53 episodes

In this Podcast we interview experts on all things Enterprise Excellence, sharing their story and their insights. Experts who believe in achieving sustainable change that betters more than just an organisations' profit line. Experts who help organisations achieve a symbiotic relationship between environment and economics. Experts who believe in a culture of continuous improvement. We share world best practice and knowledge in achieving a win-win outcome for people, profit and the planet. Join us on this journey to excellence and help to create a better world for organisations, people and the planet.

Enterprise Excellence Podcast with Brad Jeavons Brad Jeavons

    • Business
    • 5.0 • 1 Rating

In this Podcast we interview experts on all things Enterprise Excellence, sharing their story and their insights. Experts who believe in achieving sustainable change that betters more than just an organisations' profit line. Experts who help organisations achieve a symbiotic relationship between environment and economics. Experts who believe in a culture of continuous improvement. We share world best practice and knowledge in achieving a win-win outcome for people, profit and the planet. Join us on this journey to excellence and help to create a better world for organisations, people and the planet.

    #53 How to sustain and support excellence journeys – the Lean Management System with David Mann, Part 2.

    #53 How to sustain and support excellence journeys – the Lean Management System with David Mann, Part 2.

    IntroductionWelcome to episode 53 of the Enterprise Excellence Podcast. Today we are chatting again with Mr David Mann in the final instalment of this 2 part chat. In the previous episode with David, we discussed creating a Lean management system with visual controls at the front line to capture the green and red actions hour by hour. In a red case, the frontline workers are asked what they believe caused the delay and that initial data is collected. This data goes to an accountability meeting, which involves the cross-functional support people above. And then another visual accountability system is created off the back of that meeting, where you're committing to get things fixed and solved. We talked about showing employees respect by asking them to contribute to problems that aggravate them daily. The Lean system that David developed had a powerful positive effect on how people think about the place where they come to work every day. It is a great episode to listen to before this one if you have the chance.

    Today we chat about middle management and senior management in the Lean System and whether their skin in the improvement game is vital. 
    We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
    Two Minute Tip: Go to the Place, Look at the Process, Talk to the People. 
    32:43min So I would go to the place. Look at the process, you know, the owner of the chalk circle, talk to the people. And consider that what you're looking for is the health of the production system at the front line. So getting a coffee cup and a T-shirt with the month's program is very different from going and seeing yourself, and I think that element is really straight Toyota. Go to the floor scope, go look for yourself, and be well enough prepared that you can evaluate what you're seeing. And where intervention is called for, you have the resources and knowledge to at least call for intervention; if not, do the intervention yourself.


    Key Takeaways
    1. Make challenges visible
    2. Lead and support the teams creating value
    David mentioned the importance of leadership going to where value is created in their organisations to learn. From this learning, they can reflect and take action to improve themselves or help others if needed to build and sustain a culture of continuous improvement. David also mentioned the importance of the team huddle above the front line team. This huddle is critical to overcoming impediments and supporting continuous improvement where value is created. Front line teams can't do everything themselves; they are busy producing the value. They need support from other teams to overcome challenges and improve for their customers.
    What next?Connect with David Mann - not the motorcycle artist! via his website: https://dmannlean.comListen to Episode #52 Part 1 with David Mann to listen to Lean on the frontline. Join our membership page to access David's Lean Management System Form.Read article - Lean for Frontline.Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
    SA Partners

    • 41 min
    #52 How to sustain and support excellence journeys – the Lean Management System with David Mann, Part 1.

    #52 How to sustain and support excellence journeys – the Lean Management System with David Mann, Part 1.

    SummaryKeywordsProblem, people, factory, supervisors, lean, work, system, production, David, inventory, excellence, organisation, Toyota, department, visual, support, line, management system, psychology, accountability
    IntroductionWelcome to episode 52 of the Enterprise Excellence Podcast. Early on in my journey into Enterprise Excellence, I came across a pivotal book that helped me and the people I worked for understand how they could support and sustain an excellence journey. The book was Creating a Lean Culture, written by Mr David Mann. I am so pleased to have David on the show with us today to share knowledge and insights into the work he has been doing with the Lean Management System, a critical approach to sustaining excellence journeys. Let's get into the episode, David; thank you so much for joining us today.
     
    We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
     
    Quotes04:40min So, a part of the change from the mass production batch and queue system to the flow and pull system was a change in the pay system. So production operators, factory floor guys and gals, had, you know, for the past 90 years been paid on a piece-rate basis. So the more inventory you made, the more money you earned. It was a direct feedback loop for just producing more and more and more stuff that would be stacked higher and higher and higher and higher. And that was going to change.
     
    Wow, what a great chat with David about implementing a Lean system into a business in a respectful way. David has given us a pretty deep discussion here of implementing a visual and behavioural lean management system with red and green measures and improvement actions. He also talked about the ultimate level of respect that leaders can show their people is to help them resolve problems on the front line. There is much more to come from this chat with David on middle and senior management's role in a Lean transformation journey. We will continue the deep dive into Lean with David in Part 2, which will be out next week. Thanks for listening, and please like, subscribe and share this podcast to help others create a better future.
     
