Digital Talent Acquisition and Training

Nav and Jas discussed the importance of digital talent acquisition and training, emphasizing its benefits in reducing carbon footprint, increasing accessibility and inclusivity, and improving productivity. They also highlighted the need for companies to invest in people development on digital skills, equip employees with digital technologies like AI, and enable them to shift to new roles or perform their current roles more efficiently. The conversation also touched on the potential for automation, the importance of a knowledgeable workforce in improving customer interactions, and the need for testing and continuous improvement in digital experiences.