No one said running a business was easy. Let Digital Hospitality be your guide. This podcast helps business owners develop a mobile-first Internet strategy by sharing stories of innovative brands and personalities who are outranking the competition in search results.
The Digital Hospitality series features in-depth — and uncensored — conversations with digital entrepreneurs, media personalities, online celebrities, and much more.
Shawn Walchef is the host of Digital Hospitality and owner of the Cali BBQ restaurant and sports bar in Spring Valley, near San Diego.
Follow along across multiple online platforms: podcast players, social media, and on www.CaliBBQ.Media. Subscribe online wherever you enjoy digital content.
Blossom Where You Are Planted | Courtside at Barnes Tennis Center – Part 1 | DH056
Youth Tennis San Diego CEO Ryan Redondo and his team aren’t just teaching tennis, they are changing lives.
Ryan Redondo was a guest on Digital Hospitality, where we sat courtside on a beautiful San Diego fall day at the Barnes Tennis Center to talk about the future of tennis, his life and career, and how technology is being adopted in traditionally offline businesses and organizations like at Youth Tennis San Diego.
“We provide tennis, education, and all the physical, mental and holistic things that kids need but don’t get,” said Ryan Redondo. “We provide that to kids in the city and hopefully some of them come back to the Barnes Tennis Center.”
Understanding the highs of success and lows of burnout, Ryan Redondo is able to share his lessons to all levels. The best lesson? A quote from his college coach at San Diego State, John Nelson.
“Blossom where you’re planted,” recites Ryan Redondo.
“I took that every step of the way and it changed my career. I feel like I’m here today because of that.”
Being present, and blossoming each place he was at, has made Ryan a man that continues to grow and also helps others grow.
Youth Tennis San Diego is a 501(c)(3) nonprofit organization with a mission to "promote the educational, physical, and social development of all youth through organized tennis and educational activities." Their programs encourage youth participation, personal integrity, leadership, and competitive spirit in a friendly environment that builds responsible citizens.
Youth Tennis San Diego owns and operates the George E. Barnes Family Junior Tennis Center.
The annual Youth Tennis San Diego Win the Match Gala had to be held virtually in 2020 because of the pandemic. It's one of many ways the nonprofit is adapting to a digital reality. #winthematch2020
Learn more about the Win the Match 2020 Virtual Gala and Bid on the Auction Items at https://one.bidpal.net/winthematch2020/
Make sure to check out the next episode of Digital Hospitality for Part 2 of our visit with Ryan Redondo.
He leads us on a tour inside the Barnes Tennis Center to talk about what it's like running the organization in such a unique time as 2020 during the coronavirus pandemic.
Read a feature article about Ryan Redondo and his vision for Youth Tennis San Diego and the Barnes Tennis Center written by Cali BBQ Media writer Ian Stonebrook at https://calibbq.media/blog/bringing-tennis-online-to-help-others-grow-youth-tennis-san-diego/
Donate to Support Youth Tennis San Diego
Managing Your Digital Doorways | Avi Goren (Marqii) | DH093
There's a lot of ways to find your business online. Sometimes it feels like there's too many digital doorways, right?
Our Digital Hospitality Podcast guest, Marqii CEO Avi Goren, wants to help businesses be everywhere at once online. He co-founded the hospitality technology company to help create digital operational efficiencies for restaurateurs.
Managing dozens of digital touch points is a major pain point for restaurants and other operations that regularly deal with online ordering and reviews.
Each online place a guest can interact with — and order from — your business is a doorway to your brand.
For a hospitality business this is a pain point in need of a solution.
What do you do when the Internet has created so many different entrances to your business, with each requiring regular maintenance and care? Enter Marqii.
Marqii promises "menu management made easy." That means:
* Instant updates.
* Accurate information.
* Time saved.
Marqii at Cali BBQ:
Marqii was founded in 2016. Its headquarters are in the Greater New York Area.
The Marqii Base service costs $74.99 per location. It gives the ability to update menus and location data on more than 75 different listings from one simple dashboard.
That way when people are searching for your “food near me” on Google they are finding up-to-date, accurate information about your business.
Now that we subscribe to Marqii’s Professional service ($119.99/month) our staff can quickly and easily update all of our published location information, and also has the power to monitor and respond to online feedback on Yelp and other review websites.
That’s an important feature for us at Cali BBQ because engaging with our customers and responding to their concerns and compliments is a core pillar of our business.
