Communication in today's age is key. Discovering new ways to explain dental procedures to patients is key to many practice's success. But how did these words or phrases that they use to describe things to others originate? What gave it special meaning to their team or their patients? That's what the Dental Slang Podcast is all about. Diving into the origins of the dental lingo that others are using to relay their message and how it came about. Join and learn what the talk of today is all about!
Dr. Lisa Germain talks about the line to treat with Endo vs doing an implant, “this old tooth” and when an Endo file is “separated” vs “divorced”.
DC Dental Clinical Director Dr. Lisa Germain shares her passion for dental education and training on this episode of the Dental Slang podcast. She’s working to bridge the gap between endodontists and dental implants—which is no easy task. Dr. Germain has taken on this challenge in stride thanks to her unique perspective on what it means to be a better endodontist and a better dentist.
To Dr. Germain, being a better dentist means giving patients complete dental care. Learning about implants is just one of the steps she’s taking to provide her patients with the best care possible. Part of her role at DC Dental is to help other dentists offer that level of care as well, and she’s doing that by leading the company’s educational webinar program.
That’s right. DC Dental offers more than just dental supplies and tools. The webinar program arms dentists with the education they need to not only use these supplies and tools, but also to hone their dental skills—for free. In this episode, we tell you how you can take advantage of this continuing education opportunity so you can become a better dentist. Remember, no matter what your dental niche is, there are always opportunities for growth.
Dr. Germain also shares why she became a dentist and what ultimately inspired her to start her own podcast, This Old Tooth. The work Dr. Germain does through her podcast—and the work she discusses with us on this episode—is meant to empower patients to seek proper dental care and education.
Need a little inspiration right now? Then this podcast is for you. Tune in and be inspired.
In This Episode You Will Learn
Why Dr. Germain pursued two different dental niches 3:20 The criteria a tooth must meet before Dr. Germain decides to extract 8:28 What the role of Clinical Director looks like at DC Dental 13:05 All about Dr. Germain's own podcast 16:20 Dr. Germain's favorite slang to use in the dental office 27:00 Some Questions We Discuss
How many endodontists are bridging the gap between endo and implants? 10:10 What slang does Dr. Germain use to describe her work? 12:21 What is Dr. Germain most proud of? 15:27 Do you have any strange dental questions for Dr. Germain? 24:18 How can you get in touch with Dr. Lisa? 29:13 Resources:
Visit our website: www.DentalSlang.com Connect with us on Facebook: Dental Slang Listen to Lisa’s podcast: This Old Tooth Got a question for Dr. Lisa? YourDentalQuestion.com Read Lisa’s favorite book: Crushing It! by Gary Vaynerchuk Learn more about DC Dental
Dr. Rich Madow talks TBSE, “advanced seniors”, when to “drawer it & why you should be wary of getting “the royal treatment”.
Jodi and our guest, Dr. Rich Madow, are swapping a lot of slang on this episode. From the elusive “golden age” of dentistry to giving patients the “royal treatment”, dentists are using all sorts of slang to communicate with their dental team these days. After all, to be a successful dentist, communication with your team is key. And building a successful dental team is Dr. Rich’s specialty.
You might recognize Dr. Rich from the annual TBSE Dental Convention in Las Vegas, but on this episode we’re talking about more than just the convention circuit. Dr. Rich has a love for dentistry that is empowering, and there are ways continuing dental education and fun can go hand-in-hand.
Dental school can be fun? Might seem impossible to some, but Dr. Rich and his brother established the Madow Center for Dental Practice Success with that principle in mind. They are bringing coaches and mentors together to teach dentists how to actually enjoy their careers and increase profitability all at the same time.
Dr. Rich is passionate about modernizing the dental practice, and he shares ways we can all supercharge our own practices with new slang, new perspectives, and new attitudes. There’s always room for quality dentistry. When you’re passionate about something, that kind of positive energy can pass through your team and your associates. Most importantly, it will inspire you to keep learning. There’s no way you can already know it all. If you’re willing to learn something new and become an even better dentist, this episode of Dental Slang is for you.
