witty in there? Why witty? What’s your favorite example of being witty?
24:03 What is the most important factor in a customer’s loyalty? (Reducing Effort)
25:34 Where are the pain points most likely in a customer’s journey?
28:35 Explain his new book in 30 seconds
Please fill out this survey: https://forms.gle/7ig267wFeyoLU2Xg7
Free Ebook
***
ABOUT NICK GLIMSDAHL
Subscribe to my weekly newsletter
Find me on Twitter
Find me on LinkedIn
***
LISTENER SUPPORT
Support this show through Buy Me A Coffee
***
BOOK RECOMMENDATIONS:
Learn about all the guests book recommendations here: https://press1fornick.com/books/
BROUGHT TO YOU BY:
VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/
This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/
SPONSORING OPPORTUNITIES:
Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/
---
Send in a voice message: https://podcasters.spotify.com/pod/show/press1fornick/message
31 min