189 episodes

Welcome to the galaxy's greatest mattress podcast! The Dos Marcos Show is co-hosted by Mark Kinsley and Mark Quinn, mattress industry CEOs, #1 bestselling authors, speakers, and founders of The FAM (fam.news). On this fun and frolicking weekly show, you'll get mattress industry insights, gain insider information, and be the first to hear analysis of our original research. Plus, interviews and campfire chats with the experts inside (and out) of the mattress and furniture industry.

Dos Marcos Show Dos Marcos Show

    • Business
    • 4.9 • 36 Ratings

Welcome to the galaxy's greatest mattress podcast! The Dos Marcos Show is co-hosted by Mark Kinsley and Mark Quinn, mattress industry CEOs, #1 bestselling authors, speakers, and founders of The FAM (fam.news). On this fun and frolicking weekly show, you'll get mattress industry insights, gain insider information, and be the first to hear analysis of our original research. Plus, interviews and campfire chats with the experts inside (and out) of the mattress and furniture industry.

    Beyond Omnichannel: Exclusive Research on the Brain of the Intended Buyer

    Beyond Omnichannel: Exclusive Research on the Brain of the Intended Buyer

    Don't be the guy who doesn't know, what he doesn't know.
    In partnership with Snap Finance, The FAM conducted research into the buying habits, expectations and mind of the intended buyer.

    What is an "intended buyer?" It is customer in the market place who wants to buy a product or service, but isn't fully ready to commit until thorough research has been completed.

    What is the "intender" looking for? Join Mark Quinn and Mark Kinsley as they breakdown the research that answers the questions of where these consumers are shopping, what are they buying and what do they expect from your retail store.


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    • 22 min
    Ergomotion's Bedding Solution to the Silver Tsunami

    Ergomotion's Bedding Solution to the Silver Tsunami

    10,000 people per day are turning 65.



    This makes the baby boomer generation the largest demographic with disposable income...to the tune of 8 billion dollars. 



    On today's episode, Quinn and Kinsley host, Mary Van Orman, Director of Project Strategy for Dawn House, the wellness division of Ergomotion. In this episode, Orman discusses the habits and expectations of this aging generation. Gone are the days of assisted living and nursing homes. This generation is bringing the assisted care amenities into their private homes, starting with sleep products (think: adjustable bases with health monitoring features). Listen or watch as they discuss the mindset of the aging consumer, technological advancements, and ways to incorporate these products into your sales strategy. 


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    • 43 min
    Untapped Gold Mine: How Genesis Credit is Regaining Retail Ground with the Forgotten Consumer

    Untapped Gold Mine: How Genesis Credit is Regaining Retail Ground with the Forgotten Consumer

    Quit leaving sales on the table. 



    On today's episode, Ed Haluska, Chief Commercial Officer for Genesis Credit joins Mark Kinsley and Mark Quinn to discuss the forgotten consumer. In the world of financing, people are segmented into different camps based on their credit scores and often times, consumers with middle tier credit scores are being denied financing options just because life happened. This is area of financing is where Genesis Credit steps in.



    Listen in as Ed discusses his background, the passion and mission of Genesis Credit, how consumer behavior is changing in volatile times and how you can quit losing sales due to less than perfect credit scores. 


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    • 32 min
    Brooklyn Bedding's CEO John Merwin on Being as Vertical as Possible and Building a D2C Juggernaut

    Brooklyn Bedding's CEO John Merwin on Being as Vertical as Possible and Building a D2C Juggernaut

    Brooklyn Bedding went viral before "going viral" was thing.  

    A one time Amazon ad turned into a 9 month phenomenon that made Brooklyn Bedding the household item to own.   

    On today's episode, Mark Quinn and Mark Kinsley sit down with Brooklyn Bedding CEO John Merwin and discuss the early days of his entry into the mattress industry. From his brother purchasing a Wonder Bread truck and selling items door to door to John being "strong armed" into purchasing mattress parts he didn't need in order to get the products he wanted, Merwin is the epitome of hard work and dedication. Loaded down with parts he didn't know what to do with, Merwin learned how to make his own mattresses and forged his way into the shippable mattress category.


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    • 58 min
    How Your Key Account Representative Could Earn You Millions

    How Your Key Account Representative Could Earn You Millions

    Who are you putting in front of your customers? 

    Do you really know the person who represents your company? 

    On today's episode, Quinn and Kinsley discuss the person of the key account representatives. The one person who could earn you (or cost you) millions.  They address what a business may need in their rep and how that need may differ from what buyers want from the rep, and ultimately, how the rep can affect the downline in how the RSA can sell the product or service.

    Big Takeaway: The guys discuss the ultimate character qualities and expand on a job description necessity of the Key Account Rep:

    1) Understanding:  Does your account representative understand exactly what the end user needs or are they just trying to peddle to anyone with a check book?

    2) Humility: People want to make a genuine connection with their account representative. Those who are only talking to you in order to earn a quick buck are easy to spot and are the biggest turn off.

    3) Research: Have your account representative look up a client before the meeting. This act isn't disingenuous. Researching the client before a meeting can show effort and respect before a dollar is ever earned and helps determine whether the product or service will best serve the customer.


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    • 16 min
    How Nordstrom and Delta Airlines Deliver Top Notch Customer Service

    How Nordstrom and Delta Airlines Deliver Top Notch Customer Service

    Picture this: a customer walks into your store needing a specific product. You don't have it, but the store down the road does. 

    What do you do?

    If you're Nordstrom, you tell your customer to go shop for a few minutes and when they return the product awaits them on the counter. Seems like a maneuver only a major retailer could pull off, right? 

    Wrong.

    In today's episode, Quinn and special co-host, Yo Adrienne, discuss customer service experiences that were over the top. In the Nordstrom example, we learn that the sales attendant, upon learning they were out of the product, goes down the street, purchases the bag at retail cost and then returns to have it available for his customer. Nordstrom didn't earn any profit off of the purchase, but arguably, they earned something bigger: customer loyalty. 

    Listen in as Quinn and Adrienne discuss small ways retailers can deliver exceptional service, that cost them and other businesses alike no money, but reap big rewards in customer experience. 


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    • 21 min

Customer Reviews

4.9 out of 5
36 Ratings

36 Ratings

Mattress Matt ,

Snooze Mattress Co

These guys are the best in the business! So many gems to grow personally and professionally!

LeahKirk ,

Content the industry needs with an infusion of fun

A must subscribe for the home furnishings industry. Mark and Mark provide direction and pragmatic solutions with a layer of pure entertainment. This is the kick-in-the-pants content we need with the entertainment value we crave. Have fun, learn things and get better.

Cool dad of twins ,

Best there is

If you’re looking for a podcast that is entertaining and provides relative content about the Mattress Industry, you have to subscribe and listen to Dos Marcos! Mark and Mark are the best in the business and share lots of great stuff.

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