Ep 12 Mark Howlett COO of Truma North America

In this episode, Hank Strange chats with Mark Howlett from Truma about the company's evolution, their commitment to customer service, and the importance of system redundancy. They delve into the efficiency of propane in RVs, the future of standardization in the industry, and the benefits of electrification. They also explore the challenges of DIY RV builds and the potential for new consumer-direct products. The episode concludes with a discussion about Truma's partnership with Aldi US and potential meet-up at the Tampa show. (0:00) Introduction and guest, Mark Howlett's role at Truma (6:09) Truma's connection to the United States and evolution of products (14:26) Importance of service, customer support, and system redundancy in RVs (20:14) Sponsor: Sunshine State RVs (22:54) Efficiency of propane in RVs and introduction to Truma's new diesel-powered system (28:26) Importance of maintenance and cost of upgrading in RV safety (33:19) Future of standardization and over-engineering in the RV industry (43:27) Benefits of electrification and design philosophy in RVs (49:37) Challenges and considerations for DIY RV builds and safety regulations (57:04) Potential for new consumer-direct RV products and impact of market demand on product development (1:02:21) Truma's partnership with Aldi US, new products, and potential meet-up at the Tampa show (1:08:17) Wrapping up the episode and future plans