In This Episode You Will Learn
A very interesting way to get fired from a dental practice 2:26 The most exciting part about teaching dentistry 9:51 What inspired Dr. Rich and his brother to finally start a coaching business 15:50 The mystery behind the “golden age” of dentistry 17:30 Dr. Rich’s favorite dental slang terms 27:55 How to handle patients that are chronically late 32:41 Some Questions We Discuss
How did Rich and his brother start the Madow Foundation? 3:55 What is a “dental pearl”? 10:08 What is the TBSE and why is it ending? 13:12 Why does Dr. Rich love the “business side” of dentistry? 20:22 What happened to Dr. Rich at the senior center? 22:09 What is the “royal treatment” in dentistry? 29:25 Resources:
Visit our website: www.DentalSlang.com Connect with us on Facebook: Dental Slang Take a look at The Madow Center for Dental Practice Success
Dr. Robin Bethell talks about his Invisalign “Black Rainbow” technique, “POB’s” and why you can’t be “one and done” when it comes to your dental education.
Jodi is a little partial to this episode’s guest, Dr. Robin Bethell. He’s chatting with us from Austin, and she’s more than happy to share the mic with another Texan. And Dr. Bethell has important tips to share. He’s letting us in on the secret to mastering Yelp reviews—and it might surprise you.
To Dr. Bethell, now is the best time to be a dentist, even with the rising cost of tuition. The learning opportunities are endless. It’s so easy for modern dentists to get online, learn new skills, get certified, and integrate those skills right into their practice. There’s little reason to refer out anymore and risk losing patients, although Dr. Bethell has a different theory on that.
Referrals aren’t the same as they used to be. Back in the day, when we referred a patient out for niche care, we often didn’t see that patient again for years. Today, the new word for referral is “collaboration.” We aren’t just sending patients away anymore. Rather, Dr. Bethell and his group practice of fellow dentists use referrals as an opportunity to discuss, collaborate, and learn from another practicing dentist or orthodontist.
Patients benefit from this, too. When we work together to provide patients with optimal care, we’re going to get positive feedback. That’s where Yelp comes in, though there are times when we’ll receive negative reviews as well. Yes, negative reviews are scary, but the secret to handling them is actually quite simple. The No. 1 thing you can do with a negative Yelp review is face it head on.
Dr. Bethell shares his tips for facing negative reviews, and the patients who write them, on this episode. Once you overcome the initial awkward hurdle of talking to an angry patient, Dr. Bethell’s techniques are very simple. The secret is how you speak to your patients. We go over some of the slang and sayings you can use to beat negative reviews and really connect with your patients. Tune in now to learn how to master Yelp reviews from a dentist who has done it.
In This Episode You Will Learn
Dr. Bethell lived all over the United States (and got to Texas as fast as he could!) 2:40 How referring out is becoming more of a collaboration between dentists and orthos 9:08 Which mentors Dr. Bethell learned from the most 13:00 The hurdle new dentist’s must overcome when it comes to Invisalign 14:25 The #1 thing you need to do when it comes to negative yelp reviews 20:30 All of the different Invisalign slang Dr. Bethell uses in his Austin office 25:10
Some Questions We Discuss
When did Dr. Bethell become Invisalign certified? 3:52 What inspired Dr. Bethell to pursue orthodontics and Invisalign? 6:20 How much general dentistry does Dr. Bethell still do in his practice? 10:27 How did Dr. Bethell get all those stellar yelp reviews? 18:42 Where can you connect with Dr. Bethell online? 23:46 What’s your gamer tag? (Let’s start an all-dentist e-sport team!) 27:47 Resources:
Visit our website: www.DentalSlang.com Connect with us on Facebook: Dental Slang Connect with Dr. Robin on Facebook: Aligner Nation Find Dr. Robin on YouTube: Watch now
Dr. Gina Dorfman talks about “why today” and the dangers of “vomiting” treatment plans.
This episode of the Dental Slang Podcast is special because we’re talking to one of the most innovative dentists in the industry, Dr. Gina Dorfman. Dr. Dorfman, the co-founder of YAPI, knew she wanted to be a dentist at 16, but running her own business was her ultimate goal. Fast forward two decades later and not only does she have her own dental practice, she’s also created a signature piece of software that’s changing the way we run our offices.
YAPI is an automated software program that integrates into existing practice management software to streamline tedious day-to-day office activities. Data entry, scans and appointment calendars are all automated so you and your team members can spend time working as humans should. Like Dr. Dorfman says, “Let software do what software does best: busywork.”