Most of the reviews Cali BBQ receives online are made on three places: Yelp, Facebook, and Google. Marqii combines the flow of reviews from all three of those websites into one place which our staff can use to respond to and monitor feedback.
When your hours change or you have 86’ed a menu item you want to make sure all the places your guests can buy from you online are correct. And when someone has a legitimate gripe, you want to be able to listen and respond to it as soon as possible.
Learn More About Marqii:
Schedule a Marqii demo at https://www.marqii.com/demo/
Follow Marqii on social media: @getmarqii
Email Marqii: firstname.lastname@example.org
Digital Operations Efficiency With Tech:
Marqii's tech promises to lead to an increase in efficiency with your digital operations.
That's what we've seen at our restaurant Cali BBQ since we've implemented Marqii into our tech stack.
Before we started using a menu management system, our restaurant managers used to have to log into many dozens of websites, taking many hours of tedious work,
When Comedy Meats Barbecue | Dave Williamson (America, Meat Dave Comedy + BBQ Tour) | DH092
America, Meat Dave!
Dave Williamson is a man of many titles.
Both a pitmaster and a podcaster, the personality known for his eclectic Meat Dave podcast is well seasoned when it comes to taking the heat and getting grilled.
That is because our Digital Hospitality podcast guest Dave Williamson is also a traveling standup comedian.
Dave Williamson is performing comedy at BBQ restaurants across the US — including here at Cali BBQ in Spring Valley — for his 2021 America, Meat Dave Comedy + BBQ Tour (Sponsored by Bear Mountain BBQ Woods). Tickets cost $15 advance online, $20 at the door (unless it sells out). Food and drinks are separate.
GET TICKETS ONLINE for the America, Meat Dave Comedy x BBQ Tour stop at Cali BBQ in Spring Valley. The show will take place on Thursday, May 6 at 7 pm.
The comedy performances will be a traditional stand-up show followed by an audience Q&A with pitmaster and podcaster Dave Williamson and the host from that venue. You'll also be able to chow down on some great barbecue.
Comedy and Barbecue:
“I loved making people laugh and making them happy,” reflects Dave Williamson on the Digital Hospitality podcast about his natural pathway to stand up comedy. Follow him on social media for updates @davewcomedy
The man of many hats and interests found his passion for performing during his days working as a salesman.
“I have very positive comedy. It's usually highlighting the absurdity of being a parent, but not bitching about being a parent and that was totally unintentional. It's just my point of view in life in general.”
Dave’s good attitude and diverse interests have taken him around the country, sampling the best barbecue the world has to offer while entertaining audiences through his one-man storytelling on stage and his podcast conversations in between.
Those conversations on his podcast have ranged from chefs that count Oprah and Barack Obama as clients to the hip-hop pioneers with a passion for the pit. The latter proves Warren G, an OG in the rap game who loves to grill.
“I'm a big fan,” Dave notes on his podcast guest Warren G. So, when I found out he was a big barbecue head, I was like, ‘Oh, me and Warren are going to be best friends!’”
As a comedian, Dave knows all good jokes contain truth. As a podcaster, he knows getting good guests is a balanced recipe of persistence mixed with a touch digital hospitality.
“I sent out some media requests and I couldn't contact anyone to make it happen,” recalls Dave on his quest to book the G-Funk legend. “I even called in favors to some industry people and couldn't make it happen. Then I saw him posting on his social media that he was going to have a contest during the pandemic, a barbecue cookoff. So, 'If I can't get him to come to me, I'll go to him.’”
Taking matters into his own hands by keeping up with Warren G on social, Dave entered the LBC rapper’s BBQ contest and as expecte...
Legends Don’t WANT To Be Great — They MUST Be Great | Jim Trotter (NFL Media) | DH091
While Jim Trotter is too humble to call himself great, his resume proves he truly is that.
From reading Sports Illustrated as a kid to writing for Sports Illustrated as an adult, Jim Trotter’s ascent as a journalist mirrors the lessons he learned as a young athlete.
“I always say, great players don't want to be great,” starts Jim Trotter (NFL Media) on his return to the Digital Hospitality podcast in April 2021. “They need to be great.”
Watch the full Digital Hospitality interview with Jim Trotter on our Cali BBQ YouTube channel: https://youtu.be/pG6Ngv-Dr2c
Jim Trotter's Career:
Working for the likes of the NFL Network, penning Junior Seau’s biography and interviewing the likes of Steph Curry, Jerry Jones and other living legends, Jim Trotter’s career stats could put him in the sports journalism hall of fame. However, it all started like a prospect grinding in AAA ball.
