10 episodes

Digital Hospitality is an interview podcast series that explores the ways successful people have harnessed the power of the Internet and social media. The show is hosted by Cali BBQ Media Founder Shawn P. Walchef.

Digital Hospitality Shawn P. Walchef

    • Business
    • 4.7 • 97 Ratings

Digital Hospitality is an interview podcast series that explores the ways successful people have harnessed the power of the Internet and social media. The show is hosted by Cali BBQ Media Founder Shawn P. Walchef.

    Increasing Efficiency with Machine Learning – Branden McRill of 5 Out

    Increasing Efficiency with Machine Learning – Branden McRill of 5 Out

    The Difference between Machine Learning (ML) and Artificial Intelligence (AI): According to Branden McRill, the difference between ML and AI is as simple as the comparison of forecasting and projection. One, ML, using data to assume what is likely to happen in the future.



    More Data Equals More Accuracy: As Branden McRill and 5 out continues to build their machine learning product, consumer information is of the utmost importance. Digital hospitality remains at the forefront because the more information gathered, the more accurate the machine's predictions will become.



    Why "5 Out" - With all companies, there is more to the branding than just the name. Branden McRill and 5 Out is no different. With a focus on forecasting up to 5 weeks out, the company's name is symbolic of increased efficiency.

    • 42 min
    Taking Technology to the Next Level - Scott Gillman of Dine Technology

    Taking Technology to the Next Level - Scott Gillman of Dine Technology

    Scott Gillman is the CEO of Dine Technology, Mascott Corporation, and partner with Restaurant365. Gillman and company has built and operated over 70 restaurants. With the increased implementation of technology, Gillman continues to push his partners to build products that become learning tools. During the Restaurant Transformation Tour, Gillman sat down with out Shawn Walchef and Restaurant365’s co-Founder Tony Smith to discuss the “this or that” ratio, doing the hard work, and helping technology serve as a learning tool.

















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    Interview Takeaways























     The “This to That” Ratio – According to Scott Gillman, people who typically start restaurants are not “financial people”. Now, with the increased implementation of technology it is important for owners to be cognizant of what is profitable, even it may carry a cost on the front end.You Can’t Eliminate the Hard Work – One question that Scott Gillman wish he had asked onstage at the Restaurant Transformation Tour is one that spoke to client frustration. Sometimes, though, even implementing systems like Restaurant365 doesn’t eliminate old fashion, tried and true hard work.Building a Learning Tool – Restaurant365 and Dine Technologies are wonderful pieces of technology. Scott Gillman understands a great product includes the ability to be a learning tool and not simply great programming.























    Cali BBQ MediaDigital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company. The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.➤ Restaurant Influencers — https://link.chtbl.com/RIpodcast➤ Business Coaching — https://forms.gle/cnQ3sefMcAxQXbKa6➤ Cali BBQ Content — a style="font-family: var( --e-global-typography-text-font-family ), Sans-serif;font-weight: var( --e-global-typography-text-font-weight )" href="https://content.calibbq.

    • 31 min
    Reinvesting In Your Family Business – Melvin and Davin Atallah of BBQ House OB

    Reinvesting In Your Family Business – Melvin and Davin Atallah of BBQ House OB

    Melvin Atallah and Davin Atallah of The BBQ House Bar & Grill (@bbqhouseob) in Ocean Beach, California are brothers who have worked hard to realize the dream that most children have at one point in their lives: to help their parents retire.



    Check out this Digital Hospitality podcast interview with the owners of BBQ House OB to learn about the importance of reinvesting in your business, practicing patience and consistency, and the benefits of a helpful restaurant partner like US Foods.



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    ★★★★★ 5/5

    Interview Takeaways:



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    Reinvesting is a Must – The BBQ House Bar & Grill is a San Diego-area staple and a family business that stretches back three decades. Melvin and Davin Atallah know that reinvesting and improving the business is mandatory for sustaining and expanding that community affinity.

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    US Food Partner Relationship – Davin and Melvin Atallah have relied heavily on classic word of mouth marketing for their business. In order to receive those raving reviews from patrons, they work with US Foods to help with everything from nutrition facts to consulting on any questions that may arise in regular restaurant operations.

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    The Recipe for Success Includes Patience and Consistency – Nobody relates to the difficulties of the restaurant business more than Melvin and Davin Atallah. Their family business has found sustained success through patience and consistently high standards



    The BBQ House Bar & Grill

    Melvin and Davin Atallah embody Digital Hospitality.

    Abdul, the Atallah family patriarch, started The BBQ House Bar & Grill in the San Diego area back in 1991. But his initial business partner wanted to sell the Ocean Beach barbecue restaurant when it struggled for five or so years.

    Abdul Atallah believed in the family BBQ business. Instead of closing the restaurant, he scraped together the money needed to buy his partner out and keep the doors open.

    Abdul bet on himself and it paid off. Just months after buying his partner out, The BBQ House would receive the break it needed when a local San Diego news segment known as The Unknown Eater visited the restaurant for a feature.