Humans are good at building relationships. When you streamline your dental office’s busywork and communication, you can spend more time building the relationships that matter most—those with your patients and your team. After all, that’s what inspired Dr. Dorfman to create YAPI in the first place.
YAPI helps dentists tackle the challenges they face every day. Whether it’s leadership issues, creating a team culture, or managing difficult patients, there are plenty of opportunities to learn how to become a better leader. Dr. Dorfman developed YAPI so she could free up her time and improve her leadership skills, and so that her team and other dentists could have the opportunity to do the same.
There are a few choice words Dr. Dorfman likes to use in her practice. For example, she’s learned ways to talk to patients that really makes them stop and think about their treatment plans rather than resist them. She shares some of that slang, and a few of her favorite questions to ask patients, in this episode.
Dr. Dorfman was lucky enough to put her own leadership theories and ideas to the test right in her own dental practice, and it led her to develop some truly innovative software. But it didn’t come easy. She talks about some of the challenges she faced in her office and what inspired her to become the leader she is today.
There’s no such thing as a “natural-born leader,” and developing your own leadership skills could be the change you need to really boost your career. Tune in now to hear Dr. Dorfman’s story. You just might be inspired to begin your own leadership training.
In This Episode You Will Learn
How Dr. Dorfman always knew she wanted to run her own business in the medical field 3:03 The mentors that inspired Dr. Dorfman’s epic leadership capabilities 10:41 All about Dr. Dorfmans’s dental efficiency software: YAPI 12:15 Dr. Dorfman’s favorite topics to talk about at meetings and public events 19:00 The slang Dr. Dorfman uses to get her point across to patients 28:02 Where you can connect with Dr. Dorfman 43:00 Some Questions We Discuss
What are the biggest challenges Dr. Dorfman faces running her own dental practice? 5:30 Was there a specific incident that put Dr. Dorfman's leadership skills to the test? 8:12 What do we love most about clinical practice? 15:56 What is the Dental Success Network? 20:35 How does Dr. Dorfman start a treatment plan with her patients? 30:35 What word does Dr. Dorfman like to use most with patients? 38:50 Resources:
Visit our website: www.DentalSlang.com Connect with us on Facebook: Dental Slang Connect with Dr. Dorfman’s mentor: Dr. Howard Freeman Find Dr. Dorfman on Facebook Listen to her podcast: Behind the Smiles Learn more about YAPI Join us! Dental Success Network
Dr. Wael Garine talks nonverbal communication with your team and how to “Floss around” your crown prep.
We talk a lot about words on the Dental Slang Podcast, but today’s guest, Dr. Wael Garine, offers creative ways to communicate that we’ve been overlooking. Dr. Garine, the prosthodontics rock star from the Seattle Study Club, surprises us with some of the non-verbal slang he’s using in his practice. Tiny, silent gestures can speak volumes without alarming patients—and that’s something all dentists want to avoid.
The Apple Watch made it easy for Dr. Garine to develop non-verbal slang in his office. The team sends him texts when patients are ready or when he has a phone call, for example, without disturbing patients. During this episode, we discuss how this slang works, and reveal other gestures we’ve caught ourselves using to communicate with team members when speaking isn’t an option.
Our unique slang makes it easy to speak metaphorically about dental treatment, but what happens when you need to explain a real treatment plan to an unresponsive patient? Dr. Garine, an experienced restorative and implant dentist, has had many opportunities to explain different treatment options to all kinds of patients, and he shares some of those experiences with us on this episode. He also discusses which dental prosthetics he’s recommending to his patients and why e.max crowns have become his favorite.
There’s more to prosthodontics than aesthetics. Dr. Garine has invested in different tools, treatments, and technology to bring his dental practice into the 21st century. Listen to the podcast to learn more about how prosthodontics has evolved.
The modern dental office is always changing, and so is our slang. There are different ways to grow as a dentist, and in this episode, you’ll learn how to seize more opportunities to continue your own dental education and to perfect your craft.
