42 min

EP 177 | Matt Young (UserVoice) - How to collect retention driving feedback CHURN.FM

    • Business

Today on the show we have Matt Young, CEO of UserVoice
In this episode, Matt shares how he has navigated the shift from CTO to CEO with his biggest learning along the way.
We then discussed how UserVoice uses its product to collect user feedback, why user interviews are the most impactful form of customer feedback, and how you can maximize the time invested while doing them and we wrapped up by discussing how to avoid confirmation bias while conducting your research.
As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly at Andrew@churn.fm. Don't forget to follow us on Twitter.

Today on the show we have Matt Young, CEO of UserVoice
In this episode, Matt shares how he has navigated the shift from CTO to CEO with his biggest learning along the way.
We then discussed how UserVoice uses its product to collect user feedback, why user interviews are the most impactful form of customer feedback, and how you can maximize the time invested while doing them and we wrapped up by discussing how to avoid confirmation bias while conducting your research.
As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly at Andrew@churn.fm. Don't forget to follow us on Twitter.

42 min

Top Podcasts In Business

Ramsey Network
NPR
Jocko DEFCOR Network
Guy Raz | Wondery
Marketplace
Andy Frisella #100to0