46 min
Delivering Iconic Customer Experiences: It’s Now Back To Basics The ICONIC Mindset
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- Entrepreneurship
Delivering Iconic Customer Experiences: It’s Now Back To Basics
Episode #4
COVID-19 has brought on many challenges for everyone across the globe. Customers’ wants and needs are changing constantly, and you have to change just as fast to keep up with them.
In this episode, Calvin and John discuss how delivering ICONIC customer experiences in this environment is all about focusing on the basics of customer service. Beyond adapting new measures to ensure safety, learn what you can do to set your business apart from the competition by focusing on 5 ICONIC strategies that will differentiate your brand when engaging with your customers and employees today and in the future.
0:01:12 - Intro: Delivering iconic customer experiences0:09:34 - The Customer Service Game Changer0:15:37 - Strategy #1: Retention is the new acquisition0:19:58 - Strategy #2: Focus on delivering effortless customer experiences0:25:24 - Strategy #3: Be Proactive0:28:50 - Strategy #4: Don't forget about your employees0:35:39 - Strategy #5 - Double down on digital0:42:46 - ICONIC PointsTo learn more about John Avola and Calvin Stovall, visit iconicpresentations.net. All The ICONIC Mindset episodes can be downloaded at theiconicmindset.com. If you enjoyed listening to this episode, please subscribe to our show. Remember to select a star rating and/or write a review for The ICONIC Mindset podcast.
Connect with us!
John Avola: @johnavola (Twitter) and LinkedInCalvin Stovall: @ICONICspeaker (Twitter), Facebook and LinkedInTo leave a podcast review:
Open your podcast app and search/navigate to The ICONIC MindsetScroll to the subhead titled "Ratings & Reviews" Tap to give a rating and/or select "Write a Review"Once you've finished, select "Send" or "Save" (top-right corner)Thank you for listening! We value our listeners and subscribers.
Don't just be, Be ICONIC!
Delivering Iconic Customer Experiences: It’s Now Back To Basics
Episode #4
COVID-19 has brought on many challenges for everyone across the globe. Customers’ wants and needs are changing constantly, and you have to change just as fast to keep up with them.
In this episode, Calvin and John discuss how delivering ICONIC customer experiences in this environment is all about focusing on the basics of customer service. Beyond adapting new measures to ensure safety, learn what you can do to set your business apart from the competition by focusing on 5 ICONIC strategies that will differentiate your brand when engaging with your customers and employees today and in the future.
0:01:12 - Intro: Delivering iconic customer experiences0:09:34 - The Customer Service Game Changer0:15:37 - Strategy #1: Retention is the new acquisition0:19:58 - Strategy #2: Focus on delivering effortless customer experiences0:25:24 - Strategy #3: Be Proactive0:28:50 - Strategy #4: Don't forget about your employees0:35:39 - Strategy #5 - Double down on digital0:42:46 - ICONIC PointsTo learn more about John Avola and Calvin Stovall, visit iconicpresentations.net. All The ICONIC Mindset episodes can be downloaded at theiconicmindset.com. If you enjoyed listening to this episode, please subscribe to our show. Remember to select a star rating and/or write a review for The ICONIC Mindset podcast.
Connect with us!
John Avola: @johnavola (Twitter) and LinkedInCalvin Stovall: @ICONICspeaker (Twitter), Facebook and LinkedInTo leave a podcast review:
Open your podcast app and search/navigate to The ICONIC MindsetScroll to the subhead titled "Ratings & Reviews" Tap to give a rating and/or select "Write a Review"Once you've finished, select "Send" or "Save" (top-right corner)Thank you for listening! We value our listeners and subscribers.
Don't just be, Be ICONIC!
46 min