39 min
Ep. 2: How Customer Rage, Delight and Employee Frustration Align (With John Goodman) Unlocking Customer Service
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- Management
Turns out, customer rage, customer delight, and employee frustration all impact your customer service experience in big ways. In this episode, we’re talking to John Goodman, Vice Chairman of Customer Care Measurement & Consulting (CCMC) on these three pieces of customer experience and why they matter to you.
Turns out, customer rage, customer delight, and employee frustration all impact your customer service experience in big ways. In this episode, we’re talking to John Goodman, Vice Chairman of Customer Care Measurement & Consulting (CCMC) on these three pieces of customer experience and why they matter to you.
39 min