Our 23rd episode features Marcus Aman and Peter Seymour of ShyftAuto and Bayley.
Marcus and Peter work with their Bayley team to help dealerships track data and make necessary adjustments in the service lane. 🎉
💥 TECHNOLOGY GETS RID OF ASSUMPTIONS 💥
Marcus and Peter talk about the need for dealerships to analyze their service processes from start to finish systematically. Using technology to track this data at every point and find areas of improvement can help inform what specific changes are needed to increase efficiency and customer retention. 🚘
“If you don’t know all of the story, how can you measure it and then manage it? If you can manage it you can make it better, but if you’re not measuring and it’s just based off of assumption, you’re just looking at the end result and you’re not able to actually track the process.”
👋 You can contact Marcus at firstname.lastname@example.org.