Empowered Patient Podcast

Karen Jagoda
  • 4.9 (16)
  • MEDICINE
  • UPDATED DAILY
Empowered Patient Podcast

Empowered Patient Podcast with Karen Jagoda is a window into the latest innovations in digital health, the changing dynamic between doctors and patients, and the emergence of precision medicine. The show covers such topics as aging in place, innovative uses for wearables and sensors, advances in clinical research, applied genetics, drug development, and challenges for connected health entrepreneurs.

  1. 1 DAY AGO · BONUS

    Tech-Enabled Support for Older Adults and Caregivers to Navigate Government Programs and Services with Karl Ulfers DUOS TRANSCRIPT

    Karl Ulfers, CEO and Co-Founder of DUOS, helps older adults and their caregivers access government benefits and programs to improve the quality of life and enable aging in place. Working with Medicare Advantage and dual-eligible health plans, DUOS uses a combination of technology, generative AI, and personalized support to help patients navigate the system to apply for and receive state, Federal, and VA benefits and services. The focus is on addressing the social determinants of health and health equity, especially in rural and underserved communities.   Karl explains "It's really interesting when you study these individuals that we work with. We tend to get about 15% of a payer's population activated and using our service, which is pretty high. And the people that make up that population, it's quite interesting - 88% of them make less than $28,000 a year. They're, on average, about 74 years old. They tend to skew female versus male and value what we bring to them in terms of helping them tap into these benefits and government programs available to them. They either didn't know about or didn't know how to use them." "We love to say that we are re-imagining the aging experience and to some of the comments where we started our conversation - we believe that we're not just creating a system of aging. We're creating a system of aging that we ourselves are going to inherit. So we're motivated by the direct impact that we can have on the older adults in our lives, as well as the impact that we can have on the system in the future for ourselves." #DUOS #AgeTech #MedicareAdvantage #Medicare #AgingIndependently #PowerofConnections #Healthcare #SDOH #VABenefits #FederalBenefits getduos.com Listen to the podcast here

  2. 1 DAY AGO

    Tech-Enabled Support for Older Adults and Caregivers to Navigate Government Programs and Services with Karl Ulfers DUOS

    Karl Ulfers, CEO and Co-Founder of DUOS, helps older adults and their caregivers access government benefits and programs to improve the quality of life and enable aging in place. Working with Medicare Advantage and dual-eligible health plans, DUOS uses a combination of technology, generative AI, and personalized support to help patients navigate the system to apply for and receive state, Federal, and VA benefits and services. The focus is on addressing the social determinants of health and health equity, especially in rural and underserved communities.   Karl explains "It's really interesting when you study these individuals that we work with. We tend to get about 15% of a payer's population activated and using our service, which is pretty high. And the people that make up that population, it's quite interesting - 88% of them make less than $28,000 a year. They're, on average, about 74 years old. They tend to skew female versus male and value what we bring to them in terms of helping them tap into these benefits and government programs available to them. They either didn't know about or didn't know how to use them." "We love to say that we are re-imagining the aging experience and to some of the comments where we started our conversation - we believe that we're not just creating a system of aging. We're creating a system of aging that we ourselves are going to inherit. So we're motivated by the direct impact that we can have on the older adults in our lives, as well as the impact that we can have on the system in the future for ourselves." #DUOS #AgeTech #MedicareAdvantage #Medicare #AgingIndependently #PowerofConnections #Healthcare #SDOH #VABenefits #FederalBenefits getduos.com Download the transcript here

    21 min

  3. 1 DAY AGO · BONUS

    Enabling Clinicians to Use AI for Hyper-Personalized Care with Dr. Ed Glynn RhythmX AI TRANSCRIPT

    Dr. Ed Glynn, Chief Clinical Officer at RhythmX AI, is bridging the gap between real-world clinical data and the use of artificial intelligence. One of the key problems RhythmX is trying to solve is the cognitive burden on primary care clinicians to understand all relevant details about each patient. Using the RhythmX platform, an AI-enabled intelligent assistant sits alongside the doctor to summarize patient information, track progress, and provide recommendations to help provide more holistic, patient-centered care.   Ed explains, "Our vision is to really pioneer hyper-personalized care. We do this by enabling clinicians, specialists, and care teams to deliver the right care, at the right time for the right patient and the right channel. We do this through a very clear focus on marrying both real-world clinicians- clinicians who are out there on the front lines and see patients - with deep artificial intelligence experience. And we have a number of years in many different engineers in the background taking care of this. We believe that the synergy of these two aspects, real-world clinicians with deep artificial intelligence experience, is much greater than the sum of the two. And that's the spirit we're approaching primary care with this new tool." "As a starting clinical officer here at RhythmX AI, I see my focus as bringing together those two worlds: the real world, the clinical world, and this artificial intelligence world. It's bridging the gap between the two of those and assuring that the two of these aspects, clinicians and artificial intelligence expertise, can sit down and decide what are the prioritized problems that are facing primary care clinicians today? How do we approach that and bring safe, trustworthy artificial intelligence as an intelligent assistant to these clinicians on the front lines? Ultimately, through this process, we champion patient safety and quality here at RhythmX AI." #RhythmXAI #PrimaryCare #HealthAI #Healthcare #PatientCentric #ClinicianBurnout #CognitiveBurnout #PrecisionCare rhythmx.ai Listen to the podcast here