    The Atallah brothers began working in the restaurant in their early teens. The hands-on experience they gained has proven to be invaluable to running the business nowadays.

    Melvin and Davin work with the same tenacity that their father continues to embody in his alleged retirement. Like all hard workers, it’s hard to get Abdul to truly “retire.” The brothers, much like their father still is, are both at the restaurant regularly to ensure operations are running smoothly and orderly.

    “It’s always been owner-operated, hands-on events,” explains Davin of the family business approach. “The place is not going to run as smoothly as you want it unless you’re there. You know? You’re giving the love. You’re giving the authenticity of your product.”

    Restaurant partners like US Foods (a sponsor of this podcast episode) have helped take the business to the next level by providing help and assistance in so many ways.



    Love. Authenticity. Family. 

    Those are the classic pillars that have made The BBQ House Bar & Grill a landmark in Ocean Beach and help continue to push the brand forward as they increase their digital reach to grow their restaurant into the future.

    • 37 min
    What’s Your Next Stop After Tough Times? — Content Creator Juliet Hahn (@iamjuliethahn)

    What’s Your Next Stop After Tough Times? — Content Creator Juliet Hahn (@iamjuliethahn)

    Juliet Hahn has taken a winding road before reaching the destination of her Your Next Stop podcast. The undeniable factor in her success, however, is her persistence to keep going.







    Check out this Digital Hospitality podcast interview featuring Juliet Hahn to learn about hosting a podcast, pivoting through tough times, being fearless, and finding a purpose.



































    EPISODE TAKEAWAYS —







    * Listen to the Cues: Juliet Hahn is not one to sit around. Her current path as a dynamic podcaster began as an answer to why she was feeling unsettled in other endeavors. Her belief system led her down a path of passion and purpose that has turned out better than she could imagine.







    * It’s All About the Story: As a podcast host, Juliet Hahn has come to understand that the gold is not in the perception of a guest’s status. It is in the connection that any guest builds with the audience.







    * You Have the Time: Juliet Hahn is a busy wife, and mom of three. Yet, she still finds time to delve into her passion. For her, it is about maximizing the short windows of opportunity.































    Podcasting is a Passion Project







    As a former NFL wife, Juliet Hahn became part of a small group of people. The sisterhood she found gave her an inside tract to the wonderful stories the women of the NFL had to offer. That storytelling element was the jumping off point for Hahn’s career post-NFL.







    “I started podcasting as a passion project,” says Juliet Hahn of her beginnings on the Digital Hospitality podcast hosted by Shawn P. Walchef of Cali BBQ Media.







    She knew she wanted to do something to contribute to the home, and has never been one to sit around and watch things happen. She began to fill her time with volunteering in the schools her growing children attended. Ever the competitor, that was a short lived endeavor, and Hahn went into health and fitness coaching to capitalize on her background as a two-sport collegiate athlete. Though she loved it, something was missing.







    “There was a point that I felt like, okay, I’m a little unsettled. I’m not doing what I’m meant to be doing. I believe that we all have a path.”Juliet Hahn (@iamjuliethahn)







    Juliet Hahn started down that path by recording what she describes as “personal journal stories”. These are stories that she shared were based on the good, bad, and ugly of her everyday life. Documenting life as is set the fearless foundation that allowed her the space to walk in her purpose without the apprehension of other’s opinions.







    The podcast was initially aptly titled, Next Stop Crazy Town, which was merely a peek into her life with three kids, two dogs, and a busy life. The passion and belief that Hahn embodies gave her the gumption to pivot through the natural evolution of a life’s journey to end up where she is now.







    As the dynamic host of Your Next Stop and YNS Live, Hahn has accomplished quite a bit in a relatively short amount of time, including being named to the top 50 Moms in Podcasting list.. Her most proud deed, however, is amplifying the voice of those that are traveling their own journeys an...

    • 42 min
    Prioritizing People in the Restaurant Industry — James McGehee (DAVE’S HOT CHICKEN) and Morgan Harris (RESTAURANT365)

    Prioritizing People in the Restaurant Industry — James McGehee (DAVE’S HOT CHICKEN) and Morgan Harris (RESTAURANT365)

    James McGehee (Dave’s Hot Chicken) and Morgan Harris (Restaurant365) are true Digital Hospitality leaders.

    Both men have a full understanding of what it takes to grow a business while remaining true to the foundation of what allows such expansion in the first place.



    But in the fairly new, yet rapidly expanding, digital space, what exactly is the state of hospitality? How do companies of a large magnitude maintain a digitally hospitable capacity?

    On this episode of the Digital Hospitality podcast (sponsored by our friends at Restaurant365) and hosted by Shawn Walchef, Dave’s Hot Chicken CFO James McGehee provided a simple definition: “Delivering the expected experience at the right time”.



    WHAT DID YOU LEARN on this episode of the show? Let us know by leaving a comment! Email our Cali BBQ Media team to get in touch podcast@calibbq.media.

