Doing the Customer Experience Right, with Stacy Sherman Secret Sauce 365

What You Will Learn: What is the difference between customer experience and customer service? What is customer journey mapping? How does the customer experience (CX) affect customer retention? How do you start best practices for the customer experience? How can a high-level customer experience be a game-changer for your business? About Stacy Sherman Stacy Sherman is an award-winning certified customer experience (CX) keynote speaker, author, podcaster, and founder of DoingCXRight®—a Heart & Science™ framework that accelerates customer loyalty, referrals, and revenue. 
Resources: Website: https://doingcxright.com/ YouTube: www.youtube.com/channel/UCQu4U9uRSUhPoQE-jTBYQ2A Linkedin: www.linkedin.com/in/stacysherman/ Twitter: twitter.com/stacysherman Instagram: www.instagram.com/doingcxright/