  4. 1 DAY AGO

    Enabling Clinicians to Use AI for Hyper-Personalized Care with Dr. Ed Glynn RhythmX AI

    Dr. Ed Glynn, Chief Clinical Officer at RhythmX AI, is bridging the gap between real-world clinical data and the use of artificial intelligence. One of the key problems RhythmX is trying to solve is the cognitive burden on primary care clinicians to understand all relevant details about each patient. Using the RhythmX platform, an AI-enabled intelligent assistant sits alongside the doctor to summarize patient information, track progress, and provide recommendations to help provide more holistic, patient-centered care.   Ed explains, "Our vision is to really pioneer hyper-personalized care. We do this by enabling clinicians, specialists, and care teams to deliver the right care, at the right time for the right patient and the right channel. We do this through a very clear focus on marrying both real-world clinicians- clinicians who are out there on the front lines and see patients - with deep artificial intelligence experience. And we have a number of years in many different engineers in the background taking care of this. We believe that the synergy of these two aspects, real-world clinicians with deep artificial intelligence experience, is much greater than the sum of the two. And that's the spirit we're approaching primary care with this new tool." "As a starting clinical officer here at RhythmX AI, I see my focus as bringing together those two worlds: the real world, the clinical world, and this artificial intelligence world. It's bridging the gap between the two of those and assuring that the two of these aspects, clinicians and artificial intelligence expertise, can sit down and decide what are the prioritized problems that are facing primary care clinicians today? How do we approach that and bring safe, trustworthy artificial intelligence as an intelligent assistant to these clinicians on the front lines? Ultimately, through this process, we champion patient safety and quality here at RhythmX AI."   #RhythmXAI #PrimaryCare #HealthAI #Healthcare #PatientCentric #ClinicianBurnout #CognitiveBurnout #PrecisionCare rhythmx.ai Download the transcript here

    21 min

  5. 2 DAYS AGO · BONUS

    Leveraging Technology to Streamline Revenue Cycle Management and Patient Payment Programs with Marina Bigsby AccessOne TRANSCRIPT

    Marina Bigsby, Chief Customer Experience Officer at AccessOne, focuses on providing financial products and services to help make healthcare more affordable for patients and improve the physicians' revenue cycle management. The aim is to provide more transparency and payment options upfront to avoid situations where patients forgo needed care. Using AccessOne's technology and mobile payment solution, providers collect payments faster and proactively identify and address operational inefficiencies and staffing challenges.   Marina explains, "We're a technology company. We partner with our providers and look at their various situations. Their situation might be that they have a pocket of their population with high debt problems, or maybe there is a staff shortage or some other operational efficiency challenge. We're designing a product that works for them. Our platform is highly configurable, and we built something that works for them and helps them collect more so they can allocate funds to wherever they need. We have a proprietary funding option, so they can work with us to accelerate cash quickly into their RCM or manage risk differently. So that's really what we're doing. We're working with them to collect more so they can help more patients."   "It's a time savings so that they get cash faster, which is always good, but it's also a time savings from an operational savings. So responses are great -- we send out a text and our MobilePay product is a replacement, a complete replacement of a piece of paper. Awareness of the text helps people say that even if they don't want to pay through the text, they know there's a bill and know it earlier than they normally would have, so they can pay it however they'd like. Whether in a portal or through our text, that awareness is increased. There are lots of glowing reviews around that product." #AccessOne #RevenueCycleManagement #RCM #PatientExperience #PatientFinancing #PatientAccess accessonepay.com Listen to the podcast here

  6. 2 DAYS AGO

    Leveraging Technology to Streamline Revenue Cycle Management and Patient Payment Programs with Marina Bigsby AccessOne

