68 episodes

UX has a usability problem.

Chris and Carla are on hand to help you navigate through the jargon, user flows and mind maps so you can concentrate on designing great things for users.

**Disclaimer** The views on this podcast are ours and don’t represent the views of any former or current employers or clients.

Design Untangled | A UX & design podcast in plain Englis‪h‬ Chris Mears & Carla Lindarte

    • Design
    • 4.1 • 10 Ratings

UX has a usability problem.

Chris and Carla are on hand to help you navigate through the jargon, user flows and mind maps so you can concentrate on designing great things for users.

**Disclaimer** The views on this podcast are ours and don’t represent the views of any former or current employers or clients.

    S2E5: Jani Cortesini - How to run design sprints virtually

    S2E5: Jani Cortesini - How to run design sprints virtually

    We’ve partnered with ProtoPie, the future of interactive product design, to help you navigate through uncertainty and overcome the challenges today's unprecedented conditions have brought to the industry. Join us for Season 2 - Designing for a new level of uncertainty.

    Design Sprints have been around for quite some time. It is a process that has been created by Google and adopted by many. It allows businesses to get answers to strategic questions quickly, using design thinking methods and tools.

    The ZOO, Google's creative think tank for brands and agencies, has adopted and implemented Design Sprints as a way of helping brands quickly ideate, iterate, prototype and test creative ideas that then get implemented and launched.

    During lockdown and due to people not being able to get together in a workshop environment, Design Sprint Masters have had to utilise different tools and methods of facilitation, and have had to change the process to fit with the new reality.

    In this episode you’ll learn more about how they’re doing it at Google ZOO, what they’ve learnt in the process so far, what has worked and hasn’t worked as well as tips to make your remote sprints successful.

    About our guest
    Jani runs Design Sprints to help brands and agency partners solve business problems through user insight, Google Technology (from Machine Learning and Voice Interfaces to YouTube Content and Data Driven Creative) and rapid prototyping.

    What you’ll learn

    What problems do Design Sprints solve?

    What’s the best thing about Design Sprints?

    What are some of the challenges clients have implementing them?

    When shouldn’t you use a Design Sprint?

    What are the challenges in running Sprints remotely?

    What are some of the benefits of facilitating things remotely?

    What methods have had to change due to the pandemic?

    Are Design Sprints as effective when not done in person?

    How does prototyping work in a remote environment?

    How have Design Sprints evolved over time?


    Show notes

    About Google ZOO

    All about Design Sprints

    • 36 min
    S2E4: Anthony Baker - Using AI and machine learning to reduce uncertainty

    S2E4: Anthony Baker - Using AI and machine learning to reduce uncertainty

    We’ve partnered with ProtoPie, the future of interactive product design, to help you navigate through uncertainty and overcome the challenges today's unprecedented conditions have brought to the industry. Join us for Season 2 - Designing for a new level of uncertainty.

    Design and the technology used to implement it, have always been two sides of the same coin. How can these two disciplines come together and utilise new technological tools like artificial intelligence, language processing and machine learning to deliver better experiences? Can these technologies help Designers make more informed decisions and mitigate risk?

    Different cultures can also impact the challenges Designers and Technologists face. How is the Japanese digital landscape different to the UK and what opportunities does it bring for creativity?

    About our guest
    From Costa Rica in South America to Japan, Anthony Baker has a very interesting and international trajectory. Currently, he is Executive Technology Director at R/GA. He was based in London and then moved to Japan, learnt the language and now manages teams and clients in the region.

    What you’ll learn

    How does the design and business culture differ in Japan and what are the challenges?

    How can you overcome a culture of consensus and lack of risk taking to push boundaries?

    How can technology and design work together to create digital experiences that meet user needs?

    How can you get clients and stakeholders involved in prototyping?

    How can artificial intelligence and machine learning enhance the experiences we can build for customers?

    How does technology allow you to make better design decisions?

