46 min
S1E7: Scaling global high-performing support teams from the experience of Pipedrive Quality Conversations with Klaus
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- Business
Welcome to the Fireside Chats with Klaus. The host of today's episode is Martin Kõiva, the CEO & co-founder of Klaus who gave our regular host Valentina an evening off so that for once she could also enjoy the show from the audience.
Not only is this episode special because Martin tries his hand at being a podcast host - but it’s also a rare opportunity to get to know how customer service is done at Pipedrive, one of the latest European unicorns.
What’s more, this episode’s guest Mara Vicente, VP of Customer Service at Pipedrive, took on the job when Martin left Pipedrive to found Klaus. Intriguing, right?
Welcome to the Fireside Chats with Klaus. The host of today's episode is Martin Kõiva, the CEO & co-founder of Klaus who gave our regular host Valentina an evening off so that for once she could also enjoy the show from the audience.
Not only is this episode special because Martin tries his hand at being a podcast host - but it’s also a rare opportunity to get to know how customer service is done at Pipedrive, one of the latest European unicorns.
What’s more, this episode’s guest Mara Vicente, VP of Customer Service at Pipedrive, took on the job when Martin left Pipedrive to found Klaus. Intriguing, right?
46 min