    Marina Bigsby, Chief Customer Experience Officer at AccessOne, focuses on providing financial products and services to help make healthcare more affordable for patients and improve the physicians' revenue cycle management. The aim is to provide more transparency and payment options upfront to avoid situations where patients forgo needed care. Using AccessOne's technology and mobile payment solution, providers collect payments faster and proactively identify and address operational inefficiencies and staffing challenges.   Marina explains, "We're a technology company. We partner with our providers and look at their various situations. Their situation might be that they have a pocket of their population with high debt problems, or maybe there is a staff shortage or some other operational efficiency challenge. We're designing a product that works for them. Our platform is highly configurable, and we built something that works for them and helps them collect more so they can allocate funds to wherever they need. We have a proprietary funding option, so they can work with us to accelerate cash quickly into their RCM or manage risk differently. So that's really what we're doing. We're working with them to collect more so they can help more patients."   "It's a time savings so that they get cash faster, which is always good, but it's also a time savings from an operational savings. So responses are great -- we send out a text and our MobilePay product is a replacement, a complete replacement of a piece of paper. Awareness of the text helps people say that even if they don't want to pay through the text, they know there's a bill and know it earlier than they normally would have, so they can pay it however they'd like. Whether in a portal or through our text, that awareness is increased. There are lots of glowing reviews around that product." #AccessOne #RevenueCycleManagement #RCM #PatientExperience #PatientFinancing #PatientAccess accessonepay.com Download the transcript here

    19 min

  7. 2 DAYS AGO · BONUS

    Reducing Stress and Improving Urgent Patient Care with Aaron Patzer Vital TRANSCRIPT

    Aaron Patzer, Founder and CEO of Vital, focuses on the stress on patients and clinicians created in urgent care, emergency rooms, and hospitals. The Vital platform provides real-time updates and plain-language explanations for patients on their mobile devices. Managing expectations for wait times, connecting to electronic health records, and providing discharge instructions increases patient satisfaction, reduces the burden on doctors and nurses, and causes and addresses staff turnover.     Aaron explains, "Everything is done on your mobile phone. You step into a hospital, whether it's urgent care or an emergency visit, or if you're admitted to stay overnight, it's called an inpatient stay. You'll get a text message. So it'll say, welcome to Children's of Los Angeles. Do you want to see what your wait times are? To understand your test results, click here. All you have to do is click this special link, like an airline record locator or password reset link. It can only be used by you. It's secure and brings up a mobile web application that is just a personalized webpage for you. Just like an Airbnb, a Facebook, or something personal to you."   "The other thing we let patients do is ask them throughout their visit how things are going. Is it one star or five stars? If they say, you know what, it's been a four or five-star visit, we'll say, great, do you want to tell your nurse that you appreciate them?" "I was worried. I thought it was going to be mostly negative. It turns out that it's about 15% one- and two-star negative comments and 85% positive. And most nurses don't get compliments. They're in one of the most high-stress jobs you can have. They're often verbally or even physically assaulted. They're assaulted more than police officers. There've been a bunch of articles on this. It's crazy what happens in hospitals and emergency rooms. A steady stream of compliments has made all the difference in their quality of life."   #VitalAI #AIinHealth #HealthcareTransparency #VitalPatientExperience #HealthTech #PatientEmpowerment vital.io Listen to the podcast here

  8. 2 DAYS AGO

    Reducing Stress and Improving Urgent Patient Care with Aaron Patzer Vital

    Aaron Patzer, Founder and CEO of Vital, focuses on the stress on patients and clinicians created in urgent care, emergency rooms, and hospitals. The Vital platform provides real-time updates and plain-language explanations for patients on their mobile devices. Managing expectations for wait times, connecting to electronic health records, and providing discharge instructions increases patient satisfaction, reduces the burden on doctors and nurses, and causes and addresses staff turnover.     Aaron explains, "Everything is done on your mobile phone. You step into a hospital, whether it's urgent care or an emergency visit, or if you're admitted to stay overnight, it's called an inpatient stay. You'll get a text message. So it'll say, welcome to Children's of Los Angeles. Do you want to see what your wait times are? To understand your test results, click here. All you have to do is click this special link, like an airline record locator or password reset link. It can only be used by you. It's secure and brings up a mobile web application that is just a personalized webpage for you. Just like an Airbnb, a Facebook, or something personal to you."   "The other thing we let patients do is ask them throughout their visit how things are going. Is it one star or five stars? If they say, you know what, it's been a four or five-star visit, we'll say, great, do you want to tell your nurse that you appreciate them?" "I was worried. I thought it was going to be mostly negative. It turns out that it's about 15% one- and two-star negative comments and 85% positive. And most nurses don't get compliments. They're in one of the most high-stress jobs you can have. They're often verbally or even physically assaulted. They're assaulted more than police officers. There've been a bunch of articles on this. It's crazy what happens in hospitals and emergency rooms. A steady stream of compliments has made all the difference in their quality of life."   #VitalAI #AIinHealth #HealthcareTransparency #VitalPatientExperience #HealthTech #PatientEmpowerment vital.io Download the transcript here

    25 min
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4.9
out of 5
16 Ratings

About

Empowered Patient Podcast with Karen Jagoda is a window into the latest innovations in digital health, the changing dynamic between doctors and patients, and the emergence of precision medicine. The show covers such topics as aging in place, innovative uses for wearables and sensors, advances in clinical research, applied genetics, drug development, and challenges for connected health entrepreneurs.

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