37 min
Ep. 10: How to Build Confidence in Your Customer Experience Investments (with Justin Robbins) Unlocking Customer Service
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- Management
Justin Robbins, Chief Evangelist of the CX Effect joins us to talk about the costs of complacency in customer experience. When it comes to choosing a contact center and improving your customers’ satisfaction, there’s more to consider than just price. He’s sharing data from a new CX Effect report and giving company leaders the nudge they need to make customer experience investments a priority.
Justin Robbins, Chief Evangelist of the CX Effect joins us to talk about the costs of complacency in customer experience. When it comes to choosing a contact center and improving your customers’ satisfaction, there’s more to consider than just price. He’s sharing data from a new CX Effect report and giving company leaders the nudge they need to make customer experience investments a priority.
37 min