    Should design and user needs drive the technology we use or vice versa?

    What changes have there been around the digitisation of internal platforms in Japan to help ways of working during the pandemic?


    Show notes

    Disrupting Japan podcast

    The Happiness Lab

    • 27 min
    S2E3: Eduardo Sonnino - How to design tactile hardware experiences remotely

    S2E3: Eduardo Sonnino - How to design tactile hardware experiences remotely

    We’ve partnered with ProtoPie, the future of interactive product design, to help you navigate through uncertainty and overcome the challenges today's unprecedented conditions have brought to the industry. Join us for Season 2 - Designing for a new level of uncertainty.

    If you are a digital designer you may be used to designing experiences for existing hardware your customers may use, such as a smartphone or tablet.

    But how do you approach designing for an entirely new device?

    How do you ensure both new hardware and the software on it meet customer needs and work together as a seamless experience? And how do you test this experience that’s been designed in the hands of real customers in the middle of a global pandemic?

    About our guest
    Eduardo is a Senior Product Designer at Microsoft and was most recently involved in the development of the new Surface Duo and had to come up with different ways to respond to new customer needs due to the Coronavirus pandemic.

    The Surface team sits at the interjection between software and hardware and involves both hardware and software engineers and designers. Eduardo talks to us about how these disciplines come together to create unified experiences for customers.

    What you’ll learn

    How do hardware and software come together to form new experiences?

    How do you prototype experiences that involve hardware and software elements?

    What techniques can you use to test both hardware and software when there is limited access to users for usability testing given the Covid-19 restrictions?

    What teams and skill sets do you need to create these combined experiences?

    What challenges are there in testing hardware with customers during a pandemic and what research approaches can you use?

    How have customer needs around personal technology and home tech changed as a result of the increased time we are spending at home?

    How does a hardware and software team come together to make design decisions around the hardware itself?

    What things can you learn from users only when a product is post-release?

    How do you test for human factors such as neurology or ergonomics during the design process?


    Show notes

    Finish: Give yourself the gift of done - John Acuff

    • 35 min
    S2E2: Kieron Leppard - Is Design Thinking still the answer?

    S2E2: Kieron Leppard - Is Design Thinking still the answer?

    We’ve partnered with ProtoPie, the future of interactive product design, to help you navigate through uncertainty and overcome the challenges today's unprecedented conditions have brought to the industry. Join us for Season 2 - Designing for a new level of uncertainty.

    Design Thinking has been used for many years as a framework to solve all kinds of problems. Is this methodology still valid, when customers, organisations and the society are facing a completely new and unprecedented set of conditions?

    Kieron Leppard shares his experience working with different clients during the pandemic, talks about the challenges they’re facing and gives his point of view on Design Thinking and how designers can help make change rather than just being part of it.

    He also highlights the accelerated importance of "Society Centered Design” and how this should be part of everything designers and organisations are delivering during this time. Kieron believes Design Thinking is still the right methodology to deliver value, but he encourages Designers to focus on real solutions rather than just deliverables.

    Speculative design processes and constant prototyping and testing are some of the techniques that Kieron thinks Designers should keep utilising in order to respond to this new level of uncertainty.

    About our guest
    Kieron is the Vice President Experience Design at HUGE. Apart from juggling family during two lockdowns in the UK, Kieron has also been helping his clients respond quickly to their digital needs.

    Kieron is an Interaction Designer at heart.This means he designs how people interact with brands, products, services and experiences to get something done. How they look, how they behave, how they feel. He is always. He always gives a fresh perspective on design and provides tangible and practical advice.

