Ep#03: Key Challenges in Customer Success with Enterprises ft. Erika (Senior Customer Success Manager, Condeco)

Today on the show we have Erika Villarreal , Senior Customer Success Manager at Condeco , a b2b SaaS helping customers like Nestle, Comcast, and Cricket Australia with workspace scheduling.

In this episode, Erika talks about how she transitioned from the financial industry and shared her passion for living and breathing with customers which led her to step into a customer success role. We also discussed what are the key roadblocks CSMs face while taking information from the sales and product team to stay on top of customer data in order to build meaningful engagements to drive potential results.

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