    What next?1.     Connect with David Mann - not the motorcycle artist! via his website: https://dmannlean.com
    2.     Listen to Episode 29 Quantam Lean Thinking with Sean Fields and Dr Michael Sanders.
    3.     Join our membership page to access free planning resources - David has kindly provided a form for you to download.
    Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.


    SA Partners

    • 30 min
    #51 Excellence in sport and business, with Glen Panoho

    #51 Excellence in sport and business, with Glen Panoho

    KeywordsPeople, business, sport, involve, goals, achieve, glen, rugby, leaders, team, great, excellence, culture, understand, Glenn, life, amazing, values, world, leading.
    IntroductionWelcome to episode 51 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr Glen Panoho on the show with us today. Glen played prop forward for one of the greatest Rugby teams ever, 1998 – 2003 with the Australian Wallabies. Glen now leads culture and safety with a leading civil construction company in Australia. I am so looking forward to this conversation covering excellence in sport and business.
    We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
    Key Takeaway - Sport and business share commonalities in achieving excellence. 

    When you think about it, both involve humans, both are competitive situations, both are won or lost by teams. The important aspect for me in business is, have we helped frontline teams form their field of play, the reason for playing, challenging goals, and visual scoreboard as any team would have in sport? If we can help these teams align this field of play to the organisation's strategic direction, that is powerful. Thanks again for everything you have done in sport Glenn and for continuing the search for business excellence.
    Links 
    Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
    Glen can be found on LinkedIn here.
    Thanks, Glen, for a great chat about being an Aussie representative in rugby.
    What next?Watch our 2 min tip: Common Goal with Rugby and subscribe to our YouTube channel.Listen to the Enterprise Excellence Podcast,  #47 James Kerr, who also talks about great sporting teams and business.Join our membership page to access free planning resources.SA Partners

    • 32 min
    #50 How to understand and align with your customer's buying journey with Subhanjan Sarkar.

    #50 How to understand and align with your customer's buying journey with Subhanjan Sarkar.

    IntroductionWelcome to episode 50 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr Subhanjan Sarkar on the show with us today. Subhanjan's purpose is to help sales teams worldwide improve and achieve great results for their customers and themselves. Subhanjan has extensive knowledge and experience in IT, the origins of the new buyer-led transaction era and excellence in value transaction outcomes. Today we will explore how to understand and align with a customer's buying journey to deliver outcomes that exceed expectations for customers and your organisation. 
     Proudly sponsored by S A Partners, a world-leading business transformation consultancy.
    Key Takeaways 
    1. Think long-term
    This first key takeaway, to think long-term with sales and the importance of this starting with senior leadership, was a great insight from Subhahnjan. Senior leadership need to make a significant culture shift from short term commodity-based sales to longer-term trusting relationships and adding value to have any chance of achieving success.
    2. Understand your customer and align with their buying journey
     The second key takeaway, understanding your customer and aligning with their buying journey, is critical in achieving sales excellence. Subhanjan mentioned starting early in a customer's buying journey at the discovery phase. In the discovery phase, the customer doesn't know that they require a solution and who could help them. In this stage, customers need salespeople to take the time to understand them and their world. Plan how to connect with customers with abundance and value and build a process. 
     Customer Journey Mapping is a great technique to help a team start to think this way. Go to enterpriseexcellencepodcast.com/downloads to find customer journey mapping templates and resources. You can also find Subhanjan's thought-provoking e-book "What I Learnt Today" that he has kindly supplied for our listeners.
    Two Minute Tip - Get into the buying journey early, connect with them, research for them, aid them, and you will have a seat at the table. My tip is that start really early. And that's sometimes may be daunting because you may not know what to do. And that's okay. Because the buyer possibly at that point doesn't know themselves. But if you are being a partner of that journey of not knowing and the discovery, I can guarantee you; you will have the permission to be on the table. And actually put in the time. As a salesperson, instead of cold calling, if we did research and knowledge sharing and sense-making for our prospects, I think we will be in a much better position. So my thought is that if you can somehow ensure that you are starting early and getting on that journey that the buyer is starting now, which will culminate 18 months from today.  Start early, be there for what they need. Connect them, search for them, aid them, and you will have a seat at the table.
    What next?Connect with Subhanjan Sarkar: LinkedIn
    Download Subhanjan's e-book from our website: What I Learnt Today
    Listen to podcast 27: Agile Sales with Brad Jeavons.
    Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you’d like to speak to him about how he can help your business, call him on 0402 448 445, or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com

    • 44 min
    #49 How to achieve circularity in your workplace with Ashleigh Morris

