Difficult Happens; Effective Communication for Bosses Lara Currie

“Uncertainty creates fear, fear create anger” -- Lara Currie
Out of control Karen’s are the poster people for the rise in bad behavior.
Uncertainty causes fear, and fear causes anger. All too often that anger is vented in the wrong venue. Customers rage at service workers, policies trigger push back, and those who want things to ‘go back to normal’ (whatever that is) are walking around in a heightened emotional state that your staff has to deal with.
In today’s episode, what ONE THING you can do to tame those unruly clients and diffuse the anger that your clients are expressing
Why people are more disrespectful Is incivility on the rise? How do you show empathy when they are a jerk What key phrases will work to calm a tense situation Work with Lara:
 Got a Question? Comment? Email help@difficulthappens.com
Corporate Training
Difficult Happens by Lara Currie
Difficulthappens.com/workwithme/ 
 
Apply for an On-air Coaching Call!
Complimentary Breakthrough Consultation
 
Resources:
10 TIPS for Dealing with Difficult People
Series on Manipulation
Series on Assessments
Series on Conflict Personality-Types
 
© Lara Currie 2021
Show Intro music by Scott Holmes Music
Listen for free on the go with any one of these players for both Android & iPhone

We spend a lot of time with the people we work with. Whether in person or online friendships form, and leadership often tries to encourage a sense of camaraderie with staff.
Without knowing it, this can create strife between coworkers without meaning to.
When does camaraderie become toxic? With a nod to systems theory, we can learn how and why what is intended as 'team building' may, in fact, grow animosity. 
Work with Lara:
Got a Question? Comment? Email help@difficulthappens.com
Corporate Training
Difficult Happens by Lara Currie
Difficulthappens.com/workwithme/ 
 
Apply for an On-air Coaching Call!
Complimentary Breakthrough Consultation
 
Resources:
10 TIPS for Dealing with Difficult People
Series on Manipulation
Series on Assessments
Series on Conflict Personality-Types
 
© Lara Currie 2021
Show Intro music by Scott Holmes Music
Listen for free on the go with any one of these players for both Android & iPhone

Do you ever wonder how a workplace turns toxic?
It doesn’t happen all at once, and it doesn’t happen in a vacuum. Like a pot that slowly boils there are a lot of steps along the way where you can stop the chain reaction of events before the workplace turns toxic.
When blame, exaggeration, and generalizations are used in a conflict communication gets lost. Generalizing is another way to label and dismiss a person or a topic.
Exaggeration inflames what may otherwise be no big deal, into a conflict. 
When identifying errors turns into a blame game, that is where the conversation ends.
Tune in and discover what to be on the lookout for to make sure that your workplace doesn't slide down the slippery slope and wind up TOXIC.
What you’ll hear on today’s episode:

Its by inches we travel miles What to be on the lookout for How to address minor issues before they become major Intergenerational communication Toxic workplaces Where it all starts How coworkers make it worse Join the Difficult Happens Facebook group  “Community Happens Group”
Work with Lara:
Got a Question? Comment? Email help@difficulthappens.com
Corporate Training
Difficult Happens by Lara Currie
Difficulthappens.com/workwithme/ 
Apply for an On-air Coaching Call!
Complimentary Breakthrough Consultation
 
Resources:
10 TIPS for Dealing with Difficult People
Series on Manipulation
Series on Assessments
Series on Conflict Personality-Types
 
© Lara Currie 2021
Show Intro music by Scott Holmes Music
Listen for free on the go with any one of these players for both Android & iPhone

On top of everything else that you have had to deal with this past year, now loneliness is on the rise, and the impact of loneliness on you and the work you do is impactful.
Douglas Nemecek, MD, chief medical officer for behavioral health at Cigna says that the impact of loneliness on your health is equivalent to smoking 15 cigarettes a day and is possibly worse than obesity and that isolated people risk having a significantly shorter life span. 
I don’t think it's any surprise that any stress on your emotions impacts you physically, as the saying goes, your body keeps the score of your emotions. 
Contact with others is not connection, while you may interact with a lot of people, that doesn’t necessarily mean that you are connecting with them. On today's episode, signs of loneliness, what to watch out for, and what to do about it.
What you’ll hear on today’s episode:

Signs of loneliness that you might not be aware of Mask emotions and their purpose What to watch out for What the heck is going on What next? Healthy alternatives What you need to combat loneliness Join the Difficult Happens Facebook group  “Community Happens Group”
Work with Lara: 
Got a Question? Comment? Email help@difficulthappens.com
Corporate Training
Difficult Happens by Lara Currie
Difficulthappens.com/workwithme/ 
 
Apply for an On-air Coaching Call!
Complimentary Breakthrough Consultation
Resources:
10 TIPS for Dealing with Difficult People
Series on Manipulation
Series on Assessments
Series on Conflict Personality-Types
 
© Lara Currie 2021
Show Intro music by Scott Holmes Music
Listen for free on the go with any one of these players for both Android & iPhone

Our best self makes all the plans but she doesn't always show up to implement them
The world is full of information, a plethora of knowledge is just a Bing search away, psych, we all use google. Yet with all this information at our fingertips, we can know a thing, understand it, but when it comes to implementing, it’s not as simple, we can have a hard time putting that information, that knowledge into practice. 
So what do you need to make sure that you, and your team, walk the walk, and get implementing?
 
What you’ll hear on today’s episode:

What sinks a team Learning vs knowing What three things you need before you implement The $325 billion dollar business getting in your way? Join the Difficult Happens Facebook group  “Community Happens Group”
Work with Lara:
Got a Question? Comment? Email help@difficulthappens.com
Corporate Training
Difficult Happens by Lara Currie
Difficulthappens.com/workwithme/ 
Apply for an On-air Coaching Call!
Complimentary Breakthrough Consultation
 
Resources:
10 TIPS for Dealing with Difficult People
Series on Manipulation
Series on Assessments
Series on Conflict Personality-Types
© Lara Currie 2021
Show Intro music by Scott Holmes Music
Listen for free on the go with any one of these players for both Android & iPhone

This is a juicy episode filled with the way’s that you can use stories in your everyday work life, from the boardroom to the stage. Carol and I talk about everything from our personal struggles and successes to the DNA of the feminine, from speaker hijackers to why Emma should stop watching Law and Order SVU.
Carol tells us how she uses the three-act story structure and the Hero’s journey when working with clients. There are lots of free giveaways on dealing with conflict and a strategic speaking guide. 
What you’ll hear in this podcast:
Stories help us see ourselves in others experiences Stories help us ‘rewrite history’ so that we can see a better way We don’t know how our personal story can impact others and the work that we do Throughout history it was dangerous for Women to speak their truth How recognizing patterns can help your storytelling Do an after-action review post speaking engagement, guest podcast episode, board meeting etc. Practice and repeat you message as often as possible to become more comfortable Visualize your environment Use skills practice and reflection to become a better speaker Resources:
10 TIPS for Dealing with Difficult People
Series on Manipulation
Series on Assessments
Series on Conflict Personality-Types
Work with Lara:
Got a Question? Comment? Email help@difficulthappens.com
Corporate Training
Difficult Happens by Lara Currie
Difficulthappens.com/workwithme/
© Lara Currie 2021
Show Intro music by Scott Holmes Music
Listen for free on the go with any one of these players for both Android & iPhone