31 min
Ep. 1: How People and Process Power Better Customer Service (with Laura Sikorski) Unlocking Customer Service
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- Management
People and processes are the real turbines powering your business and defining your customer experience. Learn why Laura Sikorski, contact center operations and technology expert, says the best businesses nail down their processes and support their people before investing in modern technology.
People and processes are the real turbines powering your business and defining your customer experience. Learn why Laura Sikorski, contact center operations and technology expert, says the best businesses nail down their processes and support their people before investing in modern technology.
31 min