E7: Boosting Efficiency in Fintech: How Nomad Leverages Data-Drive CX and Fraud Prevention

In this episode, we sit down with Rafael Lichtenecker, Director of Operations, Customer Experience, and Risk and Fraud at Nomad. He discusses his journey and responsibilities at the company. He shares key initiatives that have impacted Nomad, strategies for operational efficiency and exceptional customer experience, proactive measures to mitigate risk and prevent fraud, fostering a customer-centric culture, and the tools and technologies that have improved operations and CX strategies. He also talks about the future trends in the digital nomad and remote work industry and gives advice to aspiring professionals in operations, CX, and risk management. Tune in to hear all about it!