38 min
Dr. Sarah Richards - "Trust and Listening are Foundational to Relationship Building and Preventing Burnout" ResetMD
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- Medicine
This episode highlights Dr. Sarah Richards, a hospitalist at the University of Nebraska, and her work with well-being in her personal and professional career. She is an Associate Professor in the Division of Hospital Medicine at UNMC and the Senior Medical Director of Clinician Experience at Nebraska Medicine. She has been a hospitalist at UNMC since 2011 after completing medical school, residency, and a chief resident year at there. She was named the Medical Director of Patient Experience for Nebraska Medicine in 2015. Her role then expanded to include physician and advanced practice provider (APP) experience in 2018. Given the evolving landscape in healthcare and high rates of professional burnout, Dr. Richards transitioned from her patient experience role to focus all her efforts on physician and APP wellbeing in 2021. In this system- wide leadership role, she has responsibility for developing, coordinating, and implementing strategies to improve clinician wellbeing and enhance professional satisfaction. Dr. Richards is also the current nominated chair of the Society of Hospital Medicine (SHM) Wellbeing Taskforce in which she leads a team of national experts to reduce hospitalist burnout. She completed a Chief Wellness Officer course through Stanford University in 2021.
Well-being Pearls:
Organizational Opportunities for Well Being
Organizational Wide listening campaign: Talk about positives, write about opportunities for improvement. Consider the "one wish list". Circle back with feedback to participants about changes being made, or opportunities being considered for further change.
Anti-stigma campaign
Fostering organizational leaders to build trust-- this is paramount to matters with burnout.
Personally
Breathe.
Give yourself grace.
Give others grace.
Create boundaries: Take time with new opportunities before committing to make sure bring you joy, meaning, purpose and align with your career
Assume positive intent in others.
Be present.
When listening, focusing on coaching rather than mentoring. Ask curious questions to get to their why.
Be vulnerable.
This episode highlights Dr. Sarah Richards, a hospitalist at the University of Nebraska, and her work with well-being in her personal and professional career. She is an Associate Professor in the Division of Hospital Medicine at UNMC and the Senior Medical Director of Clinician Experience at Nebraska Medicine. She has been a hospitalist at UNMC since 2011 after completing medical school, residency, and a chief resident year at there. She was named the Medical Director of Patient Experience for Nebraska Medicine in 2015. Her role then expanded to include physician and advanced practice provider (APP) experience in 2018. Given the evolving landscape in healthcare and high rates of professional burnout, Dr. Richards transitioned from her patient experience role to focus all her efforts on physician and APP wellbeing in 2021. In this system- wide leadership role, she has responsibility for developing, coordinating, and implementing strategies to improve clinician wellbeing and enhance professional satisfaction. Dr. Richards is also the current nominated chair of the Society of Hospital Medicine (SHM) Wellbeing Taskforce in which she leads a team of national experts to reduce hospitalist burnout. She completed a Chief Wellness Officer course through Stanford University in 2021.
Well-being Pearls:
Organizational Opportunities for Well Being
Organizational Wide listening campaign: Talk about positives, write about opportunities for improvement. Consider the "one wish list". Circle back with feedback to participants about changes being made, or opportunities being considered for further change.
Anti-stigma campaign
Fostering organizational leaders to build trust-- this is paramount to matters with burnout.
Personally
Breathe.
Give yourself grace.
Give others grace.
Create boundaries: Take time with new opportunities before committing to make sure bring you joy, meaning, purpose and align with your career
Assume positive intent in others.
Be present.
When listening, focusing on coaching rather than mentoring. Ask curious questions to get to their why.
Be vulnerable.
38 min