6 min

De-Escalation in customer service mabcx Newsletter audio version

    • Management

Another week with unbearable pictures all over our screens has gone by, and we here at mabcx don’t want to return to business as usual. One important aspect of our job as coaches is conflict resolution and that does feel much more like the appropriate thing to talk about at this time.

Another week with unbearable pictures all over our screens has gone by, and we here at mabcx don’t want to return to business as usual. One important aspect of our job as coaches is conflict resolution and that does feel much more like the appropriate thing to talk about at this time.

6 min