12 episodes

Discussing Stupid tackles ‘stupid’ in digital customer experience through tongue-in-cheek discussions and practical, real world examples. Hosted by Virgil Carroll, this podcast features discussions with industry pros while exploring the crazy things our consumers do and the bad practices we use. All wrapped up in some useful and sometimes sarcastic advice.

Discussing Stupid: Talking Digital Customer Experience Virgil Carroll

    • Business

Discussing Stupid tackles ‘stupid’ in digital customer experience through tongue-in-cheek discussions and practical, real world examples. Hosted by Virgil Carroll, this podcast features discussions with industry pros while exploring the crazy things our consumers do and the bad practices we use. All wrapped up in some useful and sometimes sarcastic advice.

    Episode 9: The Semantics of Search | Brett Matson, Funnelback

    Episode 9: The Semantics of Search | Brett Matson, Funnelback

    In this episode of the Discussing Stupid podcast your host Virgil Carroll has a conversation with Brett Matson, the Managing Director of Funnelback Search Technology, about search, semantic search, knowledge graphs, artificial intelligence in search, and the related leverages and pitfalls.

    • 46 min
    Episode 8: Consistent UX across multiple channels | Kanwal Khipple, 2toLEAD

    Episode 8: Consistent UX across multiple channels | Kanwal Khipple, 2toLEAD

    In this episode of the Discussing Stupid podcast, your host Virgil Carroll has a conversation with Kanwal Khipple about successful and consistent user experience (UX) across multiple channels.

    • 44 min
    Episode 7: What's Old is New Again | Chad Heinle & Joel Baglien, High Monkey

    Episode 7: What's Old is New Again | Chad Heinle & Joel Baglien, High Monkey

    Discussing trends of old that are revisiting us in today's digital strategies

    • 44 min
    Episode 6: Reducing friction in your digital content creation | Martin Michalik, Kentico

    Episode 6: Reducing friction in your digital content creation | Martin Michalik, Kentico

    Join Virgil Carroll and Martin Michalik as they tackle how content friction can disrupt your team's flow and discuss ways to reduce conflict and build a better content system

    • 43 min
    Episode 5: Making sense of diversity in digital messaging | Heather Newman, Creative Maven

    Episode 5: Making sense of diversity in digital messaging | Heather Newman, Creative Maven

    Join Virgil Carroll and Heather Newman as they explore the complex topic of diversity in messaging, poke fun at many of our predisposed ideas about how diversity in messaging works (its not just about your person count in images) and gives real world examples on the dos and donts we should all try to follow.

    • 51 min
    Episode 4: Creating inclusive digital experiences – getting your content contributors onboard | Doug Burgett, University of Illinois

    Episode 4: Creating inclusive digital experiences – getting your content contributors onboard | Doug Burgett, University of Illinois

    Today Virgil talks with Doug Burgett, Creative Director at the University of Illinois about the unique challenges and opportunities when tackling digital accessibility compliance with a lot of 'cooks in the kitchen' (i.e. content contributors)

    • 38 min

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