FORVIS Unknown

Why does UCX matter? How do we measure Net Promoter Score? What’s changed over the years when it comes to providing client service? In this episode, Partner Makayla Matheson and Chief Marketing Officer Greg Cole talk about all things UCX, including plans for helping us all raise the bar even higher.

We’ve all become accustomed to change but that doesn’t mean it’s easy to navigate. On this episode we speak with our Chief Change Officer, Jeff Outten, about the firm’s intentional approach to change methodology and how we can all champion change in our roles.

In this episode, we speak with Mike Wolfe, our Chief Risk Officer, about Leading With Integrity. We discuss the "healthy tension" between managing risk and cultivating innovation, how our individual choices shape the firm as a whole, and what Albus Dumbledore has to say about ethical choices.

Join us as we speak with Key Award winner Casey Potts to talk about Operating As ONE FORVIS, and what it was like to be surprised with winning this prestigious firmwide honor. Casey is a senior managing consultant with the our deal advisory practice focused on serving M&A clients, based in Atlanta.

This episode features an audio excerpt from the FORVIS Day celebration call for our all-virtual employees. Partners Melissa Pozniak and John Chennoor reflect on a few of the themes from the Unmatched Client Experience book that really resonate with them.

On this episode, we speak with Key Award winner Ling Zhang about what the award means to her and about Being Builders. She talks about building up others and about how she approaches building her own career. Ling is a newly elected partner and is the market industry leader for the firm's Technology and Services Practice in the metro D.C. area.