31 min

Differentiate With Experience & Keep Customers Coming Back #LocalBites

    • Entrepreneurship

On today’s episode we’re welcoming Pete Smith, the owner of Matter More Coffee Shop in
Hampstead, NC. Pete opened his coffee shop three days before a pandemic shut down the
world, and he’s here to tell us how he rolled with the punches and built trust with his team and
the community.

To learn more about Pete’s speaking engagements, look on his website at smithimpact.com,
and check out Matter More Coffee on Instagram, @mattermorecoffee

[00:00] Show intro
[00:32] Welcome to Pete!
[00:44] Pete’s career background
[02:47] A pandemic two days after a grand opening
[03:54] Why focus on work from home people?
[06:14] How community is using the space now
[08:12] Customer retention
[10:18] How does employee retention affect Matter More Coffee
[12:46] Building trust within the team
[16:18] What is it like running a family business?
[18:55] The focus of Pete’s presentations
[20:32] Bringing mindset to the coffee shop
[22:23] The lending library and other community investments
[28:15] Advice for an aspiring coffee shop owner
[30:21] Wrap up and Pete’s socials

On today’s episode we’re welcoming Pete Smith, the owner of Matter More Coffee Shop in
Hampstead, NC. Pete opened his coffee shop three days before a pandemic shut down the
world, and he’s here to tell us how he rolled with the punches and built trust with his team and
the community.

To learn more about Pete’s speaking engagements, look on his website at smithimpact.com,
and check out Matter More Coffee on Instagram, @mattermorecoffee

[00:00] Show intro
[00:32] Welcome to Pete!
[00:44] Pete’s career background
[02:47] A pandemic two days after a grand opening
[03:54] Why focus on work from home people?
[06:14] How community is using the space now
[08:12] Customer retention
[10:18] How does employee retention affect Matter More Coffee
[12:46] Building trust within the team
[16:18] What is it like running a family business?
[18:55] The focus of Pete’s presentations
[20:32] Bringing mindset to the coffee shop
[22:23] The lending library and other community investments
[28:15] Advice for an aspiring coffee shop owner
[30:21] Wrap up and Pete’s socials

31 min