    #49 How to achieve circularity in your workplace with Ashleigh Morris

    Introduction
    Welcome to episode 49 of the Enterprise Excellence Podcast. It is such a pleasure to have Ashleigh Morris on the show with us today. Ashleigh has been recognised as one of our worlds most influential leaders in Corporate Social Responsibility. Ashleigh has dedicated her career to helping shift organisations to a more sustainable circular future for generations to come. She is joining us today to share knowledge on how organisations can move towards becoming more circular. Let’s get into the episode, Ashleigh thank you so much for your time. 
    Key Takeaways 
    There were two key takeaways for me from this episode
    1.     Design, Maintain, Regenerate
    How do we design out waste and pollution, maintain products at their highest value for as long as possible (which links back to the way we design products in the first place) and how do we  help to regenerate our natural system. Wouldn’t it be a wonderful, sustainable world where our economy is designed with no waste or pollution, products and services are maintained at a high level of value for a long time with a financial approach to suit and we all regenerate the natural world.
    2.     Involve everyone in planning and execution 
    This is such a common topic on this podcast. So many of our worlds experts who come on this show to discuss Enterprise Excellence raise this as a key topic in achieving sustainable change. Start with creating a plan, involve others and gain feedback, make adjustments. Then help others in your organisation form their aligned plans and approaches to executing them in a way that creates a connected organisational organism. An organisation system that can adjust and move quickly as one to create a better future. 
    Two Minute Tip

    So if you've never heard of the circular economy, or you've heard about it in the context of it's better recycling and better waste management, what I want to share with you is that it's about the economy. It's an economic model. And there's three key principles. And I would love you to reframe them as questions for your organization for your home life or your community or whether you know, your kids school, which are, how can we design out waste and pollution? How can we keep products and materials at the highest value for as long as possible? And how can we regenerate the natural system? I think if you had those those three principles, reframed as questions that will make sure that you're part of this new economy that we're trying to create, which is all about circularity, circulation of value versus extraction of value.
    Quotes
    09:47min So the circular economy is an economic performance based model that is designed to be restorative and regenerative. It has three key principles, which are really easy and logical, first, design out waste and pollution. So we're not dealing with waste at end of pipe here, we're designing it out through better processes. Keep products and materials at the highest value for as long as possible. We no longer want to make things to break, we want to build things to last and have a new commercial strategy to support that. Last is to regenerate natural systems. Look, we've gone so far beyond, you know, an approach to do less bad, we actually need to do more good. And for us to linear economies, extractive we take more than we ever give back to our natural environment. 
    What next?
    1. Read our article: How a business can move towards the circular economy
    2. Download this simple work instruction on strategy and cultural deployment. 

    • 38 min
    #48 What the All Blacks Can Teach Us About the Business of Life, with James Kerr, Part 2

    #48 What the All Blacks Can Teach Us About the Business of Life, with James Kerr, Part 2

    Welcome to episode 48 What the All Blacks can teach us about the business of life. We are really pleased to have James Kerr back on the show with us today. Last week we explored the principles of what makes a team great. We explored the shift the All-Blacks made in their leadership approach, pass the ball, as they call it to shift ownership to the team. We explored the the teamwork journey the All-Blacks went on. Their focus on playing with purpose and creating a learning environment. Let's get into the episode.

    Proudly brought to you in association with S A Partners, a world-leading business transformation consultancy.


    Quotes05:10min Have you got a culture in which complaints really go upwards? Or does everyone just kind of smoke cigarettes in the bike shed and kind of complain about the teachers? 
    10.30min And it's always that balance between the freedom to have the autonomy to individuate to become everything that we want to be to be our own person, balanced with our responsibility to collective action.
    Key Takeaways

    1.     Leaders create leaders – pass the ball.
    The first takeaway is from the leaders create leaders statement James made. Right the way down to the front line in an organisation, this is a leader’s role. In James book legacy, he writes about the All Blacks Pass the Ball lesson. The job of a leader right down to front line employees is to create leaders. People who are empowered, focused on their goal, motivated and leading the way forward.
    2.     Sweep the sheds – humble leadership.
    The second takeaway, sweep the sheds, is about humility in leadership. One of the All-Blacks lessons in leadership is that senior players and leaders sweep down the change room at the end of each game. They do not leave it to the cleaners or get the players to do it; they do it themselves. This behaviour demonstrates and creates a culture of humility, unity, and respect. It is incredible how one simple leadership behaviour can create so many positive outcomes. These are called Capstone behaviours, behaviours that have a positive flow on to many other benefits. A great approach as a leader is to think about the culture you are looking to build or improve. Think about the behaviour you and your team could focus on that you predict would have many other positive cultural flow-on effects.
    Thanks again for your time, knowledge, and energy James, I look forward to the upcoming books and hopefully getting you back on the show to talk about these in the future.


    LinksLinked in: linkedin.com/in/james-kerr-09a70bb
    Email: kerrjames1@icloud.com
    Book: Legacy, 15 Lessons in Leadership - What the All Blacks Can Teach Us About the Business of Life. 
    Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you’d like to speak to him about how he can help your business, call him on 0402 448 445, or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.

    There is also an article on how to be an effective coach which is relevant to this show, and a free visual coaching process for download and print.  Please like, subscribe and share this podcast to help others gain insights and create a better future. 

    • 34 min

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