In This Episode You Will Learn
Why Dr. Garine is passionate about continuing education 3:49 How to decide which prosthesis to recommend to patients 8:35 The top 3 dental prosthetics Dr. Garine uses in his practice 9:40 How the Apple Watch influences Dr. Garine’s non-verbal dental slang 18:15 One metaphorical way to handle patients who don’t want to come in for treatment 23:31 Some Questions We Discuss
What’s the point of a business card? (and why Dr. Garine’s is the best!) 5:18 How have dental prosthetics evolved into the 21st century? 13:05 What are Dr. Garine’s favorite composites? 15:00 What words and slang does Dr. Garine avoid using in the office? 19:15 How can you get in touch with Dr. Garine? 25:59 Resources:
Visit our website: www.DentalSlang.com Connect with us on Facebook: Dental Slang Connect with Dr. Wael Garine: email@example.com Looking for a new business card? MyMetalBusinessCard.com Want to learn more about Ivoclar continuing education? Ivoclar Training Center
Dr. Bill Dickerson talks practicing physiologic based dentistry, “Bubba Talk” and tomorrow practice being in a state of “frontdesklessness”.
We’re learning the slang of a very distinguished dentist on this episode of The Dental Slang Podcast. Dr. Bill Dickerson has quite the resume - he’s the founder and CEO of the Las Vegas Institute of Advanced Dental Studies, he’s a published author (more than just dental books too!), and he was also one of Jodi’s favorite professors while she studied at Baylor.
But we aren’t just talking about classroom studies today. Dr. Bill is here to discuss what he’s been focusing on for the past twenty years: transforming the dental industry.
Like many of us dentists, Dr. Bill was burnt out on the traditional approach to dental care. The stuffy offices, the lagging technology, even the lack of physiological-based treatments really took a toll on what used to be his passion. He sought out help to get his passion back, and he’s sharing with us how his mentors helped change his attitude and break him out of that disenchanted rut.
Sometimes, people get stuck in a routine so long that the idea of changing seems preposterous. It can be a challenge to even go looking for a new perspective. We seem to think that dental school is the end of our education, but there’s so much more out there than we ever knew. The world of continuing education is alive and well in dentistry, and Dr. Bill is sharing some advice for newbies - and seasoned dentists - who are looking for a different kind of dental education.
The reality for dentists like us is that our careers go far beyond what they’re teaching us in dental school. According to Dr. Bill, today’s dental schools are decades behind where they should be. The slang he uses to describe it is “intellectual inbreeding” and he explains what that means - and how it’s influencing our industry - in this episode. It’s what ultimately inspired him to found LVI, an education institute that acts as a live laboratory for dentists, complete with real patients and patient discussion groups. If you’re interested in learning more about LVI, then this podcast is for you!
In fact, this podcast is for anyone - dentist or not - who’s ever felt the flame of their passion flicker. If you learn anything from Dr. Bill and his slang in today’s episode, it will be how to truly define and measure your success. We all want to find our passion and our purpose in this life, and Dr. Bill has some truly amazing advice for any one of us looking for an optimistic perspective on our professional, emotional, and mental growth.
In This Episode You Will Learn:
Why Dr. Bill decided to pursue dentistry 2:40 Wise words every new dentist needs to hear before starting their own practice 6:26 The slang Dr. Bill uses to describe today’s dental schools 9:22 What kinds of software and equipment are used with CBCT Imaging 12:42 Why 67% of dentists have lost their passion (and how to get it back) 19:27 The most exciting thing going on in Dr. Bill’s career right now 22:00 How to get in touch with Dr. Bill and the team at LVI 28:50 Some Questions We Discuss:
Who mentored our favorite mentor? 4:26 Do you see a decline in the clinical abilities of modern dental students? 8:20 What kind of courses are offered at LVI? 10:13 Why do we call the mouth “the gateway to the body”? 15:00 What inspired Dr. Bill to finally write a book that WASN’T about dentistry? 16:54 What slang is Dr. Bill using for his patients and his colleagues? 25:05 What is a “front desk-less” dental office? 26:28 Resources:
Visit our website: www.DentalSlang.com Connect with us on Facebook: Dental Slang Read Dr. Bill’s book: Successful Happiness Learn more about LVI: Last Vegas Institute for Advanced Dental Studies Learn more about Dr. Bill’s mentor: Dr. Omer Reed
Dr Christopher Phelps is one of the smartest people I know in dentistry. So if he is pumping out material thats free to listen to, obviously we should be taking advantage!!!!! So good, people!