67 episodes

Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast and is a free educational series for Dealers, Managers, Sales Teams and anyone in the Auto Industry that has a desire to obtain information that will propel growth, lead the auto industry and invoke progressive strategies. We will educate on staying relevant, offer ways to improve vehicle sales and service, CSI and retention. Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast. Use #DealerTalkWithJen

Dealer Talk With Jen Suzuki Jennifer Suzuki, eDealer Solutions

    • Education
    • 4.9 • 18 Ratings

Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast and is a free educational series for Dealers, Managers, Sales Teams and anyone in the Auto Industry that has a desire to obtain information that will propel growth, lead the auto industry and invoke progressive strategies. We will educate on staying relevant, offer ways to improve vehicle sales and service, CSI and retention. Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast. Use #DealerTalkWithJen

    🛠Service Advisor + 🚘Sales Pro = Championship Team! | Crush Client Experiences & Set Your Career Up!

    🛠Service Advisor + 🚘Sales Pro = Championship Team! | Crush Client Experiences & Set Your Career Up!

    Bridging Service Advisors and Sales Pro’s is critical to everyone’s success. But how can Managers unite these two and encourage relationships amongst both teams? It starts with the convo! We get it poppin’ on this episode! 😎
     
    WIIFM - What’s In It For Me…find out how to ignite a great relationship with your client! It all starts with the entire dealership team getting involved in the way clients FEEL when interacting with you! 
     
    Learn a few money moves that will help you stay mindful in delivering client experiences unlike no one else! This is what keeps them coming back to you! 💰
     
    Dealer Talk with Jen Suzuki Podcast | Jennifer@edealersolution.com | 800-625-1590 | edealersolutions.com | 
     
    Hit up our sponsor LotLinx.com up! LotLinx is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.

    • 10 min
    That 1st Impression! | Greeting Client on Service🔧 Drive!

    That 1st Impression! | Greeting Client on Service🔧 Drive!

    Without a solid 1st impression you stand to lose confidence and respect from your client. This is def not going to help your selling game! 😬  I pack this episode with thought provoking actions that focus on connecting with your clients through... you guessed right...that 1st impression! I also pop in some easy plays that will get you clients for life! 💰 New clients vs existing ones - I'll get you thinking about how simple it is to make clients feel valued and appreciated! Hey, you know what...that sounds like, a line item 😜! 
    Dealer Talk with Jen Suzuki Podcast | Jennifer@edealersolution.com | 800-625-1590 | edealersolutions.com 
    Hit up our sponsor LotLinx.com up! LotLinx is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.

    • 13 min
    Is College Worth It? | Northwood University President, Dr. Kent MacDonald Weighs In!

    Is College Worth It? | Northwood University President, Dr. Kent MacDonald Weighs In!

    This is a unique opportunity to meet a leader in education and at a University known for their entrepreneurial and free-enterprise spirit. NU is the only school in the U.S. offering an Automotive Marketing & Management and Automotive Aftermarket Management Bachelor’s Degree Academic Programs.  
    In this episode, you will enjoy getting to know Dr. Kent MacDonald the President and Chief Executive Officer of Northwood University, a private school in Midland, MI. He’s approachable and fair in our discussion about attending college. It’s an honor to share time with this heavyweight as NU gave me life. I was selling cars, doing well and wanted to get to my next level. Northwood was the answer. We both share personal stories and insights about the impacts of higher education. 
    Join us as we discuss:
    ✅Skills necessary to develop a career
    ✅Value of a college education 
    ✅Competitive advantages of college degrees
    Admissions | admissions@northwood.edu |
    Phone: (989) 837-4892
    Dr. Kent MacDonald, President and CEO | macdonald@northwood.edu
    Dealer Talk with Jen Suzuki Podcast | Jennifer@edealersolution.com | 800-625-1590 | edealersolutions.com | 
    Check out our sponsor, LotLinx.com! LotLinx is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.

    • 1 hr 10 min
    Take a Peek at the Ultimate Client Experience | One Team. One Client.

    Take a Peek at the Ultimate Client Experience | One Team. One Client.

    This is a secret sauce episode. I'm not kidding. This is a moment. You want to build clientele for yourself and your dealership, right?  I'm going to unleash somethings that no-one talks about or considers. This info is for the progressive, the champions and the ones who want a competitive advantage!
    Service & Sales Teams: Find out how to improve customer satisfaction, ticket grosses, vehicle sales, retention and make your job a whole lot easier.  What's awesome, is that anyone can do this!
    Remember this: One Team. One Client.
    Dealer Talk with Jen Suzuki Podcast | Jennifer@edealersolution.com | 800-625-1590 | edealersolutions.com | 
    Check out our sponsor, LotLinx.com! LotLinx is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.

    • 12 min
    Brian Benstock Gets Personal on Leadership, Client Retention & Gets Ahead of Industry Changes!

    Brian Benstock Gets Personal on Leadership, Client Retention & Gets Ahead of Industry Changes!

    Brian Benstock. He’s Partner, GM & Vice President of Paragon Honda and Paragon Acura in New York. This man is going to get you out of your seat and thinking about leadership and potential - in life and business! He is well known for his thought leadership and champion mentality! He's a friggin' lion and I enjoy his laser-focused growth mindset!  He lets us in on some of his routines, insights and goals.
    We also spend time chatting about what's ahead in the car industry from client retention, service and sales departments to EV and retailing vehicles!
    Dealer Talk with Jen Suzuki Podcast | Jennifer@edealersolution.com | 800-625-1590 | edealersolutions.com | 
    Check out our sponsor, LotLinx.com! LotLinx is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.

    • 50 min
    S6E1: Easy Ways to Train Salespeople | Ways to engage your team!

    S6E1: Easy Ways to Train Salespeople | Ways to engage your team!

    In this episode on Dealer Talk with Jen Suzuki, I share some ways to engage your sales team to help them build selling skill sets so they will attract more appointments and sales! There are many ways to get a consistent internal approach to training and coaching. Identifying focal points is a great way to get started so I share several to help you get going! I will walk you thrugh several examples on approaching easy DIY training in your store! Find out how to get em' talking, thinking and taking action!
    When you offer consistent training and coching, you will:
    - Lower turnover
    - Be the best!
    - Win Championships!
    jennifer@edealersolution.com | edealersolutions.com | 800-625-1590
    Sponsored by LotLinx.com.

    • 20 min

Customer Reviews

4.9 out of 5
18 Ratings

18 Ratings

Baby Boomer 1956 ,

Joey Mesa Neighbor

Joey Mesa’s been my neighbor now for over five years it’s great having him as a neighbor and he shows all of these traits at home and family life also Way to go Joey!

Eagles62! ,

Simply the best!

There is no one more knowledgeable about automotive digital retailing and phone skills than Jennifer Suzuki. She talks the talk and walks the walk! Amazing ability to articulate the mountain of knowledge she possesses in a way people understand and can implement.

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