20 episodes

A podcast by the people behind ElevateCX, the premier event for customer experience pros. Check us out and join our community at elevatecx.co!

Elevate Podcast Sarah Hatter, Colin Flanigan, Michael Labrecque-Jessen

    • Business
    • 5.0 • 5 Ratings

A podcast by the people behind ElevateCX, the premier event for customer experience pros. Check us out and join our community at elevatecx.co!

    Jordan Munson Has Boundaries

    Jordan Munson Has Boundaries

    You know Wistia, right? We love Wistia. They haven't even paid us to say this, in fact WE pay THEM to be friends. That kind of raving loyalty from customers comes from having a healthy relationship with those customers, and we all know healthy relationships have firm boundaries. But what does that look like? What does it mean to set boundaries for customer support? What's that weird sound, by the way? Yeah, sorry, audio quirks are weird in this episode, but it's a great conversation you can use to set your own boundaries for your own CX teams.

    • 36 min
    Val Liberty Will Heal Your Soul, Part 1

    Val Liberty Will Heal Your Soul, Part 1

    We can't tell you how needed this talk with Val from Balsamiq was. Uplifting, funny, positive, empathetic - all those things we all need in one big conversation about life, careers in CX, and bad customers. We had so much to say it turned into a 2-part episode! Let's start with talking about finding your peace at work, even if you hate it.

    • 42 min
    Rick Myers is Successful

    Rick Myers is Successful

    What is customer success? I have no idea. Too many companies use the term for too many things, and most of them are doing it wrong. Our dear friend Rick at Linode is actually doing it right by defining clearly the structure of customer success for their team and refining it to better serve their customers. Sounds easy, right? Hmmmmm, is it?

    • 39 min
    Ryan Klausner Will Send You TP

    Ryan Klausner Will Send You TP

    How are you doing? What's going on in your world? Do you need to talk about it? Are you out of toilet paper yet, and can you believe that's a valid question? Ryan Klausner can't believe it either, but his varied career in customer support over the years has lent him all the wisdom and experience needed to help guide people through times of weird crisis. We're so glad he's such a supportive part of our community and that he has really embodied those peer-to-peer leadership goals we've built the Elevate community on.

    • 44 min
    We Have Anxiety/Let's Talk About Kirk Cameron

    We Have Anxiety/Let's Talk About Kirk Cameron

    This is a tale of 80's body swapping comedies, and also a good reminder that most of us use humor as a crutch when we are going through the most difficult of times. Colin has cabin fever and Sarah has an anxiety attack, and here we are just talking about it on the internet.

    • 41 min
    Josh Ramsey Will Help You (Not Creepy)

    Josh Ramsey Will Help You (Not Creepy)

    Remember our good friend, Josh Ramsey? You've probably seen him on stage a few times at Elevate, and maybe you joined him as he lead our group meditation? If you need a bit of a brain rest, Josh is your guy. Lean in while he talks about managing with compassion, our responsibility to our IC's, and how to get invested in people's personal lives without being creepy.

    • 42 min

Customer Reviews

5.0 out of 5
5 Ratings

5 Ratings

HiDvorak ,

If you're in the field, you need this.

If you do (or manage) customer service for an internet business, you need to be listening to this. I've attended several events that Sarah and the team have put on over the last five years. The talks are always good, and the chance to do an even deeper dive into the topics with some of the speakers is just an absurdly good use of your listening time.

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