Dave and Dharm DeMystify

Dave and Dharm DeMystify Fintech

A unique perspective of Fintech formed through decades of designing and delivering online financial services.

  1. EP 145: DEMYSTIFYING 30 YEARS OF HPS WITH CEO ABDESLAM ALAOUI

    3天前

    EP 145: DEMYSTIFYING 30 YEARS OF HPS WITH CEO ABDESLAM ALAOUI

    In this special 30th-anniversary episode, Dave is joined by Abdeslam Alaoui, co-founder and CEO of HPS, to reflect on three decades of transformation in payments and digital finance. He shares how HPS has evolved from a regional firm into a global powerhouse, quietly powering everyday transactions around the world—from mobile payments to digital loans—without most users even knowing. The conversation explores HPS’s commitment to innovation, its ethos of invisibility, and the company’s rigorous cycle of reinvention every ten years. Abdeslam offers insight into the strategic thinking that led HPS to adopt English as its operational language from day one and the importance of maintaining technological freshness through continuous redevelopment. Looking forward, Abdeslam discusses the shift from products to experiences in financial services, the growing integration of AI, and HPS’s acquisition of CR2, enabling a seamless “glass-to-ledger” customer experience. He highlights the power of orchestration, hyper-personalisation, and dynamic digital engagement as key trends shaping the future. The episode concludes with reflections on Africa’s role in leapfrogging legacy financial infrastructure, the opportunity AI presents to transform education and financial inclusion, and a provocative suggestion: that payments may well eat banking as revenue models shift from account-based income to transaction-driven services.

    30 分钟
  2. EP 142: DEMYSTIFYING  AI AND THE FUTURE OF ADVICE WITH HELENA WARDLE FOUNDER MONEY MEANS

    10月3日

    EP 142: DEMYSTIFYING AI AND THE FUTURE OF ADVICE WITH HELENA WARDLE FOUNDER MONEY MEANS

    In this episode of Dave and Dharm Demystify, the 2 D's sit down with Helena Wardle, a Chartered Financial Planner and founder of the fintech Money Means, to explore how technology is transforming financial advice. Helena explains her motivation for building AIDA, an AI-powered digital advisor designed to make quality financial guidance accessible to people who traditionally couldn’t afford it. She discusses the challenges of creating technology that isn’t just functional but genuinely supportive, conversational, and capable of replicating the empathy and understanding that clients expect from a human advisor. The discussion covers some of the hottest topics in financial services today: Why expert-trained AI models can handle not just processes and compliance, but also the relational side of advice. How regulation, liability, and accreditation will need to evolve as AI steps into roles once reserved for humans. The emotional side of money and why understanding client behaviour is as important as the numbers. The potential for AI to support collaboration across professions, from solicitors to accountants, creating a joined-up “team of digital advisors” around the customer. Helena also shares her belief that service industries, just like retail before them, are on the cusp of massive disruption, and why the firms that embrace AI will be best placed to thrive. With AIDA launching soon, this conversation offers a first look at how AI could democratise access to financial planning and reshape the advisor–client relationship forever. Chapters: 00:00 Meet Helena Wardle: Chartered Financial Planner 01:32 The Birth of Money Means: A FinTech Solution 02:36 Creating AIDA: The AI Digital Advisor 04:01 AI in Financial Advice: Challenges and Opportunities 06:40 Expert Trained Models: The Future of AI 08:23 The Disruption of Service Industries by AI 13:57 Training AI for Financial Exams 16:29 Regulation and Liability in AI Financial Advice 19:45 The Ethical Considerations of AI 21:13 Emotional Banking: Understanding Money's Emotional Impact 22:25 Incorporating Emotional Intelligence in Financial Planning 25:25 Personalising Financial Advice with AI 30:20 The Future of Financial Advice: AI vs Human Advisors 34:27 The Role of AI in Comprehensive Financial Planning 37:08 Launching AIDA: The AI Digital Advisor 39:02 Conclusion and Final Thoughts

    40 分钟
  3. EP 141: DEMYSTIFYING THE STATE OF CRYPTO WITH STEPHANIE EMILE OF BINANCE

    9月3日

    EP 141: DEMYSTIFYING THE STATE OF CRYPTO WITH STEPHANIE EMILE OF BINANCE

    Dave and Dharmesh are joined by Stephanie Emile, General Manager of Binance FZE based out of the UAE, to demystify the evolving world of crypto, regulation, and adoption. Stephanie shares her journey of building Binance’s regulated home in Dubai, where the Virtual Assets Regulatory Authority (VARA) has emerged as a pioneering, crypto-native regulator. The conversation explores how the UAE’s forward-thinking stance positioned it ahead of global peers, taking bold steps even in the aftermath of events like the FTX collapse. Stephanie highlights the UAE’s pragmatic “try, learn, adapt” culture, contrasting it with slower traditional regulators such as the FCA. Key themes include: Regulation as an enabler: Why licensing and collaboration with regulators matter for building trust with users, banks, and institutions. User experience and adoption: The crypto space must become simpler, safer, and more intuitive for mass adoption – from wallets to payments to everyday transactions. The role of advisors: Just as financial advisors guide traditional investments, Stephanie argues that they will need to integrate digital assets into portfolios, supported by education initiatives like Binance Academy. Global outlook: From the UAE’s stablecoin projects to Trump’s stance against CBDCs, the discussion touches on how regulation in the US and elsewhere may shape the future of digital assets. Africa’s potential: With high adoption and demand for financial freedom, Africa emerges as a vital region for Binance’s long-term vision. Stephanie leaves listeners with a view of crypto not as a speculative playground, but as a tool for financial freedom, lower-cost remittances, and real-world use cases. Regulation, education, and innovation, she argues, will bring digital assets into the mainstream — not kill them.

    34 分钟

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A unique perspective of Fintech formed through decades of designing and delivering online financial services.

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