Deliver: The Last-Mile Performance Podcast

Bringg
  • 5.0 (4)
  • BUSINESS

Deliver: The Last-Mile Performance Podcast explores the most critical—and most complex—link in the supply chain: the last mile. Each episode features Guy Bloch, Raquel Zanoni, and leading industry voices discussing today’s trends, challenges, and what the future holds for the customer delivery experience. Check out the Bringg blog to get even more last-mile insights Follow Bringg on Linkedin

Episodes

  1. Why Some Last-Mile KPIs Lie About Customer Experience—with Paula Natoli

    4D AGO

    Why Some Last-Mile KPIs Lie About Customer Experience—with Paula Natoli

    Every team can hit 100% of its own metrics and still deliver a broken customer experience. That's the core argument Paula Natoli, Director of Global Strategic Industries at Google Cloud, makes in this episode of Deliver: The Last-Mile Performance Podcast. Paula joins Guy Bloch and Raquel Zanoni to discuss why siloed KPIs fail to capture what actually matters at the doorstep, where data breaks down across the order lifecycle, and how AI can shift retailers from reactive problem-solving to proactive exception management. This episode explains why operations look clean on paper but customers are still walking away,. — Get additional last-mile insight on the Bringg blog — Follow Bringg on LinkedIn

    43 min
  2. AI in Last-Mile Delivery: What Works and What Doesn't—with Benjamin Gordon

    APR 29

    AI in Last-Mile Delivery: What Works and What Doesn't—with Benjamin Gordon

    Every logistics and retail executive is hearing the same thing: AI is going to transform the last mile. The harder question is where it actually moves the needle, and how to build an operation that captures that value. Benjamin Gordon, Managing Partner at Cambridge Capital, has spent 27 years investing in and advising the logistics technology sector. In this episode, he breaks down where serious AI investment is flowing, what separates successful implementations from failed ones, and what retailers and logistics providers should do right now to close the gap between AI interest and AI impact. — Get additional last-mile insight on the Bringg resource page — Follow Bringg on LinkedIn

    49 min
  3. Don’t Give Customers Away. Keep the Delivery Promise—with Chris Rupp

    APR 15

    Don’t Give Customers Away. Keep the Delivery Promise—with Chris Rupp

    Chris Rupp has led customer experience and fulfillment at Amazon, Victoria's Secret, Albertsons, and Microsoft. She launched the first Prime Day and expanded Amazon's global fulfillment from 4 to 9 countries. In this episode, Chris sits down with Guy Bloch and Raquel Zanoni to discuss where CX strategy and last-mile execution fall out of sync, why promise reliability matters more than speed, and what AI readiness actually looks like. — Get additional last-mile insight on the Bringg resource page — Follow Bringg on LinkedIn

    49 min
  4. How Last-Mile Delivery Impacts High-Value Customer Loyalty—with Ryan Leigh

    MAR 31

    How Last-Mile Delivery Impacts High-Value Customer Loyalty—with Ryan Leigh

    Bringg Field CTO Ryan Leigh joins host Raquel Zanoni to unpack findings from Bringg's 2026 Delivery Experience Study. The data reveals that "power shoppers," consumers ordering 11+ times a month, generate outsized revenue but are twice as likely to leave after a single bad delivery. The conversation covers why speed isn't the advantage it used to be, how "profitable delivery" usually just means cheaper delivery, and why the cost of delivery and the price of delivery are two different levers smart retailers decouple. It also digs into the persistent disconnect between the teams making delivery promises and the teams fulfilling them.   — Get additional last-mile insight on the Bringg resource page — Follow Bringg on LinkedIn

    58 min
  5. Connect Siloed Systems That Hurt Last-Mile Performance—with Shweta Bhatia

    MAR 19

    Connect Siloed Systems That Hurt Last-Mile Performance—with Shweta Bhatia

    Guy and Raquel sit down with Shweta Bhatia, a retail technology executive and transformation leader with more than two decades of experience across Advance Auto Parts, Walmart International, Dollar General, and Kohl's, to explore why disconnected systems remain one of the biggest barriers to last-mile performance. The conversation digs into how fragmentation quietly increases cost to serve, which KPI collapses first when systems stop communicating, and why full consolidation is rarely the answer. Shweta shares hard-earned lessons on evaluating new technology investments, navigating the build-versus-buy decision, and why people, not platforms, determine whether a transformation succeeds or stalls. — Get additional last-mile insight on the Bringg resource page — Follow Bringg on LinkedIn

    36 min
  6. Why The Last Mile Will Be Crucial Over The Next Decade—with Ali Kamil

    FEB 23

    Why The Last Mile Will Be Crucial Over The Next Decade—with Ali Kamil

    In this episode, Guy and Raquel sit down with Ali Kamil, Expert Associate Partner at McKinsey, to unpack why the last mile has become the defining battleground for retailers and logistics providers. The conversation explores how rising consumer expectations, the rapid acceleration of eCommerce, and the growing complexity of delivery networks are reshaping what operational excellence looks like. Ali shares insights on which KPIs truly drive performance, how technology can unlock efficiency, and why leaders must rethink both mindset and measurement to stay competitive over the next decade. — Get additional last-mile insight on the Bringg resource page — Follow Bringg on LinkedIn

    46 min
  7. Introducing Deliver: The Last-Mile Performance Podcast

    FEB 9

    Introducing Deliver: The Last-Mile Performance Podcast

    In the season opener of Deliver: The Last-Mile Performance, Bringg CEO Guy Bloch and Sales Engineering Lead Raquel Zanoni introduce the podcast and explain why last-mile performance deserves a deeper, more practical conversation. They break down what the “last mile” really means today, why so many organizations struggle to measure and improve it, and what listeners can expect from the season ahead. This episode sets the foundation for a series of candid conversations with retail, logistics, and technology leaders on how to drive reliable, cost-effective delivery at scale — and why getting the last mile right has never mattered more.

    6 min
  • 7 Episodes

Ratings & Reviews

5
out of 5
4 Ratings

About

Deliver: The Last-Mile Performance Podcast explores the most critical—and most complex—link in the supply chain: the last mile. Each episode features Guy Bloch, Raquel Zanoni, and leading industry voices discussing today’s trends, challenges, and what the future holds for the customer delivery experience. Check out the Bringg blog to get even more last-mile insights Follow Bringg on Linkedin

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