10 min
Embracing New Technology, and the Benefits to Employee Happiness ~ with Marissa Marquez Happy Employees
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- Business
An interview with Marissa Marquez embracing new technology, and the benefits to employee happiness.
Embracing New Technology and the Benefits to Employee Happiness was today's topic with my guest Marissa Marquez (AMC Solutions). When your employees don't have issues; when everything is just running the way it should; when they can get out of the office on time because they're not held up with a system that's not running properly, they're happier. It helps build on culture and allows us to really push the business forward and help them grow. Usually, the feedback is that increased productivity not only results in a more motivated workforce but now they also find that the one or two additional employees that they thought they needed to hire, they no longer need, because their efficiency has improved.
For more "Happy Employees" insights, join our LinkedIn Group!
About Marissa Marquez
AMC Solutions
(Advanced Microcomputing Concepts) Solutions
San Dimas, CA
Website: AMC Solutions
GEOFF JOHANSING: Hello everyone. Geoff Johansing here. I run the Pasadena office for Insurance Office of America. We’re as a property and casualty provider. My focus is to have my clients have happy employees. I believe with happy employees you're just going to do extremely well as a company, profitability etc. And I have here today, Marissa Marquez. And Marissa works with AMC solutions. Hello Marissa.
MARISSA MARQUEZ: Hey Geoff - thanks for having me.
GJ: My pleasure. Would you like to give me a little comment on your company? On what you guys do and your role?
MM: Sure. AMC Solutions has been around for about 15 years. We are a managed service provider, which means for some of our clients we are their entire IT department; and for others we work with their in-house IT. We have a proactive approach, much like your proactive approach to insurance, which means that we have a very integrated relationship with all of our clients.
My role, specifically, is managing all of our operations. So, in addition to all of our processes, which we are an extremely process based company, I manage our staff. And that is something that's probably my favorite thing that I do, because I do believe having happy employees not only excels an organization, but that spreads out to your client base as well. When your staff is happy, they're able to happily serve your client base.
GJ: Well, great. I'm glad you're here. Today we've got a couple of questions I'd like to ask you. So how does your process help employers, with technology, create employee satisfaction or satisfaction with their position?
MM: Absolutely. So first, we have to really get to know our clients. So when we are in the process of just meeting a prospect, we are really getting to know everything about the business...Where they've been, where they're at currently, where they want to get to. But also, understanding who is their workforce? And Is that workforce going to grow? What's the average age of their workforce? What's the technology they're currently using? Because, just because there's a great technology out there, if their workforce can't adapt to it, it doesn't make sense to just throw this process in. If we also help them, since we're so focused on processes, we build those... help our clients build those processes within their own companies.
So we look at IT as, how do we make their employees as productive as possible? Help them increase their profitability? But also in the long run, that equates to employee happiness. When your employees don't have issues. When everything is just running the way it should.
An interview with Marissa Marquez embracing new technology, and the benefits to employee happiness.
Embracing New Technology and the Benefits to Employee Happiness was today's topic with my guest Marissa Marquez (AMC Solutions). When your employees don't have issues; when everything is just running the way it should; when they can get out of the office on time because they're not held up with a system that's not running properly, they're happier. It helps build on culture and allows us to really push the business forward and help them grow. Usually, the feedback is that increased productivity not only results in a more motivated workforce but now they also find that the one or two additional employees that they thought they needed to hire, they no longer need, because their efficiency has improved.
For more "Happy Employees" insights, join our LinkedIn Group!
About Marissa Marquez
AMC Solutions
(Advanced Microcomputing Concepts) Solutions
San Dimas, CA
Website: AMC Solutions
GEOFF JOHANSING: Hello everyone. Geoff Johansing here. I run the Pasadena office for Insurance Office of America. We’re as a property and casualty provider. My focus is to have my clients have happy employees. I believe with happy employees you're just going to do extremely well as a company, profitability etc. And I have here today, Marissa Marquez. And Marissa works with AMC solutions. Hello Marissa.
MARISSA MARQUEZ: Hey Geoff - thanks for having me.
GJ: My pleasure. Would you like to give me a little comment on your company? On what you guys do and your role?
MM: Sure. AMC Solutions has been around for about 15 years. We are a managed service provider, which means for some of our clients we are their entire IT department; and for others we work with their in-house IT. We have a proactive approach, much like your proactive approach to insurance, which means that we have a very integrated relationship with all of our clients.
My role, specifically, is managing all of our operations. So, in addition to all of our processes, which we are an extremely process based company, I manage our staff. And that is something that's probably my favorite thing that I do, because I do believe having happy employees not only excels an organization, but that spreads out to your client base as well. When your staff is happy, they're able to happily serve your client base.
GJ: Well, great. I'm glad you're here. Today we've got a couple of questions I'd like to ask you. So how does your process help employers, with technology, create employee satisfaction or satisfaction with their position?
MM: Absolutely. So first, we have to really get to know our clients. So when we are in the process of just meeting a prospect, we are really getting to know everything about the business...Where they've been, where they're at currently, where they want to get to. But also, understanding who is their workforce? And Is that workforce going to grow? What's the average age of their workforce? What's the technology they're currently using? Because, just because there's a great technology out there, if their workforce can't adapt to it, it doesn't make sense to just throw this process in. If we also help them, since we're so focused on processes, we build those... help our clients build those processes within their own companies.
So we look at IT as, how do we make their employees as productive as possible? Help them increase their profitability? But also in the long run, that equates to employee happiness. When your employees don't have issues. When everything is just running the way it should.
10 min