29 min
Empathy at Scale: how human connections drive success at work with Nate Edwards The Joyous Podcast
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- Business
In this episode Mike talks to Nate Edwards about his unexpected career path from English teacher to telecommunication industry EVP. They discuss how Nate’s background in the field - including time up a pole - has been pivotal in connecting with front-line workers and addressing their challenges with empathy. Nate also shares how his experience using Joyous at various companies to gather ideas has improved processes, made feedback more proactive and predictive, and helped front-line workers feel more valued.
About Nate Edwards
Nate is the EVP of Field Operations at Altice USA. He has over 20 years of experience in the telecommunications industry, holding roles in field operations, service delivery, enterprise customer support, and transformation.
https://www.linkedin.com/in/nate-edwards-71018216/
Key moments
Introduction to Nate Edwards. (0:05)
How did you get into the phone company? (2:19)
Using Joyous to improve employee engagement and operational efficiency. (7:12)
How to improve employee experience. (11:40)
Who is the real driver of change? (13:59)
The value of running a campaign. (18:19)
Predictive proactive recommendations on campaigns. (22:48)
Do you think having worked “up the pole” is your superpower? (26:36)
In this episode Mike talks to Nate Edwards about his unexpected career path from English teacher to telecommunication industry EVP. They discuss how Nate’s background in the field - including time up a pole - has been pivotal in connecting with front-line workers and addressing their challenges with empathy. Nate also shares how his experience using Joyous at various companies to gather ideas has improved processes, made feedback more proactive and predictive, and helped front-line workers feel more valued.
About Nate Edwards
Nate is the EVP of Field Operations at Altice USA. He has over 20 years of experience in the telecommunications industry, holding roles in field operations, service delivery, enterprise customer support, and transformation.
https://www.linkedin.com/in/nate-edwards-71018216/
Key moments
Introduction to Nate Edwards. (0:05)
How did you get into the phone company? (2:19)
Using Joyous to improve employee engagement and operational efficiency. (7:12)
How to improve employee experience. (11:40)
Who is the real driver of change? (13:59)
The value of running a campaign. (18:19)
Predictive proactive recommendations on campaigns. (22:48)
Do you think having worked “up the pole” is your superpower? (26:36)
29 min