20 episodes

Are you ready to Delight your Soulmate Clients? Kai Hernandez, the Client Delight™ Expert exposes the successes and failures of companies small and large alike when it comes to delighting (or failing to delight) their soulmate clients.

Discover exactly what clients are thinking and feeling as they experience your product or service.

Join Kai each week as she walks through her experience with a product/service and lays down: the good, the bad, and the ONE THING that should be done *right now* to create delight for their clients. Then learn how you can apply this to your own business.

Kai’s mission is to bring awareness to the client experience and help business owners (large and small alike) create more soulmate clients.

This podcast will highlight and showcase women-owned businesses, minority-owned businesses, and businesses supporting a noteworthy cause - because they deserve the spotlight!

Delight Your Soulmate Clients Kai Hernandez

    • Entrepreneurship

Are you ready to Delight your Soulmate Clients? Kai Hernandez, the Client Delight™ Expert exposes the successes and failures of companies small and large alike when it comes to delighting (or failing to delight) their soulmate clients.

Discover exactly what clients are thinking and feeling as they experience your product or service.

Join Kai each week as she walks through her experience with a product/service and lays down: the good, the bad, and the ONE THING that should be done *right now* to create delight for their clients. Then learn how you can apply this to your own business.

Kai’s mission is to bring awareness to the client experience and help business owners (large and small alike) create more soulmate clients.

This podcast will highlight and showcase women-owned businesses, minority-owned businesses, and businesses supporting a noteworthy cause - because they deserve the spotlight!

    How this company used one stellar interaction to win my loyalty for life

    How this company used one stellar interaction to win my loyalty for life

    On this episode of Delight Your Soulmate Clients, we talk about how this company created the opportunity for this one stellar interaction to win my loyalty for life.
     
    Listen in to hear:
    → my experience with this business
    → the details of exactly how it went down
    → what they can do *right now* to turn things around for their soulmate clients
    → what pieces of the Client Delight™ Framework are in place/missing
    → what *you* can takeaway from this experience + implement into your business *right now*
     
    Are you ready to up your retention + referral game? Download your free checklist to get started right away at clientdelightframework.com

    • 13 min
    How this multi-seven figure business gave me buyer’s remorse

    How this multi-seven figure business gave me buyer’s remorse

    On this episode of Delight Your Soulmate Clients, we talk about how this multi-seven figure company gave me buyer's remorse that could have *easily* been avoided with very little effort.
     
    They could fix it *today* in about 15 minutes if they wanted to.
     
    Listen in to hear:
    → my experience with this business
    → the details of exactly how it went down
    → what they can do *right now* to turn things around for their soulmate clients
    → what pieces of the Client Delight™ Framework are in place/missing
    → what *you* can takeaway from this experience + implement into your business *right now*

    Are you ready to up your retention + referral game? Download your free checklist to get started right away at  clientdelightframework.com

    • 12 min
    How this company I now LOVE, almost lost me right after the investment

    How this company I now LOVE, almost lost me right after the investment

    On this episode of Delight Your Soulmate Clients, we talk about how this company almost lost me right after the investment because of a less than stellar onboarding experience.
    Listen in to hear:
    → my experience with this business
    → the details of exactly how it went down
    → what they can do *right now* to turn things around for their soulmate clients
    → what pieces of the Client Delight™ Framework are in place/missing
    → what *you* can takeaway from this experience + implement into your business *right now*
     
    Are you ready to up your retention + referral game? Download your free checklist to get started right away at clientdelightframework.com

    • 14 min
    Every Six-Figure Coach Ready to Scale Needs to Hear This with Janelle Lara

    Every Six-Figure Coach Ready to Scale Needs to Hear This with Janelle Lara

    On this episode of Delight Your Soulmate Clients, we talk with Janelle Lara, the Part-Time CEO®, about her experience scaling and growing her multi-six figure business, and what it was like working with me.
     
    Links:
    Wondering if this is the right next step for you? I would love to hop on a call with you -> kaihernandez.com/schedule
    Find more about Janelle and her podcast here -> https://www.janellelara.com/podcast

    • 17 min
    BONUS: How this company could WOW their members + stop losing fans to their competitors by only investing 15 minutes of their time

    BONUS: How this company could WOW their members + stop losing fans to their competitors by only investing 15 minutes of their time

    Listen in to hear:
    → my experience with this business (affiliate link)
    → the details of exactly how it went down
    → what they can do *right now* to turn things around for their soulmate clients
    → what pieces of the Client Delight™ Framework are in place/missing
    → what *you* can take away from this experience + implement into your business *right now*
    Are you ready to up your retention + referral game? Download your free checklist to get started right away at clientdelightframework.com

    • 8 min
    Why support tickets, are your golden ticket - if you know what to do with them

    Why support tickets, are your golden ticket - if you know what to do with them

    Listen in to hear:
    → my experience with this business
    → the details of exactly how it went down
    → what they can do *right now* to turn things around for their soulmate clients
    → what pieces of the Client Delight™ Framework are missing
    → what *you* can take away from this experience + implement into your business *right now*
    Are you ready to up your retention + referral game? Download your free checklist to get started right away at clientdelightframework.com

    • 15 min

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