19 min
De-escalation Espresso - AJ and Orlando Alva The Customer Success Coaching Podcast
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- Business
CX Leader Orlando Alva and I sit down and chat about de-escalating upset or angry customers while enjoying some lovely espresso. Orlando has found his own calming approach to verbal de-escalation and shares some thoughts and tips. For this episode, we make a $15 online donation to The National Association for Music Education.
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Send in a voice message: https://podcasters.spotify.com/pod/show/agimpact/message
CX Leader Orlando Alva and I sit down and chat about de-escalating upset or angry customers while enjoying some lovely espresso. Orlando has found his own calming approach to verbal de-escalation and shares some thoughts and tips. For this episode, we make a $15 online donation to The National Association for Music Education.
---
Send in a voice message: https://podcasters.spotify.com/pod/show/agimpact/message
19 min