     



    EPISODE TAKEAWAYS —







    * K.I.S.S.E.S: The acronym KISSES stands for Keep It Simple, Sustainable, Efficient, and Scalable. This effectively describes the strategy for creating a perpetually positive customer experience at Dave’s Hot Chicken.

    * Extraordinary Over Convenience: James McGehee of Dave’s Hot Chicken understands that the best way to deliver consistently as a restaurant is to be the best version of your brand. As he puts it, “extraordinary food will always win”.

    * The People Are The Stars: An average of 4+ stars on Yelp is a gold standard of restaurant reviews. Morgan Harris of Restaurant365 knows that is not achievable without the help of the everyday workers involved









     

    Check out this interview to learn about effectively scaling a business, being extraordinary in your life, and the integral role of the unseen people at restaurants.



     

    PODCAST CHAPTERS:





    * [01:38] – Dave’s Hot Chicken Growth

    * [07:26] – Product Evolution

    * [09:54] – Pandemic Lessons for Restaurants

    * [13:52] – Being Extraordinary Matters

    * [16:28] – Hiring Top Talent



     

    Inspiring Restaurant Leaders:

    Cali BBQ Media founder and podcast host Shawn Walchef caught up with the two restaurant industry leaders at the Restaurant Transformation Tour stop in Hollywood, which Cali BBQ Media was at to document and also take part in the excitement.

    The sold out event was hosted by Restaurant365 and drew lots of talent from the restaurant and hospitality indust...

    • 20 min
    Secret Ingredient to Opening a Restaurant is Love — Irena Damianova of Balkan Bar and Grill

    Secret Ingredient to Opening a Restaurant is Love — Irena Damianova of Balkan Bar and Grill

    Irena Damianova learned the secret ingredient to opening a restaurant.

    When the Las Vegas restaurant owner decided to move from a successful real estate career and open Balkan Bar and Grill, she didn’t know what to expect. All she knew was that flexibility was paramount to her and the restaurant’s survival.



    Outside of the amazing Balkan region inspired menu, Damianova incorporates a secret ingredient into the welcoming restaurant experience. 

    “My daughter likes to say that the secret ingredient is love. People feel when you put what you put into it. They can feel it,” explains Balkan Bar and Grill owner Irena Damianova on the Digital Hospitality podcast, hosted by Shawn Walchef (and his special guest co-host Rositsa Walchef).



    WHAT DID YOU LEARN on this episode of the show? Let us know by leaving a comment! Email our Cali BBQ Media team to get in touch podcast@calibbq.media.

     



    EPISODE TAKEAWAYS —







    * Plan for Now: The COVID pandemic has caused a shift in many business strategies, including mindsets of owners and operators. The uncertainty of the times caused Irena Damianova to live in the moment more than be bogged down by long term forecasting. 

    * Dining Out is Cheaper than a Psychiatrist: Humans are social and not having that option for a while was difficult for some to get through. Irena Damianova believes that gathering around good food can help people get over those mental hurdles.

    * Love: The Secret Ingredient: Physical ingredients aside, Irena Damianova believes that the intangibles like love are what makes the food at The Balkan Grill special.









     



    Check out this interview to learn her leap into the hospitality industry and a unique approach to creating an enjoyable environment for restaurant guests.

    PODCAST CHAPTERS:



    [01:19] – Opening a Restaurant

    [04:35] – First Day Open Lessons

    [08:38] – Bulgarian Restaurant in Las Vegas

    [18:40] – Secret Ingredient to Business

    [22:22] – Worldly Family Cuisine

     

    Opening a Restaurant:

    When asked why she made the big decision to open a restaurant, Irena Damianova says. “I wish I had the answer, but I think it’s a part of the process of the discovery.”

    The discovery process included Irena searching for an entity that was pure and could avoid being completely infiltrated by the internet and technology. For her, that was Balkan Bar and Grill.

    Despite the world’s increasing dependency on technology, there remains an innate desire for community.

    • 26 min

Customer Reviews

4.7 out of 5
97 Ratings

97 Ratings

Jon Cheung ,

A Must Listen Podcast for Restauranteurs

Being at the forefront of the Digital Hospitality space for a while now, Shawn is able to share immense value for business owners in the hospitality space! I had the opportunity to jump on a quick call with him to discuss where I was stuck in my restaurant and he got right into a few actionable steps and helped me understand things at a deeper level. All class and service here, subscribed and ready to become a Digital Media Company, here’s to raising all tides and ships!

Single Tree BBQ ,

Hospitality at it finest!

The podcast absolutely awesome! What Shawn and his team are creating and doing each day is awesome. I’m a huge fan of what they have built and the amazing opportunities they provide for others to tell their stories.

Mr. Marty O'Brion ,

A fun and unique podcast, love BBQ!

Cali BBQ has been in my life for over 10 years. I’m such a fan of what Shawn and his team are doing I’ve asked them to discuss business success with my high school business class, his team has so much to offer! What a story that continues to grow! BBQ is Life!

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