Dealing with Customers Check Inn - Mental Health & Wellbeing in Hospitality

Dealing with Customers

Customers and Covid.

Customer service is the foundation of the hospitality industry and can be a difficult job at the best of times.  These challenges have only increased through the pandemic, introducing some significant changes to customer behaviours and expectations, as well as the way in which staff and customers interact.

However, as they say, heroes are often born out of crises and although testing, the changing dynamics to emerge since the pandemic may end up strengthening relationships between staff and customers in the future.

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