What if the key to better decisions, stronger relationships, and real leadership… isn’t having the right answers, but asking better questions? In this episode of Decidedly, we sit down with Abigail Doust—coach, trainer, speaker, and lifelong student of communication—to unpack the underrated power of listening, how to navigate hard conversations, and why most people are asking the wrong questions in business and in life. From her background in theater and pastoral care to coaching high-performing teams, Abigail reveals why great communication starts with self-awareness, emotional intelligence, and knowing what not to say. If you've ever found yourself fumbling through a conversation, giving too much advice, or wondering how to actually connect—this one’s for you. KEY TOPICS What most people get wrong about “good communication” How to ask open-ended questions that unlock real insight Practical coaching tools for entrepreneurs, leaders, and parents How to communicate with different personality types Why “Tell me more” is the most underused phrase in business How to create trust without saying much at all The psychology behind reflective listening Tips for navigating conflict with emotional intelligence When to use coaching vs. consulting in a conversation CHAPTERS 00:00 Introduction 01:05 Embracing Uncertainty and Taking Risks 04:10 The Art of Asking Better Questions 04:56 The Power of Words and Communication 17:45 Understanding Personality Types in Communication 28:51 The Power of 'Tell Me More' 29:43 Understanding Different Perspectives on Freedom 31:22 Reflective Listening and Effective Communication 32:19 The Importance of Open-Ended Questions 35:36 Unpacking Intrinsic Motivation 38:46 Building Trust Through Deep Questions 50:37 The Value of Authenticity in Business 51:47 Decision-Making Tips for Business Owners CONNECT WITH US www.decidedlypodcast.com Join us on Instagram: www.instagram.com/decidedlypodcast Join us on Facebook: https://www.facebook.com/decidedlypodcast Shawn’s Instagram: www.instagram.com/shawn_d_smith Sanger’s Instagram: www.instagram.com/sangersmith MAKING A FINANCIAL DECISION? At Decidedly Wealth Management, we focus on decision-making as the foundational element of success, in our effort to empower families to purposefully apply their wealth to fulfill their values and build a thriving legacy. LEARN MORE www.decidedlywealth.com SUBSCRIBE TO OUR WEEKLY DECISION-MAKING TIP EMAIL Join us every Wednesday for more strategies to DEFEAT bad decision-making - one episode at a time! CONNECT WITH ABIGAIL Website: https://equippingforimpact.com/ Facebook: https://www.facebook.com/EquippingforImpact/ Instagram: https://www.instagram.com/equippingforimpact/?hl=en LinkedIn: https://www.linkedin.com/in/abigail-doust-impact/ Abigail Doust is a certified coach, speaker, author, and trainer dedicated to equipping leaders to lead with impact. With a background in communication, theater, and pastoral care, she brings a unique blend of heart and strategy to her coaching and training. Abigail works with individuals, teams, and marriages to foster growth, deepen connection, and navigate meaningful change. She’s an ICF Associate Certified Coach, DISC Consultant, and passionate lifelong learner. When she’s not coaching, Abigail enjoys musicals, long walks, great coffee, and spending time with her husband and their four kids.
