9 episodes

Pushing past the boundaries of customer experience (CX), digital experience (DX), and into the business of experience (BX). Winning in business boils down to who provides the absolute best experience for customers, employees, and partners. In order to grow and evolve your business in the exponentially increasing digital world, you must digitally adapt. Those who become the most adaptable will gain happier customers, highly engaged employees, and an overall attraction as a desirable brand.

The Digital Business Experience with Frank Rogers and Kyle Burt of Acuerdo.io

DBX: The Digital Business Experience Acuerdo

    • Business
    • 5.0 • 7 Ratings

Pushing past the boundaries of customer experience (CX), digital experience (DX), and into the business of experience (BX). Winning in business boils down to who provides the absolute best experience for customers, employees, and partners. In order to grow and evolve your business in the exponentially increasing digital world, you must digitally adapt. Those who become the most adaptable will gain happier customers, highly engaged employees, and an overall attraction as a desirable brand.

The Digital Business Experience with Frank Rogers and Kyle Burt of Acuerdo.io

    Catering to your customers where they are, Anne Bibb, VP of CX at Support Ninja

    Catering to your customers where they are, Anne Bibb, VP of CX at Support Ninja

    Anne Bibb is a veteran of customer care. She's a VP global head of customer experience for Support Ninja. But before all of the customer experience, she was in customer care, she was driving the experience already from the very base of how people engage and come to know your brand. She's really an expert at it. And she is part of the CX revolution.
    https://www.linkedin.com/in/annebibb/ (Anne Bibb, VP Global Head of Customer Experience for Support Ninja)
    -=-
    DBX is brought to you by Acuerdo, the Digital Orchestration Agency for CX and Digital Transformation.


    For more info, our website, YouTube channel, and other ways to connect, visit go.acuerdo.io/dbx
    DBX Links

    • 41 min
    The CIO to the CMO, to the Chief Customer / Community Officer

    The CIO to the CMO, to the Chief Customer / Community Officer

    Today's guest is Carol Fineagan, CIO for Nicholas and Company and formerly the CIO for Franklin Covey.
    https://www.linkedin.com/in/carolfineagan/ (https://www.linkedin.com/in/carolfineagan/)
    -=-
    Hosted and Produced by https://www.linkedin.com/in/rogersfrank/ (Frank) and https://www.linkedin.com/in/catchkyle/ (Kyle)
    Presented by https://acuerdo.io/podcast (Acuerdo) - The Digital Orchestration Agency
    https://www.youtube.com/channel/UC9ShbpBXBfLdCaQwlk3X69A (DBX Podcast on Youtube)
    https://www.youtube.com/channel/UCTKgioMxZfzt6BrmVJfcn_A (DBX Clips on Youtube)

    • 5 min
    Digital Transformation Can Never Be Complete

    Digital Transformation Can Never Be Complete

    Today's guest is Carol Fineagan, CIO for Nicholas and Company and formerly the CIO for Franklin Covey.
    https://www.linkedin.com/in/carolfineagan/ (https://www.linkedin.com/in/carolfineagan/)
    -=-
    Hosted and Produced by https://www.linkedin.com/in/rogersfrank/ (Frank) and https://www.linkedin.com/in/catchkyle/ (Kyle)
    Presented by https://acuerdo.io/podcast (Acuerdo) - The Digital Orchestration Agency
    https://www.youtube.com/channel/UC9ShbpBXBfLdCaQwlk3X69A (DBX Podcast on Youtube)
    https://www.youtube.com/channel/UCTKgioMxZfzt6BrmVJfcn_A (DBX Clips on Youtube)

    • 7 min
    Establishing Your Village, Network, Personal Brand, & Vulnerability in the Workplace

    Establishing Your Village, Network, Personal Brand, & Vulnerability in the Workplace

    Today's guest is Carol Fineagan, CIO for Nicholas and Company and formerly the CIO for Franklin Covey.
    https://www.linkedin.com/in/carolfineagan/ (https://www.linkedin.com/in/carolfineagan/)
    -=-
    Hosted and Produced by https://www.linkedin.com/in/rogersfrank/ (Frank) and https://www.linkedin.com/in/catchkyle/ (Kyle)
    Presented by https://acuerdo.io/podcast (Acuerdo) - The Digital Orchestration Agency
    https://www.youtube.com/channel/UC9ShbpBXBfLdCaQwlk3X69A (DBX Podcast on Youtube)
    https://www.youtube.com/channel/UCTKgioMxZfzt6BrmVJfcn_A (DBX Clips on Youtube)

    • 7 min
    Changing the Perspective on Female Leaders, w/ Carol Fineagan

    Changing the Perspective on Female Leaders, w/ Carol Fineagan

    Today's guest is Carol Fineagan, CIO for Nicholas and Company and formerly the CIO for Franklin Covey.
    https://www.linkedin.com/in/carolfineagan/ (https://www.linkedin.com/in/carolfineagan/)
    -=-
    Hosted and Produced by https://www.linkedin.com/in/rogersfrank/ (Frank) and https://www.linkedin.com/in/catchkyle/ (Kyle)
    Presented by https://acuerdo.io/podcast (Acuerdo) - The Digital Orchestration Agency
    https://www.youtube.com/channel/UC9ShbpBXBfLdCaQwlk3X69A (DBX Podcast on Youtube)
    https://www.youtube.com/channel/UCTKgioMxZfzt6BrmVJfcn_A (DBX Clips on Youtube)

    • 9 min
    Fulfillment and Happiness At Work - Employee Experience with Dr. Tracy Brower

    Fulfillment and Happiness At Work - Employee Experience with Dr. Tracy Brower

    Today's guest is Dr. Tracy Brower. She's the author of the secrets to happiness at work. She's a contributing writer for Forbes and Fast Company, and also the principal of applied research and consulting for Steelcase, the global leader in the office furniture industry. On this episode, we talked about creating an employee experience that provides happiness at work and fulfillment.
    -=-
    Hosted and Produced by https://www.linkedin.com/in/rogersfrank/ (Frank) and https://www.linkedin.com/in/catchkyle/ (Kyle)
    Presented by https://acuerdo.io/podcast (Acuerdo) - The Digital Orchestration Agency

    • 5 min

Customer Reviews

5.0 out of 5
7 Ratings

7 Ratings

Appster2084 ,

Unlock your inner CXO!!

Very excited for this podcast. Realizing “experience” is the #1 driving factor in customer growth/retention can be a game changer for an organization. Adopt this strategy as a core tenet and take-off 🚀🚀

Super_rob ,

UX, CX Bite Size Discussions

This is a great small dose conversation on the changes of business, sales, and related experiences as they evolve to digital inspite & inspired by work from home, online commerce and ever changing evironment following the changes impacted by 2020.

Machine35 ,

Great stuff

Great stuff

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