E-commerce Expert Nate Kennedy of Horizon Hobby: How to Balance Customer Loyalty and Acquisition

In this episode, Kailin Noivo is joined by Nate Kennedy, VP of Customer Experience at Horizon Hobby, to discuss:

• How eCommerce brands are benefiting from increased insights into their customers
• How to balance customer loyalty and acquisition
• Whether it’s possible to spend your way into an experience-based market

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