34 min

Ep. 142: Q&A with Maurice FitzGerald | The Empathy Remedy in Healthcare The Net Promoter System Podcast – Customer Experience Insights from Loyalty Leaders

    • Business

Medical outcomes matter, but they're not the only factor in patient satisfaction. A provider's ability to communicate and express empathy are also critical to the customer experience in healthcare. Host Rob Markey welcomes back Maurice FitzGerald, retired vice president of customer experience at HP Software and author of Net Promoter—Implement the System. Rob and Maurice discuss the unique customer experience challenges that healthcare providers face, and how the Net Promoter System can help.

Medical outcomes matter, but they're not the only factor in patient satisfaction. A provider's ability to communicate and express empathy are also critical to the customer experience in healthcare. Host Rob Markey welcomes back Maurice FitzGerald, retired vice president of customer experience at HP Software and author of Net Promoter—Implement the System. Rob and Maurice discuss the unique customer experience challenges that healthcare providers face, and how the Net Promoter System can help.

34 min

Top Podcasts In Business