13 episodes

Are you ready to Delight your Soulmate Clients? Kai Hernandez, the Client Delight™ Expert exposes the successes and failures of companies small and large alike when it comes to delighting (or failing to delight) their soulmate clients.

Discover exactly what clients are thinking and feeling as they experience your product or service.

Join Kai each week as she walks through her experience with a product/service and lays down: the good, the bad, and the ONE THING that should be done *right now* to create delight for their clients. Then learn how you can apply this to your own business.

Kai’s mission is to bring awareness to the client experience and help business owners (large and small alike) create more soulmate clients.

This podcast will highlight and showcase women-owned businesses, minority-owned businesses, and businesses supporting a noteworthy cause - because they deserve the spotlight!

Delight Your Soulmate Clients Kai Hernandez

    • Entrepreneurship

Are you ready to Delight your Soulmate Clients? Kai Hernandez, the Client Delight™ Expert exposes the successes and failures of companies small and large alike when it comes to delighting (or failing to delight) their soulmate clients.

Discover exactly what clients are thinking and feeling as they experience your product or service.

Join Kai each week as she walks through her experience with a product/service and lays down: the good, the bad, and the ONE THING that should be done *right now* to create delight for their clients. Then learn how you can apply this to your own business.

Kai’s mission is to bring awareness to the client experience and help business owners (large and small alike) create more soulmate clients.

This podcast will highlight and showcase women-owned businesses, minority-owned businesses, and businesses supporting a noteworthy cause - because they deserve the spotlight!

    How this company took me from cold lead to raving fan & loyal customer in a just a few days

    How this company took me from cold lead to raving fan & loyal customer in a just a few days

    Listen in to hear:
    → my experience with this business (affiliate link)
    → the details of exactly how they turned me from a completely cold lead into a raving fan & loyal customer
    → what they can do *right now* to turn things around for their soulmate clients
    → what pieces of the Client Delight™ Framework are in place/missing
    → what *you* can take away from this experience + implement into your business *right now*
     
    Are you ready to up your retention + referral game? Download your free checklist to get started right away at clientdelightframework.com

    • 11 min
    BONUS: How this brand turned something as simple as sending an e-card into an alluring & irresistible cycle

    BONUS: How this brand turned something as simple as sending an e-card into an alluring & irresistible cycle

    How this brand turned something as simple as sending a gift card into an alluring & irresistible cycle.
     
    Listen in to hear:
    → my experience with this business
    → the details of exactly how it went down
    → what they can do *right now* to turn things around for their soulmate clients
    → what pieces of the Client Delight™ Framework are in place/missing
    → what *you* can take away from this experience + implement into your business *right now*
    Are you ready to up your retention + referral game? Download your free checklist to get started right away at clientdelightframework.com

    • 7 min
    How I went from being all-in, to deciding not to purchase from this brand again

    How I went from being all-in, to deciding not to purchase from this brand again

    Why I don’t think I will ever purchase from this brand again, even though I love what they stand for.
    Listen in to hear:
    → my experience with this business
    → the details of exactly how it went down
    → what they can do *right now* to turn things around for their soulmate clients
    → what pieces of the Client Delight™ Framework are in place/missing
    → what *you* can take away from this experience + implement into your business *right now*

    Are you ready to up your retention + referral game? Download your free checklist to get started right away at clientdelightframework.com
     

    • 11 min
    How I went from being over the moon about this brand, to feeling a bit duped to be honest

    How I went from being over the moon about this brand, to feeling a bit duped to be honest

    How I went from being over the moon about this brand to feeling a bit duped, to be honest.
     
    Listen in to hear:
    → my experience with this business
    → the details of exactly how it went down
    → what they can do *right now* to turn things around for their soulmate clients
    → what pieces of the Client Delight™ Framework are in place/missing
    → what *you* can take away from this experience + implement into your business *right now*
     
    Are you ready to up your retention + referral game? Download your free checklist to get started right away at clientdelightframework.com

    • 11 min
    Why this Father’s Day gift gave me buyer’s remorse even though the brand serves an important and noteworthy cause

    Why this Father’s Day gift gave me buyer’s remorse even though the brand serves an important and noteworthy cause

    Why this father’s day gift gave me buyer’s remorse even though its an incredible product & serves an important and noteworthy cause.
     
    You can follow Meena Harris on IG here
     
    You can follow Phenomenal Women on IG here
     
    Listen in to hear:
    → my experience with this business

    → the details of exactly how it went down

    → what they can do *right now* to turn things around for their soulmate clients

    → what pieces of the Client Delight™ Framework are in place/missing

    → what *you* can take away from this experience + implement into your business *right now*
    Are you ready to up your retention + referral game? Download your free checklist to get started right away at clientdelightframework.com

    • 7 min
    Why this workout app frustrates me almost everyday + how it could easily be fixed

    Why this workout app frustrates me almost everyday + how it could easily be fixed

    Why this workout app frustrates almost every time I open it even though it is an incredible product and I’ve been using it for almost two months.
     
    Listen in to hear:
    → my experience with this business
    → the details of exactly how it went down
    → what they can do *right now* to turn things around for their soulmate clients
    → what pieces of the Client Delight™ Framework are in place/missing
    → what *you* can take away from this experience + implement into your business *right now*
     
    Are you ready to up your retention + referral game? Download your free checklist to get started right away at clientdelightframework.com

    • 7 min

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