“I started my career in Muskegon, Michigan, which I had never heard of when I took the job,” recalls Jim Trotter. “I had never even been to the state of Michigan when I took the job.”
Writing for a small newspaper in the Midwest, Trotter had the space to learn the game, make mistakes and find his voice. In the late ‘80s, Trotter would find feedback from his peers and understand his audience via letters to the editor.
Over the course of the 1990s and 2000s, the journalism industry changed drastically. Fast forward 20 years into his career and now having risen to ranks of writing for Sports Illustrated, the landscape of journalism was going digital and never looking back.
“Then, this would have been 2008 or 2009, I went out to New York for a staff meeting at Sports Illustrated,” Jim shares. “They bring in the marketing and promotion team and they start talking about wanting us to do more social media. In particular, they wanted us to get on Twitter. I'm not a big self-promotion guy so initially I was not interested in being on Twitter. I really didn't know much about Twitter at that time, that tells you how ignorant I was to social media.”
As the story unfolds, Jim’s humility and dedication to the grind reveals a major reason he’s been so successful in his field.
Furthermore, another key ingredient proves his ability to adapt.
“The business is changing, the industry is changing,” Jim realized in that meeting. “I can either change with it and continue to progress or I can be a dinosaur and say, ‘Nope, I'm doing it the way I've always done it’ and sort of be left behind. I decided to get on Twitter.”
11 or so years into using Twitter, @JimTrotter_NFL has now amassed over 132K followers. He does not post to boast, staying true to himself and using the tool as a way to connect with his audience and remain on the pulse of the conversation.
“For me, social media was just a way to keep up with the times and to stay relevant,” notes Jim Trotter.
“When I came out of college in 1986, there was no Internet. Cell phones were as big as a phone book. The only feedback we could get was people writing into the newspaper. I don't do this for followers. I get the whole game of being an influencer, but I always say just be authentic and be yourself. And for me, I try to be respectful of the audience.”
With an abundance of followers both individually and through his work for the NFL Network, Jim possesses a trusted and unique voice to discuss matters or sport and social issues to an engaged base.
In his 30 plus years in the business,
The Art of Disruption for the Serial Entrepreneur | John Royce Lynch (PCMA Private Client Lending) | DH090
John Royce Lynch, CEO of PCMA Private Client Lending, is not just a serial entrepreneur, but a case study for success.
But how do you become a serial entrepreneur? Is it by birth, by circumstance or by hunger?
“I come from very humble beginnings,” admits our guest John Royce Lynch on this episode of the Digital Hospitality podcast recorded from his office in Orange County.
“I think life is as a proclamation of what you make of it, your circumstances and your surroundings are not a byproduct of your forever.”
With one quote, John Royce Lynch has spoken to the opening questions with spirit and sharpness.
Here's what John Royce Lynch wrote about his life and business journey online:
"From very humble beginnings to running my own firms earning billions, this journey has given me a crystal-clear purpose, cause and belief: I work hard to inspire all to create the unexpected, so that unexpected becomes expected In my companies, innovative habits are sought, modern ways mastered, and zero complacency insisted on. To me, disruption lives in the roots of Exclusivity and Originality, not novelty. My appetence for helping others develop and grow is my true north and my ambition is beyond measure. This odyssey I call my life, complete with its flaws, has been well documented and shared – always will be. But above all, I’m driven to be a good father, husband and neighbor. Pretty unexpected huh?"
You can learn a lot if you listen to this in-depth conversation with John the "Disruptive Entrepreneur" on the Digital Hospitality podcast.
WATCH ON OUR CALI BBQ YOUTUBE CHANNEL:
Don't forget to always: Stay Curious, Get Involved, and Ask For Help. email@example.com
LEARN MORE | John Royce Lynch
* Why he created PCMA: https://www.mpamag.com/news/unintended-consequence-of-dodd-frank-has-left-a-1-trillion-gap-in-the-us-housing-market--ceo-246829.aspx
* Work/Life Balance: https://www.mpamag.com/poweroriginator/business-building/its-time-to-take-a-serious-look-at-your-worklife-balance-244102.aspx
What is PCMA Private Client Lending?
