Every week Rachel Happe chats community professionals. industry experts, and global thought leaders to explore a different topic related to community, collaboration, and the future of work.
Topics include timely ideas like:
Bringing events & workshops online
Adapting to remote work
Online teaching & learning
Ashleigh Brookshaw on the Power of Difficult Conversations
In episode #18 Rachel Happe and Ashleigh Brookshaw the power of having hard conversations, strategies for ensuring you a seeking and hearing a diverse set of voices, and the difference between listening to understand vs listening to respond.
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About Ashleigh Brookshaw
Ashleigh Brookshaw, M.A. is a detail-oriented communication and change strategist with over 10 years working in strategic stakeholder engagement in both non-profit and corporate settings to achieve organizational objectives. Ashleigh holds a B.A. in Advertising/Public Relations with minors in Spanish and Marketing from Loyola University Chicago and an M.A. in Multicultural/Organizational Communication with a concentration in Training and Development from DePaul University. Ashleigh also holds project management and change management certifications.
She currently serves as the Manager, Community Engagement with the American Society of Safety Professionals where she oversees the diversity and inclusion volunteer groups and manages the online community. In her spare time, she enjoys traveling and cooking.
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Perry Hewitt on the Tension Between People and Technology
In episode #17 Rachel Happe and Perry Hewitt talk about the tension between people and the technology they use, using gaming to inform business models, digital collectibles, and intrinsic motivators in marketing.
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About Perry Hewitt:
Perry Hewitt works at the intersection of marketing and digital strategy to drive sustainable change and impact.
Perry currently serves as a Managing Director for Brock Capital Group. Current and recent engagements include Bloomberg Philanthropies, The Rockefeller Foundation, and USAFacts. She previously served as Harvard University’s chief digital officer.
Jane Bozarth on Empathy and Learning
In episode #16 Rachel and Jane talk about how learning and empathy are connected, and Jane plays our first live music!
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Dr. Jane Bozarth is the director of research for The Learning Guild. She is the author of ELearning Solutions on a Shoestring; Better than Bullet Points: Creating Engaging Elearning with PowerPoint; From Analysis to Evaluation: Tips, Tools, and Techniques for Trainers; and Social Media for Trainers, coming out in August 2010.
She is a popular conference speaker and is frequently found at both live and online international events. She also serves as one of the moderators of the popular weekly Twitter event #lrnchat, Thursdays at 8:30 PM ET. She describes herself on Twitter profile as a rabid, feral, and tribal learner, World’s Oldest Millenial, Positive Deviant, and Constructive Heretic. Jane Bozarth and her husband live in Durham, NC, USA.
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Engagement That Scales Podcast – Episode #15 – Nilofer Merchant on Onlyness
In episode #15 Rachel and Nilofer Merchant chat about the challenge of getting all voices to count in a world where diverse voices are so desperately needed.
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From the Conversation:
About Nilofer Merchant
Nilofer literally wrote the book of “new rules” for business in our Social Era in 2012. As those prescient insights evolved into accepted truths about our connected world, Merchant again lit the path to the next frontier in her latest book, The Power of Onlyness. What is coming next, she explains, is commoditization and automation like we have never seen before. Few industries or brands will survive unless they understand what Merchant calls “Onlyness” – the experience, talent, perspective, and purpose lying untapped in our own people. Since the publication of “Onlyness” in 2017, she has received dozens of invitations from leaders around the world who want to learn how to use Onlyness to unlock the fresh ideas and vast innovation too often overlooked and left undiscovered in their teams.
During her 25 years in technology, Merchant personally launched more than 100 products, netting $18B in sales. She helped launch the first Internet Server at Apple, grew division performance at Autodesk by 50 percent, and created product and pricing strategies for Adobe that grew the company from $2B to $5B. In 2009-2010, she waged a competitive battle with Microsoft and triumphed, saving Symantec’s Anti-Virus $2.1B annual business. Her experience as an operating leader is why Boards and CEOs of IBM, JP Morgan, and Walmart seek her advice; her ideas about redesigning work … actually, work.
The Power of Onlyness: Make Your Wild Ideas Mighty Enough to Dent the World (Viking, 2017), is a field guide for anyone to use networked leadership to scale their ideas, especially when they don’t have traditional power and status. Her book, The New Rules for Creating Value in the Social Era (Harvard Business Review, 2012) forecasts the future of work when connected people can now do what once only large organizations could. Her first book, The New How (O’Reilly, 2010), shows organizational leaders how to solve the persistent gap between strategy and execution by taking an inclusive and collaborative approach to solving tough problems. Her cover story for Harvard Business Review (HBR) Magazine is a case study in the crucial role trust plays in creating scale.
Engagement That Scales – Episode #14 – Marjorie Anderson on What Community Management Needs Now
In episode #14 Rachel and Marjorie Anderson talk about taking community programs to the next level and what’s next for community managers on their career paths.
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More About Marjorie Anderson
Marjorie Anderson specializes in building strategies and creating programming for communities in associations and non-profits, connecting community to organization goals to drive sustainable value. She is the Product Manager for Community at Project Management Institute, a professional membership association shaping the project management industry. She is also the founder of Community by Association, a digital resource and online community for those who manage community for associations and non-profits.
Marjorie has appeared on a number of podcasts, including Community Signal, Community Pulse, Conversations with Community Managers, and Masters of Community. She has also appeared on Association Chat with KiKi L’Italien and has spoken at numerous events on the topic of community management. Marjorie enjoys learning about how customer experience and user experience design shape communities, how they contribute to business success, and will never say no to a good cup of coffee.
Find Marjorie on Twitter, Linkedin or at Community By Association.
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Engagement That Scales Podcast – Episode #13 – Scott Monty on the Lather, Rinse, Repeat Problem in Leadership
Every week Rachel Happe chats for 30 minutes with a new guest – no script, no rules.
In episode #13 Rachel and Scott Monty talk about how constant change in leadership negatively impacts employee engagement, the shift from historic communication styles to digital environments, and the effect hyper-speed market changes on adaptability.
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Mentioned In the Conversation:
J.M. Smucker Rebrand:
More About Scott:
Scott Monty Strategies offers executive coaching, advisory and speaking services, focused on virtuous leadership for today’s C-suite.
Scott Monty is a corporate executive steeped in digital. Scott was ranked by The Economist as number one atop the list 25 Social Business Leaders and by Forbes as one of the top 10 influencers in social media, Alan Mulally, the CEO of Ford Motor Company, called him “a visionary.”
Scott has been there, done that. He was the first global head of social media and digital communications at Ford, brought in to establish the company’s strategy and set the course for how Ford would interact with consumers online. And he can help your company think about what it needs to do to better resonate with consumers today.
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