In today's episode, we're joined by Jana Soppa, Head of Carrier Integration at parcelLab.
Listen now as host Angus Knights talks to Jana about her time working as a Returns Leader at Decathlon, the challenges of scaling logistics in a fast-growing business, how to shift your mindset from thinking about processes to experience, and her advice on how retailers, carriers and software vendors can work together to create a lasting experience for their customers.
Music: "Bill Dithers" by Dan Moross
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- www.parcellab.com
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Information
- Show
- FrequencyUpdated Biweekly
- PublishedFebruary 19, 2024 at 10:00 AM UTC
- Length45 min
- Season1
- Episode2
- RatingClean