PCMA is the leading non-bank private client lending organization serving the needs of their mass affluent and high net worth clientele. They offer qualified individuals and institutions bespoke lending solutions across all major residential asset classes. PCMA is a diversified financial enterprise offering private client solutions through a direct to consumer and distributed retail business model. They strive to build trusting and enduring relationships by putting clients and professional partners at the center of what they do. PCMA headquarters are located in Orange County, California. (Bio from a class="yt-simple-endpoint style-scope yt-formatted-string" dir="auto" spellcheck="false" href="https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbkNoaFEwN2VFOVJSUjdhWUsxa2ZkVHpPN1dCQXxBQ3Jtc0tuQW8wQTM2eS1zQVE2YmI0X216WHBJbnQyMXFXX0FDT0tIQTNUNTJPLWRIb1MwUEMtdk1oai1rQmFZSHVWVWdSOFltR1R4a0NoRkRBZElvVkMyNC1ja1NyVmJra1ctdmp2YmIxeFpud0lNQkhCNjNrYw&q=https%3A%2F%2Fpcma.
Your Restaurant Sucks! | Donald Burns (The Restaurant Coach) | DH089
The Restaurant Coach Donald Burns wants to be a little voice in the back of your brain to remind you: "you can do it" — if you try.
Donald Burns (@therealrestaurantcoach) wants to help your restaurant not suck. The restaurant industry veteran, speaker, author, and coach, was a guest on our Digital Hospitality podcast where he discussed business coaching, mentorship, creating a good work culture, and more.
The Restaurant Coach Online | https://www.therestaurantcoach.com/
More Digital Hospitality Episodes | https://calibbq.media/podcast-episodes/
As author of "Your Restaurant Sucks!" and the follow-up "Your Restaurant Still Sucks", Donald Burns has helped inspire many restaurant owners in the art of not sucking at owning a business. His third book "Your Restaurant Culture Sucks" is next.
Those attention-grabbing titles almost didn't happen. Originally Donald dreamed up the less-exciting name for his book series: Restaurant Unleashed. His expert editor wisely guided Donald toward a better title for his first book, Your Restaurant Sucks.
The non-sucky name came to him while recalling a conversation he'd had with restaurant owner who went on a rant about how: "My cooks suck. My dishwasher sucks. my bartenders suck. My hostess sucks. My managers suck. My location sucks. My guests suck."
Donald Burns let him vent and finally sat back and responded, "You know, if your restaurant sucks, it's because you suck running it."
"And he was a big guy. I mean, I'm 6'3'' and he was bigger than me. Probably outweighed me by 50 pounds. He got all intense. He was getting up to get ready to come over to the table. I'm like, this is it. Just tighten up my jaw; he's going to punch me right here."
Then something important happened. Growth.
"He sat back in his chair, and I'll never forget, he let out a deep breath. He goes, "you know, you're right. This is all my fault." And I said, "Alright, let's get to work."
Guess what happened next? Donald said that exact same man who complained about everything sucking around him, did a year of coaching and now he has the highest profits he's ever made in his life.
People will send Donald Burns messages complaining about the titles of his books, but his response is the same as it was to the restaurant owner we mentioned before. "Listen, if you're upset about the title of a book, your restaurant might suck."
That's just what some business owners need to hear in order to grow and not suck.
Schedule a Call with The Restaurant Coach at: https://www.therestaurantcoach.com/schedule-your-call
The Restaurant Coach
While there are many people who are restaurants coaches, there's only one official "The Restaurant Coach." Donald Burns trademarked the name 2008 after he saw the registered TM was wide-open to register.
Even The Restaurant Coach himself has long had a business coach. Just like a therapist needs a therapist, even a coach needs a coach.
Donald Burns' mission is to help motivated independent restaurant owners find success in the hospitality industry without having to give up their life to the business.
"The foundation of any coaching program to me is culture," Donald Burns said on the Digital Hospitality podcast.
Real conversations and real value
Every time I listen to one of these episodes, I feel so refreshed. Not only is the content valuable but the authenticity, originality and just “down-to-earth” style of the host and guests makes this one of my favorite podcasts. I highly recommend! -@stinsonspeaks
Incredible host. Insane info
So many “entrepreneurs” talk big game and don’t have proof of concept.
Shawn isn’t that guy!
He has game and proven experience as an expert in the food and hospitality field.
His podcast brings tons of useful info and is a must from growing entrepreneurs and business owners.
The host is amazing. Great content.