    What you’ll learn

    How has Covid-19 impacted what businesses are asking from designers

    How can designers help clients navigate this new level of uncertainty

    What can designers do to help companies unlock existing value rather than looking for new products or services

    What is society centered design and how do you apply it

    How can designers help with change and not just to be part of it

    Is our responsibility as designers to help define the new normal


    Show notes

    Rethinking Design Thinking

    Design will grow up

    Society Centered Design 

    • 32 min
    S2E1: Abbie Walsh - How diversity and design can be a catalyst for change

    S2E1: Abbie Walsh - How diversity and design can be a catalyst for change

    We’ve partnered with ProtoPie, the future of interactive product design, to help you navigate through uncertainty and overcome the challenges today's unprecedented conditions have brought to the industry. Join us for Season 2 - Designing for a new level of uncertainty.

    How can diversity in the design process help organisation future proof products and services in this unpredictable world we live in? Abbie Walsh talks about her diversity journey and how she’s helped organisations identify and overcome the biggest barriers to create an inclusive working culture using service design as a methodology.

    Abbie talks about her experience as a gay woman in the design industry and how she overcame difficult challenges during her personal and professional life. She discusses the importance of creating spaces in organisations for people from minorities to have a voice and talks about the power of having diversity in design teams.

    She also talks about a service design methodology called Living Business. A practical way to identify organisational blockers for change and a process to become truly flexible in these uncertain times.

    About our guest
    We talk with Abbie Walsh, Chief Design Officer at Accenture Interactive (former Fjord) and recently recognised as one of the women who have shaped the Digital Industry in the UK by The Drum.

    Abbie has a strong voice for diversity within the industry, which she believes is a good step towards tackling unconscious bias in design. Before joining Accenture, she was at the BBC where she worked on the BBC iPlayer.

    What you’ll learn

    How can diversity be a tool to help designers and organisations to face what Covid-19 has brought to the world?

    What are the common problems organisations have about diversity and inclusion and how can service design help?

    What benefits does diversity bring in the design process?

    What is unconscious bias and how does it affect the design process?

    How can organisations become flexible enough to be able to respond to fast changes and challenges?

    How can companies keep being a people oriented organisation in the middle of a pandemic?


    Show notes

    25 From 25: women who have shaped the digital industry

    Living Business: Rewiring your organization to unlock your people’s potential

    • 37 min
    DU062 - Starting a branding agency during COVID - Andy Lester Interview

    DU062 - Starting a branding agency during COVID - Andy Lester Interview

    A global pandemic is not the time many would think about setting up a new branding business, but our guest today has done just that.

    We speak to Andy Lester, founder and Creative Director at Childish Design about setting up his branding agency during COVID-19 and talk about what exactly a Brand Designer is.

    A Brand Designer is critical in bringing brands to life and creating their identity. They help brands define how to talk to their customers and position themselves based on their values. But how are they different to Visual Designers or Copywriters?

    We discuss:


    Packaging design
    Teaching the next generation of Designers
    Setting up an agency during COVID-19
    How brands are thinking about sustainability

    • 34 min

Customer Reviews

4.1 out of 5
10 Ratings

10 Ratings

JoshCrist ,

Entertaining, insightful and actionable! 🔥

Whether you’re well established as someone who can translate creative energy into the impact you want to have on the world through design, or just getting started - this is a must-listen podcast for you! Chris and Carla do an incredible job leading conversations that cover a huge breadth of topics related to the ins and outs of building a thriving career and life you can be proud of as a designer - from leaders who’ve actually walked the path. Highly recommend listening and subscribing!

~gadgeteer~ ,

Really informative

I love the podcast and the slack Chanel.

nosoydelnorte ,

UX jargon translate

As an aspiring UX designer I find this podcast, so incredibly useful as I am sifting through the bazillion blogs, courses and books, trying to make sense of the UX speak and jargon. The podcast is lead by two lovely hosts, who have a friendly rapport with each other, which is delightful to listen to, and a knack for selecting interesting guests, who help to shed some light on how UX works IRL. Besides that, the podcast provides an interactive element in the form of uxmentor.me Slack channel, where you can suggest questions about upcoming topics. Looking forward to future episodes, keep it coming, guys! 😊⭐️

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