45 min
Delivering a sustainable CX by improving EX – with Jason. S. Bradshaw - Global Guru on Customer Experience | Best-Selling Author and Keynote Speaker C-Level Conversations
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- Management
With over 30% of consumers willing to stop doing business with you after just 1 bad experience, there has never been a better time than now to focus on improving the experiences you create and deliver for your customers. However, the foundation to delivering a consistent customer experience is the employee experience. Global research confirms that companies who are best-in-class when it comes to employee experience outperform their fortune 500 competitors in ways that it matters, includi...
With over 30% of consumers willing to stop doing business with you after just 1 bad experience, there has never been a better time than now to focus on improving the experiences you create and deliver for your customers. However, the foundation to delivering a consistent customer experience is the employee experience. Global research confirms that companies who are best-in-class when it comes to employee experience outperform their fortune 500 competitors in ways that it matters, includi...
45 min